Vertical Communications 8212S, SCS 8212N, 8124S Making a Hot Transfer, Press TRANSFER/CONFERENCE

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GCA70–313

Transferring Calls

5.3Making A Hot Transfer

A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone.

The system handled the release in a way that does not require the called party to retrieve the call (the call does not ring at the station).

This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.

If you make a hot transfer to a monitor telephone, you can voice announce the call over the telephone’s speaker, but the person receiving the outside line transfer will need to lift the handset to answer the call (the telephone will not ring after the announcement is made).

Please note that you can not make a hot transfer to a telephone if its user has enabled the Voice Announce Block feature. This telephone will automatically ring with the transfer requiring the intercom party to answer it as either a screened or an unscreened transfer.

∙To make a hot transfer to another telephone in the system,

1.Answer call.

2.Press TRANSFER/CONFERENCE (the call is automatically placed on hold).

3.Dial extension number of telephone to receive the transfer or press the DSS button for that extension.

4.Announce call.

5.Press TRANSFER/CONFERENCE.

6.Press SPEAKER to disconnect (if in speakerphone mode) or hang up. The person receiving the transfer than has the call.

Station User's Guide 5 – 3

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Contents DXP, DXP Plus, and FX Series Digital Communications System O 9 0 0 Contents Using The Other Telephone Features Conferencing CallsOperating Your Telephone With a DSS/BLF Console Troubleshooting Your Telephone This page remains blank intentionally Using This Guide Sending And Receiving Non-Verbal MessagesProgramming Your Telephone Troubleshooting Your Telephone OverviewAppendix a Quick Reference Guide Using Your Speakerphone Speakerphone User Guidelines Impact SCS 8212S Speakerphone Impact 8112N Telephone Knowing Your Telephone’s Functions TAP Button Volume ControlSpeaker not available on 8112N and 8212N Speaker Button not available on 8112N and 8212NNext to an Intercom button Next to a fixed feature or programmable feature buttonUnderstanding What the Lights Mean Next to a line buttonAbove the Speaker button Above the Mute buttonAbove the Shift button Adjusting The Telephone Pedestal Models 8212S and 8212N only This page remains blank intentionally Answering Intercom Calls ∙ When you hear intercom ringing two short ring burstsAnswering Calls Answering Outside Calls∙ You can respond to a Sohva in one of two ways Answering Subdued Off-Hook Voice Announcement Sohva CallsMaking Calls Making CallsDialing Automatically While on hook, press speed dial number on dial pad ∙ To automatically redial the last dialed number Dialing ManuallyRedialing a Previously Dialed Number ∙ To dial an outside number manually∙ To later redial the saved number Using Line Groups ∙ To cancel the automatic redial feature∙ To access line groups ∙ To queue for a line group ∙ To cancel line group queuingWaiting For a Line Queuing Making Intercom Calls∙ To voice announce automatically ∙ To manually cause the other telephone to ring∙ To tone call automatically ∙ To voice announce manually∙ To camp on at any busy station ∙ When you hear five short tone burstsGCA70-313 Making Calls ∙ To cancel call waiting ∙ To activate call waiting when you hear a busy toneMaking a Subdued Off-Hook Voice Announcement Sohva This page remains blank intentionally Holding Calls ∙ To place a call on hold∙ To retrieve a held call ∙ To place a call on exclusive hold ∙ To retrieve an exclusive hold∙ To retrieve a held call at another station Press Intercom ∙ To retrieve a parked call ∙ To park a call using a preprogrammed Park buttonParking Calls ∙ To park a callThis page remains blank intentionally Transferring Calls-Screened Transferring Calls∙ To transfer an unscreened call to another system telephone Transferring Calls-UnscreenedMaking a Hot Transfer ∙ To make a hot transfer to another telephone in the systemPress TRANSFER/CONFERENCE This page remains blank intentionally Conferencing Telephones Together Conferencing CallsConferencing Calls GCA70-313 ∙ To block voice-announced calls Press Intercom Using The OtherTelephone Features Blocking Voice-Announce Calls∙ To divert calls to the designated station Diverting Incoming Calls To Another Station∙ To cancel call forwarding Press Intercom Forwarding Calls∙ To forward your calls ∙ To mute your telephone ∙ To cancel group listeningMuting Your Telephone Not available on 8112N telephone ∙ To activate group listening while on a call∙ To disable the DND condition ∙ To enable DNDSetting The Volume Control GCA70-313 Using The Other Telephone Features Setting Your Personal Ringing Tones Using Background Music ∙ To turn the music on Press Intercom∙ To turn the music off Press Intercom Using The Imist Module Using The Messaging Feature Sending And ReceivingNon-Verbal Messages Lighting The Message-Waiting Light ∙ To turn on LCD messaging Press Intercom Sending LCD MessagesThis page remains blank intentionally Programming For Speed Dialing ProgrammingStoring Speed Dial Numbers ∙ To store an intercom number at a DSS button Press Intercom Storing DSS NumbersStoring Feature Buttons ∙ To create a feature access button Press Intercom ∙ To store a fixed Response Message button Press Intercom Storing The Response Message ButtonOperating Your Telephone With a DSS/BLF Console Operating Your Telephone With a DSS/BLF ConsoleAccessing The Button Levels Troubleshooting Your Telephone Symptom Possible CauseIntercom then dial # This page remains blank intentionally Index Index GCA70-313 GCA70-313 Index Waiting For a Line Feature Enable Code Disable Code Button Mnemonic Appendix aQuick Reference Guide 91-99 Feature Enable Code Disable Code71-77 65-68Saved Number Redial Dial Saved Number TAP Dialing Code Feature Enable CodeFeature Enable Code Pick Up Last Line Broker’s Mode 100Page Page Page Page Page Charlottesville, Virginia

8124S, SCS 8212N, 8112N, 8112S, 8212S specifications

Vertical Communications has established itself as a key player in the telecommunications industry, offering a variety of phones and communication solutions designed to enhance business efficiency. Among their notable products are the Vertical Communications 8212S, 8112S, 8112N, SCS 8212N, and 8124S phones, which are tailored to meet the diverse needs of modern workplaces.

The Vertical 8212S model is known for its robust performance and user-friendly interface. It features a large graphical display that makes navigating menus and accessing information straightforward. The phone includes programmable keys that can be customized for quick access to essential functions, enhancing productivity. Additionally, it supports advanced telephony features such as call transfer, conference calling, and voicemail integration, making it ideal for team collaboration.

The 8112S and 8112N models share similar design principles but cater to slightly different user preferences. Both phones feature high-definition audio quality, ensuring clear conversations that are crucial for effective communication. They come equipped with multiple line appearances, allowing users to manage several calls simultaneously. The 8112S offers a sleek design with backlit keys, while the 8112N is designed with user comfort in mind, providing ergonomic support for extended use.

For organizations looking for a more advanced option, the SCS 8212N stands out with its enhanced connectivity features. This model integrates seamlessly with various VoIP systems, enabling businesses to utilize their existing network infrastructure. The phone also supports HD voice technology, providing crystal-clear sound quality that enhances the overall communication experience. Its multi-line functionality allows for efficient call management, making it a favorite among customer service and sales teams.

Lastly, the Vertical Communications 8124S is designed for high-demand environments where multitasking is essential. It features a larger display and more programmable keys than its counterparts, allowing users to personalize their communication experience further. This model also includes superior audio capabilities and support for headsets, making it suitable for professionals who require efficient call handling throughout the day.

In summary, Vertical Communications' range of phones, including the 8212S, 8112S, 8112N, SCS 8212N, and 8124S, showcases a blend of innovative technologies, user-centered design, and versatile features. These devices cater to businesses looking to enhance their telecommunication capabilities, promoting seamless collaboration and effective communication across teams. Whether for individual use or team environments, these phones provide the quality and functionality that modern businesses demand.
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