Cisco Systems CP7945G manual Storing and Retrieving Parked Calls, Tips

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Advanced Call Handling

Tips

•If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

•If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button.

•Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.

•If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 46.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a phone at a co-worker’s desk or in a conference room).

You can park a call by using these methods:

•Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.

•Directed Call Park—Press the Transfer softkey during a call. To store the call, dial the Directed Call Park number and press Transfer again.

•Assisted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press

the flashing Assisted Direct Call Park button.

	If you want to...	Then...

	Store an active call	1.	During a call, press Park. (You may need to press the more softkey to
	using Call Park		see Park.)
		2.	Note the call park number displayed on your phone screen.
		3.	Hang up.

	Retrieve a parked call	Enter the call park number from any Cisco Unified IP Phone in your
		network to connect to the call.

	Direct and store an	1.	During a call, press Transfer.
	active call at a directed	2.	Dial the directed call park number.
	call park number	2.	Dial the directed call park number.
	call park number	3.	Press Transfer again to finish storing the call.
		3.	Press Transfer again to finish storing the call.

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Contents Americas Headquarters Page Contents Viewing or Removing Conference Participants Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationCisco Product Security Overview Power OutageUsing External Devices Accessibility Features Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredHeadset Support Adjusting the Footstand OptionalUsing a Headset Registering with TapsOL-22332-01 Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7970G and 7971G-GE Cisco Unified IP Phone 7975GCisco Unified IP Phone 7945G Description Accessing the Help System On Your Phone, Cleaning and MaintainingAccessing Voice Messages Using Call Logs,Items, Screen Features,Understanding Lines and Calls Choosing Phone ScreenIcon Line or call state Description Understanding Line and Call IconsMenus, Understanding Phone Screen FeaturesIcons, page 15, and Viewing Multiple Calls, Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Cleaning and Maintaining the Phone ScreenChoosing Phone Screen Items Screen item Do thisIf you want to Understanding Feature Buttons and MenusCisco Unified IP Phone 7965G and 7945G Feature Softkey Line Button Label and Icon Understanding Feature AvailabilityAccessing the Help System on Your Phone Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate Setting Up PhonesAccess Lists for Mobile Placing a Call-Additional OptionsChoose Personal Address Book For more information If you want to Then SeePersonal Directory to logAnswer or Answering a CallIf you want to Then For more information, see Message System, Using AutoAnswer with aUsing a Single Phone Number Sending a Call to a VoiceOr EndCall Using Hold and ResumeEnding a Call Using Mute Switching an In-Progress Call to Another Phone Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemUser Options Web Pages, Settings on the Web,Press CFwdALL or Forward All Press DND or Do Not Disturb Using Do Not DisturbMaking Conference Calls See Viewing or Removing Conference Participants, Using Conference FeaturesUsing Join Tip Using cBargePress ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference Participants If you want to Then Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed DialingPersonal Directory on Your Phone, Using the Personal Directory on the Web,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Understanding Shared Lines Using a Shared LineUsing Barge to Add Yourself to a Shared-Line Call Single-button and Multi-touch Barge CBarge and BargePress Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration If you Then Tracing Suspicious CallsPrioritizing Critical Calls Press Mcid or Malicious Call IDUsing Cisco Extension Mobility Press ChangePIN Change CredentialsPress Change See Answering a Call, Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options, OL-22332-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22332-01 User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages,User Preferences Viewing Angle Customizing the Phone ScreenOptions Web Pages, User Preferences BrightnessUser Preferences Background Images See Cleaning and Maintaining the Phone Screen,OL-22332-01 Using Call Logs Using Call Logs and DirectoriesState, Press EditDial Directory DialingMissed Calls or Received Calls Corporate Directory exact name can vary Using Corporate Directory on Your PhoneUsing Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice MessagesMessage System, Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisIf you want to Then do this after you log Configuring Features and Services on the WebUsing the Personal Directory on the Web Choose User Options Device Click Service URLChoose User Options Fast Dials Create a PAB entry. See Using Your Personal Address Book onChoose User Options Fast Dials Click Add New Choose User Options Device Setting Up Speed Dials on the WebYour Phone, Setting Up Phone Services on the WebSee Configuring Fast Dials on the Web, Click Phone ServicesProgrammable phone button ServicesFeature buttons Choose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Set up call forwarding Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host NameIf you Then For more information Understanding Additional Configuration OptionsAdvanced Call Handling See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco ExtensionSee Cleaning Troubleshooting Your PhoneGeneral Troubleshooting Symptom ExplanationIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps