Oricom M5500 Series manual Appendix, Troubleshooting

APPENDIX

Appendix

Troubleshooting

Problem			Possible cause(s)		Solution(s)
No dial tone on	1.	The base unit is not properly connected.		1.	Check CONNECTION to power and telephone line.
	2.	Too far from the base unit.		2.	Move handset CLOSER to base unit.
the cordless
	3.	Battery charge is low.		3.	CHARGE battery.
handset.
	4.	Incorrect battery polarity.		4.	RE-INSERT batteries and check + and	.
Antenna	1. The handset is not registered. If the			1.	REGISTER the handset.
			handset is unregistered, it displays
symbol is
			UNREGISTERED.	2. Move CLOSER to the base unit.
flashing.
	2.	The handset is out of range.
No beep when	1.	The handset is not placed properly on		1.	Lift handset off the charger and carefully
the cordless			the charger.		REPOSITION correctly.
handset is	2.	Charging contacts are dirty.		2.	CLEAN charging contacts with a clean and dry cloth.
placed on the	3.	The handset tone is turned off.		3.	Turn ON the handset tone from the Sounds Menu.
charger.	4.	The handset’s power is turned off.		4.	CHECK batteries.
Handset charged	1.	Handset battery is defective or faulty.		1. REPLACE with new AAA rechargeable NiMH
for 24 hours but	2.		Handset is not placed properly on the		batteries.
Battery icon			charger.	2.	CHECK to make sure the battery icon is scrolling.
remains empty.	3.	Battery installed incorrectly.		3.	RE-INSERT batteries and check + and	.
No symbol on	1.	Battery is empty.		1.	CHARGE battery.
the display.	2.	The product is not properly connected.		2.	Make sure your product is properly PLUGGED-IN.
Bad audio	1. Interference from nearby electrical appliance.			1.	Try a different connection point, one that is away
					from other electrical appliances.
quality	2. Base unit is installed in a room with thick
				2.	Install the base unit in a DIFFERENT room OR
(crackles,echo,			walls.
					use EXTENSION leads.
etc.).	3.	The handset is too far from the base unit.
				3.	Move CLOSER to the base unit.
Caller ID does	1.	Service not activated.		1. Check your SUBSCRIPTION with the SERVICE
not work.					provider.
Phone does	1.	The ringer is off.		1.	Turn ON the ringer.
	2. Too many phones are sharing the same
not ring when a				2.	REMOVE some of the phones from the phone line.
			phone line.
call comes in.				3.	Check base unit CONNECTIONS.
	3.	Base unit not plugged in.
Keypad does	Keypad may be locked.			UNLOCK the keypad.
not work.
No dial tone on	1.	Chip in handset has frozen.		1.	Use base unit for calls or RESET as described below.
				2. RESET phone by disconnecting main power and
handset/base.	2.	Chip in base unit has frozen.
					remove batteries. Reconnect after 1 minute.
Busy tone +	1.	Other handset may still be connected.		1.	Check ALL handsets and END all calls.
in use light on.	2.	Check power supply connection.		2.	Check CONNECTIONS to wall and base.
Can’t transfer a	1.	Handset is busy.		1.	Check ALL handsets and END all calls.
	2.	Handset is out of range.		2.	Move handset CLOSER to base unit.
call.
	3. Wrong handset number.			3. Check HANDSET NUMBER.
Answering	1.	Message limit exceeded.		1.	DELETE old messages.
machine won’t	2.	Machine not switched on.		2.	SWITCH-ON the answering machine.
record.	3.	OGM2 selected.		3.	Can only record with OGM1, CHANGE to OGM1.
Remote	1.	Incorrect security PIN.		1.	CHECK security PIN.
	2. Some cordless and mobile handsets do
operation				2.	Need to use a TONE-DIALLING phone.
			not generate continuous tones.
doesn’t work.				3.	Key in the digits within the 10 seconds limit.
	3.	Pausing too long between key press.

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