Vertical Communications 8112N, SCS 8212N, 8124S, 8112S, 8212S manual Transferring Calls-Screened

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GCA70–313Transferring Calls

5

Transferring Calls

 

5.1Transferring Calls—Screened

You can answer a call at your telephone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station. Also, if a transferred call is not answered after a certain length of time (as set by the installer), it recalls to your telephone. Again, you have several options for servicing the returning call.

∙To screen and transfer a call to another telephone in the system,

1.Answer call.

2.Press TRANSFER/CONFERENCE (call is placed on hold).

3.Dial extension number of station to receive transfer, or press DSS button for that station.

4.When intercom party answers, announce call.

5.Hang up the handset (call is transferred), or if in speakerphone mode, press SPEAKER to disconnect.

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

Station User's Guide 5 – 1

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Contents DXP, DXP Plus, and FX Series Digital Communications System O 9 0 0 Contents Conferencing Calls Using The Other Telephone FeaturesOperating Your Telephone With a DSS/BLF Console Troubleshooting Your Telephone This page remains blank intentionally Sending And Receiving Non-Verbal Messages Using This GuideProgramming Your Telephone Overview Troubleshooting Your TelephoneAppendix a Quick Reference Guide Using Your Speakerphone Speakerphone User Guidelines Impact SCS 8212S Speakerphone Impact 8112N Telephone Knowing Your Telephone’s Functions Speaker not available on 8112N and 8212N Volume ControlSpeaker Button not available on 8112N and 8212N TAP ButtonUnderstanding What the Lights Mean Next to a fixed feature or programmable feature buttonNext to a line button Next to an Intercom buttonAbove the Mute button Above the Speaker buttonAbove the Shift button Adjusting The Telephone Pedestal Models 8212S and 8212N only This page remains blank intentionally Answering Calls ∙ When you hear intercom ringing two short ring burstsAnswering Outside Calls Answering Intercom Calls∙ You can respond to a Sohva in one of two ways Answering Subdued Off-Hook Voice Announcement Sohva CallsMaking Calls Making CallsDialing Automatically While on hook, press speed dial number on dial pad Redialing a Previously Dialed Number Dialing Manually∙ To dial an outside number manually ∙ To automatically redial the last dialed number∙ To later redial the saved number ∙ To cancel the automatic redial feature Using Line Groups∙ To access line groups Waiting For a Line Queuing ∙ To cancel line group queuingMaking Intercom Calls ∙ To queue for a line group∙ To tone call automatically ∙ To manually cause the other telephone to ring∙ To voice announce manually ∙ To voice announce automatically∙ To camp on at any busy station ∙ When you hear five short tone burstsGCA70-313 Making Calls ∙ To cancel call waiting ∙ To activate call waiting when you hear a busy toneMaking a Subdued Off-Hook Voice Announcement Sohva This page remains blank intentionally ∙ To place a call on hold Holding Calls∙ To retrieve a held call ∙ To retrieve an exclusive hold ∙ To place a call on exclusive hold∙ To retrieve a held call at another station Press Intercom Parking Calls ∙ To park a call using a preprogrammed Park button∙ To park a call ∙ To retrieve a parked callThis page remains blank intentionally Transferring Calls-Screened Transferring Calls∙ To transfer an unscreened call to another system telephone Transferring Calls-Unscreened∙ To make a hot transfer to another telephone in the system Making a Hot TransferPress TRANSFER/CONFERENCE This page remains blank intentionally Conferencing Telephones Together Conferencing CallsConferencing Calls GCA70-313 Telephone Features Using The OtherBlocking Voice-Announce Calls ∙ To block voice-announced calls Press Intercom∙ To divert calls to the designated station Diverting Incoming Calls To Another StationForwarding Calls ∙ To cancel call forwarding Press Intercom∙ To forward your calls Muting Your Telephone Not available on 8112N telephone ∙ To cancel group listening∙ To activate group listening while on a call ∙ To mute your telephone∙ To disable the DND condition ∙ To enable DNDSetting The Volume Control GCA70-313 Using The Other Telephone Features Setting Your Personal Ringing Tones ∙ To turn the music on Press Intercom Using Background Music∙ To turn the music off Press Intercom Using The Imist Module Sending And Receiving Using The Messaging FeatureNon-Verbal Messages Lighting The Message-Waiting Light ∙ To turn on LCD messaging Press Intercom Sending LCD MessagesThis page remains blank intentionally Programming For Speed Dialing ProgrammingStoring Speed Dial Numbers ∙ To store an intercom number at a DSS button Press Intercom Storing DSS NumbersStoring Feature Buttons ∙ To create a feature access button Press Intercom ∙ To store a fixed Response Message button Press Intercom Storing The Response Message ButtonOperating Your Telephone With a DSS/BLF Console Operating Your Telephone With a DSS/BLF ConsoleAccessing The Button Levels Symptom Possible Cause Troubleshooting Your TelephoneIntercom then dial # This page remains blank intentionally Index Index GCA70-313 GCA70-313 Index Waiting For a Line Appendix a Feature Enable Code Disable Code Button MnemonicQuick Reference Guide 91-99 Feature Enable Code Disable Code71-77 65-68Feature Enable Code Pick Up Last Line Broker’s Mode Feature Enable Code100 Saved Number Redial Dial Saved Number TAP Dialing CodePage Page Page Page Page Charlottesville, Virginia

8124S, SCS 8212N, 8112N, 8112S, 8212S specifications

Vertical Communications has established itself as a key player in the telecommunications industry, offering a variety of phones and communication solutions designed to enhance business efficiency. Among their notable products are the Vertical Communications 8212S, 8112S, 8112N, SCS 8212N, and 8124S phones, which are tailored to meet the diverse needs of modern workplaces.

The Vertical 8212S model is known for its robust performance and user-friendly interface. It features a large graphical display that makes navigating menus and accessing information straightforward. The phone includes programmable keys that can be customized for quick access to essential functions, enhancing productivity. Additionally, it supports advanced telephony features such as call transfer, conference calling, and voicemail integration, making it ideal for team collaboration.

The 8112S and 8112N models share similar design principles but cater to slightly different user preferences. Both phones feature high-definition audio quality, ensuring clear conversations that are crucial for effective communication. They come equipped with multiple line appearances, allowing users to manage several calls simultaneously. The 8112S offers a sleek design with backlit keys, while the 8112N is designed with user comfort in mind, providing ergonomic support for extended use.

For organizations looking for a more advanced option, the SCS 8212N stands out with its enhanced connectivity features. This model integrates seamlessly with various VoIP systems, enabling businesses to utilize their existing network infrastructure. The phone also supports HD voice technology, providing crystal-clear sound quality that enhances the overall communication experience. Its multi-line functionality allows for efficient call management, making it a favorite among customer service and sales teams.

Lastly, the Vertical Communications 8124S is designed for high-demand environments where multitasking is essential. It features a larger display and more programmable keys than its counterparts, allowing users to personalize their communication experience further. This model also includes superior audio capabilities and support for headsets, making it suitable for professionals who require efficient call handling throughout the day.

In summary, Vertical Communications' range of phones, including the 8212S, 8112S, 8112N, SCS 8212N, and 8124S, showcases a blend of innovative technologies, user-centered design, and versatile features. These devices cater to businesses looking to enhance their telecommunication capabilities, promoting seamless collaboration and effective communication across teams. Whether for individual use or team environments, these phones provide the quality and functionality that modern businesses demand.
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