Cisco Systems CP7945G Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation

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Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

Explanation

 

 

 

 

You cannot hear a dial

One or more of these factors may apply:

 

tone or complete a call

• You must log into the Extension Mobility service.

 

 

• You must enter a client matter code (CMC) or forced authorization

 

code (FAC) after dialing a number. (SCCP phones only)

 

• Your phone has time-of-day restrictions that prevent you from using

 

some features during certain hours of the day.

 

 

 

The Settings button is

Your system administrator may have disabled

on your phone.

unresponsive

 

 

 

 

The phone screen

The phone screen has gone into sleep mode to save power after a period of

appears blank

inactivity. Wake the phone screen by pressing it, by lifting the handset, or

 

by pressing any button, such as

. See Cleaning and

 

Maintaining the Phone Screen, page 17.

 

 

 

 

The softkey that you

One or more of these factors may apply:

 

want to use does not

• You must press more to reveal additional softkeys.

appear

• You must change the line state (for example, go off-hook or have a

 

 

connected call).

 

 

• Your phone is not configured to support the feature associated with

 

that softkey.

 

 

 

Barge fails and results

You cannot barge an encrypted call if the phone you are using is not

in a fast busy tone

configured for encryption. When your barge attempt fails for this reason,

 

your phone plays a fast busy tone.

 

 

 

 

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Contents Americas Headquarters Page Contents Viewing or Removing Conference Participants Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationUsing External Devices Power OutageCisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredHeadset Support Adjusting the Footstand OptionalUsing a Headset Registering with TapsOL-22332-01 Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7970G and 7971G-GE Cisco Unified IP Phone 7975GCisco Unified IP Phone 7945G Description Accessing the Help System On Your Phone, Cleaning and MaintainingAccessing Voice Messages Using Call Logs,Items, Screen Features,Understanding Lines and Calls Choosing Phone ScreenIcon Line or call state Description Understanding Line and Call IconsIcons, page 15, and Viewing Multiple Calls, Understanding Phone Screen FeaturesMenus, Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Cleaning and Maintaining the Phone ScreenChoosing Phone Screen Items Screen item Do thisCisco Unified IP Phone 7965G and 7945G Understanding Feature Buttons and MenusIf you want to Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate Setting Up PhonesAccess Lists for Mobile Placing a Call-Additional OptionsChoose Personal Address Book For more information If you want to Then SeePersonal Directory to logIf you want to Then For more information, see Answering a CallAnswer or Message System, Using AutoAnswer with aUsing a Single Phone Number Sending a Call to a VoiceEnding a Call Using Hold and ResumeOr EndCall Using Mute Switching an In-Progress Call to Another Phone Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemPress CFwdALL or Forward All Settings on the Web,User Options Web Pages, Making Conference Calls Using Do Not DisturbPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference FeaturesUsing Join Tip Using cBargePress ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference ParticipantsIf you want to Then Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed DialingPicking Up a Redirected Call on Your Phone Using the Personal Directory on the Web,Personal Directory on Your Phone, Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines Single-button and Multi-touch Barge CBarge and BargePress Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration If you Then Tracing Suspicious CallsPrioritizing Critical Calls Press Mcid or Malicious Call IDUsing Cisco Extension Mobility Press Change Change CredentialsPress ChangePIN See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, OL-22332-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22332-01 User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages,User Preferences Viewing Angle Customizing the Phone ScreenOptions Web Pages, User Preferences BrightnessUser Preferences Background Images See Cleaning and Maintaining the Phone Screen,OL-22332-01 Using Call Logs Using Call Logs and DirectoriesState, Missed Calls or Received Calls Directory DialingPress EditDial Using Personal Directory on Your Phone Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice MessagesMessage System, Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisIf you want to Then do this after you log Configuring Features and Services on the WebUsing the Personal Directory on the Web Choose User Options Device Click Service URLChoose User Options Fast Dials Click Add New Create a PAB entry. See Using Your Personal Address Book onChoose User Options Fast Dials Choose User Options Device Setting Up Speed Dials on the WebYour Phone, Setting Up Phone Services on the WebSee Configuring Fast Dials on the Web, Click Phone ServicesFeature buttons ServicesProgrammable phone button Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Set up call forwarding Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host NameIf you Then For more information Understanding Additional Configuration OptionsAdvanced Call Handling See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco ExtensionSee Cleaning Troubleshooting Your PhoneGeneral Troubleshooting Symptom ExplanationIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps
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