Talkswitch E3 manual Dedicated FAX Line, Option 3 Automatic Detection via the Auto Attendant

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Incoming Lines connected to TalkSwitch to be shared among internal extensions.
Fax Machine connected directly to an incoming line.

C O N N E C T I N G P H O N E S , F A X E S A N D D E V I C E S T O T A L K S W I T C H

Option 3: Automatic Detection via the Auto Attendant

The Auto Attendant must answer all incoming calls with your pre-recorded message. It will listen for a CNG tone to see if the call is an incoming fax or a human. If the call is a fax, it is routed to the fax machine, otherwise the call is treated as though it were a human. You must create an Auto Attendant to use this method.

Before installing TalkSwitch, both phones and faxes are on dedicated lines.

After installing TalkSwitch, all incoming calls are answered by the auto attendant. The auto attendant then directs the call to the fax or local phone extensions.

Advantages: Calls are automatically handled for you, no distinctive ring, no listening to ring patterns.

Incoming phone lines are shared between all phones and faxes making better use of your resources.

Disadvantages: Older fax machines do not emit a CNG tone, therefore the auto attendant can not detect them as an incoming fax.

If your auto attendant volume is set too high, or if your telephone lines are noisy, the auto attendant may have difficulty detecting the incoming CNG tone, and therefore not route the call to the fax machine.

Which Option Do You Prefer?

?

Option

 

Complete This Step Only

 

 

 

Option 1 : Dedicated Fax Line

Step 2

 

Option 2

: Distinctive Ring

Step 3

 

Option 3

: Detection via Auto Attendant

Step 4

2. DEDICATED FAX LINE

Connect the fax machine directly to the incoming fax line. The remaining incoming lines can be connected to TalkSwitch via jacks L1 to L4. The local phone extensions are connected to jacks E1

through E8.

Remember, TalkSwitch 24-CA units only have 2 incoming lines and 4 local extensions, so incoming lines are con- nected to jacks L1 and L2, and local phone extensions to

E1 through E4.

TalkSwitch 48-CA and 48-CVA with dedicated fax line.

W W W.T A L K S W I T C H . C O M

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Contents What will MY Phone System DO? Suggested ConfigurationIncoming Phone Lines Connecting DevicesLocal Extensions LocationCall Handling Wiring PhonesConnecting Phones Single Line Phone To Tel. LinePin Ext Extensions 111 Connecting Phones TWO Line Phone OptionPhone Lines IncomingLine Splitter Extensions 111 To Tel. Line L1 or L1/L2 Line Splitter ExtConnector Line Splitter Connecting Phones MULTI-LINE PhonesTo Tel. Line L1/L2 To Tel. Line L3/L4 Male 4 pin ExtChoose a Method to Handle Incoming Faxes Connecting FaxesOption 1 Dedicated Fax Line Option 2 Distinctive RingDedicated FAX Line Option 3 Automatic Detection via the Auto AttendantWhich Option Do You Prefer? Distinctive Ring FAX Detection Set Distinctive Ring NumbersSet Fax Detection on Distinctive Ring Number Save Settings to TalkSwitch Connect Fax to TalkSwitchReconnect Phones and other Devices to TalkSwitch Automatic Detection via the Auto Attendant Configure the Auto AttendantStep a Step B Step C Configure Incoming Phone LinesRecord Auto Attendant Prompts ? What Should an Auto Attendant Say?
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