Cisco Systems CP7945G manual Transferring Calls, Message System

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Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

	If you want to...	Then...

	Transfer a call without	1. From an active call, press Transfer.
	talking to the	2.	Enter the target number.
	transfer recipient	2.	Enter the target number.
	transfer recipient	3.	Press Transfer again to complete the transfer or EndCall to cancel.
		3.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Talk to the transfer	1.	From an active call, press Transfer.
	recipient before transferring	2.	Enter the target number.
	a call (consult transfer)	2.	Enter the target number.
	a call (consult transfer)	3.	Wait for the transfer recipient to answer.
		3.	Wait for the transfer recipient to answer.
		4.	Press Transfer again to complete the transfer or EndCall to cancel.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Redirect a call to a voice	Press iDivert. For more information, see Sending a Call to a Voice
	message system	Message System, page 31.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

•The Transfer feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are being chaperoned.

30	OL-22332-01

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Contents Americas Headquarters Page Contents Viewing or Removing Conference Participants Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Safety and Performance Information Finding Additional InformationPower Outage Using External DevicesCisco Product Security Overview Accessibility Features Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Using a HeadsetRegistering with Taps Headset SupportOL-22332-01 An Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7975G Cisco Unified IP Phone 7970G and 7971G-GECisco Unified IP Phone 7945G Description Cleaning and Maintaining Accessing Voice MessagesUsing Call Logs, Accessing the Help System On Your Phone,Screen Features, Understanding Lines and CallsChoosing Phone Screen Items,Understanding Line and Call Icons Icon Line or call state DescriptionUnderstanding Phone Screen Features Icons, page 15, and Viewing Multiple Calls,Menus, Cleaning and Maintaining the Phone Screen Choosing Phone Screen ItemsScreen item Do this Cisco Unified IP Phone 7975G, 7971G-GE, and 7970GUnderstanding Feature Buttons and Menus Cisco Unified IP Phone 7965G and 7945GIf you want to Understanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then SeeSetting Up Phones Access Lists for MobilePlacing a Call-Additional Options CorporateFor more information If you want to Then See PersonalDirectory to log Choose Personal Address BookAnswering a Call If you want to Then For more information, seeAnswer or Using AutoAnswer with a Using a Single Phone NumberSending a Call to a Voice Message System,Using Hold and Resume Ending a CallOr EndCall Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another PhoneViewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberSettings on the Web, Press CFwdALL or Forward AllUser Options Web Pages, Using Do Not Disturb Making Conference CallsPress DND or Do Not Disturb Using Conference Features See Viewing or Removing Conference Participants,Using Join Using cBarge TipSee Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference ListIf you want to Then Web pages. See Accessing Your User Options Web Pages, Advanced Call HandlingSpeed Dialing Directory on Your Phone,Using the Personal Directory on the Web, Picking Up a Redirected Call on Your PhonePersonal Directory on Your Phone, Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Using Barge to Add Yourself to a Shared-Line CallUnderstanding Shared Lines CBarge and Barge Single-button and Multi-touch BargePress Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration Tracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you ThenUsing Cisco Extension Mobility Change Credentials Press ChangePress ChangePIN Access Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone,See Answering a Call, See Placing a Call-Additional Options, OL-22332-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using a Wireless HeadsetUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22332-01 Changing Phone Settings Customizing Rings and Message IndicatorsAccessing Your User Options Web Pages, User Preferences RingsCustomizing the Phone Screen Options Web Pages,User Preferences Brightness User Preferences Viewing AngleSee Cleaning and Maintaining the Phone Screen, User Preferences Background ImagesOL-22332-01 Using Call Logs and Directories Using Call LogsState, Directory Dialing Missed Calls or Received CallsPress EditDial Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneCorporate Directory exact name can vary Press Fast Dial Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators,Message System, Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options DeviceConfiguring Features and Services on the Web Using the Personal Directory on the WebChoose User Options Device Click Service URL If you want to Then do this after you logCreate a PAB entry. See Using Your Personal Address Book on Choose User Options Fast Dials Click Add NewChoose User Options Fast Dials Setting Up Speed Dials on the Web Choose User Options DeviceSetting Up Phone Services on the Web See Configuring Fast Dials on the Web,Click Phone Services Your Phone,Services Feature buttonsProgrammable phone button Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Set up call forwarding Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Configuration Host Name NetworkUnderstanding Additional Configuration Options If you Then For more informationSee Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation See CleaningViewing Phone Administration Data If you are asked to ThenUsing the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps