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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive San Jose, CA 95134-1706
USA http://www.cisco.com Tel: 408 526-4000
800 553-NETS (6387) Fax: 408 527-0883
Contents
Americas Headquarters
Page
Contents
Viewing or Removing Conference Participants
Accessing Voice Messages
Cisco One-Year Limited Hardware Warranty Terms Index
Getting Started
Using this Guide
If you want to Then
Finding Additional Information
Safety and Performance Information
Using External Devices
Power Outage
Cisco Product Security Overview
Accessibility Features
Connecting Your Phone
Adjusting the Handset Rest Optional
Removing the Hookswitch Clip Required
Using a Headset
Adjusting the Footstand Optional
Registering with Taps
Headset Support
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Understanding Buttons and Hardware
An Overview of Your Phone
Cisco Unified IP Phone 7970G and 7971G-GE
Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7945G
Description
Accessing Voice Messages
Cleaning and Maintaining
Using Call Logs,
Accessing the Help System On Your Phone,
Understanding Lines and Calls
Screen Features,
Choosing Phone Screen
Items,
Icon Line or call state Description
Understanding Line and Call Icons
Icons, page 15, and Viewing Multiple Calls,
Understanding Phone Screen Features
Menus,
Choosing Phone Screen Items
Cleaning and Maintaining the Phone Screen
Screen item Do this
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G
Cisco Unified IP Phone 7965G and 7945G
Understanding Feature Buttons and Menus
If you want to
Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey Line Button Label and Icon
Understanding SIP vs. Sccp
Placing a Call-Basic Options
Basic Call Handling
For more information
If you want to Then See
Access Lists for Mobile
Setting Up Phones
Placing a Call-Additional Options
Corporate
Personal
For more information If you want to Then See
Directory to log
Choose Personal Address Book
If you want to Then For more information, see
Answering a Call
Answer or
Using a Single Phone Number
Using AutoAnswer with a
Sending a Call to a Voice
Message System,
Ending a Call
Using Hold and Resume
Or EndCall
Using Mute
Switching an In-Progress Call to Another Phone
Switching Between Multiple Calls
Viewing Multiple Calls
Transferring Calls
Forwarding Calls to Another Number
Sending a Call to a Voice Message System
Press CFwdALL or Forward All
Settings on the Web,
User Options Web Pages,
Making Conference Calls
Using Do Not Disturb
Press DND or Do Not Disturb
See Viewing or Removing Conference Participants,
Using Conference Features
Using Join
Tip
Using cBarge
Placing or Receiving Intercom Calls
See Using Conference,
Viewing or Removing Conference Participants
Press ConfList or Conference List
If you want to Then
Advanced Call Handling
Web pages. See Accessing Your User Options Web Pages,
Speed Dialing
Directory on Your Phone,
Picking Up a Redirected Call on Your Phone
Using the Personal Directory on the Web,
Personal Directory on Your Phone,
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Using Barge to Add Yourself to a Shared-Line Call
Using a Shared Line
Understanding Shared Lines
Single-button and Multi-touch Barge
CBarge and Barge
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
VPN Configuration
Prioritizing Critical Calls
Tracing Suspicious Calls
Press Mcid or Malicious Call ID
If you Then
Using Cisco Extension Mobility
Press Change
Change Credentials
Press ChangePIN
See Switching an In-Progress Call to Another Phone,
Access Lists for Mobile Connect,
See Answering a Call,
See Placing a Call-Additional Options,
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Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
Using a Wireless Headset
Using a Speakerphone
Using Wideband with your Headset
Choose User Preferences Audio Preferences Wideband Headset
Using AutoAnswer with a Headset or Speakerphone
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Customizing Rings and Message Indicators
Changing Phone Settings
Accessing Your User Options Web Pages,
User Preferences Rings
Options Web Pages,
Customizing the Phone Screen
User Preferences Brightness
User Preferences Viewing Angle
User Preferences Background Images
See Cleaning and Maintaining the Phone Screen,
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Using Call Logs
Using Call Logs and Directories
State,
Missed Calls or Received Calls
Directory Dialing
Press EditDial
Using Personal Directory on Your Phone
Using Corporate Directory on Your Phone
Corporate Directory exact name can vary
Press Fast Dial
Personal Directory Personal Fast Dials
Customizing Rings and Message Indicators,
Accessing Voice Messages
Message System,
Accessing Your User Options Web Pages
Using the User Options Web Pages
If you want to Then do this
Options Device
Using the Personal Directory on the Web
Configuring Features and Services on the Web
Choose User Options Device Click Service URL
If you want to Then do this after you log
Choose User Options Fast Dials Click Add New
Create a PAB entry. See Using Your Personal Address Book on
Choose User Options Fast Dials
Choose User Options Device
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Setting Up Phone Services on the Web
Click Phone Services
Your Phone,
Feature buttons
Services
Programmable phone button
Controlling Line Settings on the Web
Controlling User Settings on the Web
Choose User Options User Settings
Set up call forwarding
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Using Cisco WebDialer
Network
Configuration Host Name
If you Then For more information
Understanding Additional Configuration Options
See Using BLF to Determine a Line
See Using AutoAnswer with a
See Using Cisco Extension
Advanced Call Handling
General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
See Cleaning
If you are asked to Then
Viewing Phone Administration Data
Using the Quality Reporting Tool
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Cisco One-Year Limited Hardware Warranty Terms
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Index
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Taps