Talkswitch E3 manual Automatic Detection via the Auto Attendant, Configure the Auto Attendant

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C O N N E C T I N G P H O N E S , F A X E S A N D D E V I C E S T O T A L K S W I T C H

4. Automatic Detection via the Auto Attendant

This setting may change the way incoming calls are handled. All calls must be answered by the auto attendant. The auto attendant will then route calls to their des- tination.

4.1 Connect TalkSwitch to the PC, then Open the TalkSwitch Software

Connect TalkSwitch to your PC directly and open the TalkSwitch Configuration Software. For details refer to the “TalkSwitch Installation and User Guide”.

4.2 Configure the Auto Attendant

If an auto attendant is already configured, add Step “D” only. If there is no auto attendant, we recommend starting with the Auto Attendant below. It will answer all incoming calls, play a recorded message, then allow callers to dial their party’s exten- sion or dial ‘0’ for a receptionist. Follow these steps.

STEP A

Choose “Call Handling” and then “Auto Attendants”.

See Arrows

1

2

STEP B

Choose Auto Attendant #1. Additional Auto Attendants can be configured later.

STEP C

Follow these settings as shown. Set up a human receptionist at extension

114.If you have other settings, enter the appropriate values for your office.

STEP D

Add automatic fax detection to route faxes to extension 118.

STEP E

Callers that don’t have a touch tone phone can be routed to the recep- tionist. Again you may change the local exten- sion of your reception- ist, and the time it takes to ‘fall through’ to extension 114.

Step “D” above configures the incoming fax line. The default configuration assumes that the fax machine is attached to extension 118 (TalkSwitch 24-CA users should connect to extension 113). Adjust these values to match the extensions you will plug your fax into.

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Contents Suggested Configuration What will MY Phone System DO?Connecting Devices Incoming Phone LinesLocal Extensions LocationWiring Phones Call HandlingConnecting Phones Single Line Phone To Tel. LinePin Ext Connecting Phones TWO Line Phone Option Extensions 111Incoming Phone LinesLine Splitter Extensions 111 To Tel. Line L1 or L1/L2 Line Splitter ExtConnecting Phones MULTI-LINE Phones Connector Line SplitterTo Tel. Line L1/L2 To Tel. Line L3/L4 Male 4 pin ExtConnecting Faxes Choose a Method to Handle Incoming FaxesOption 1 Dedicated Fax Line Option 2 Distinctive RingDedicated FAX Line Option 3 Automatic Detection via the Auto AttendantWhich Option Do You Prefer? Distinctive Ring FAX Detection Set Distinctive Ring NumbersSet Fax Detection on Distinctive Ring Number Save Settings to TalkSwitch Connect Fax to TalkSwitchReconnect Phones and other Devices to TalkSwitch Configure the Auto Attendant Automatic Detection via the Auto AttendantConfigure Incoming Phone Lines Step a Step B Step CRecord Auto Attendant Prompts ? What Should an Auto Attendant Say?
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