Call Processing

SYSTEM HOLD

•When you are connected to any call, press HOLD.The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.

•To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation.

NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

•Press the HOLD button twice. The call will flash green on your keyset and this line will show a steady red light on other keysets.

•To retrieve the call, press the flashing green line button or press the HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station.Press TRSF and dial the station number (or press the appropriate DSS key). Press the HOLD key.This will place the call on system hold on an available CALL button or Line Key at the remote station and return you to dial tone.

NOTES:

1.If the destination station does not have any free CALL buttons or line keys you will hear No More Calls tone and must return to the other party by press- ing the TRSF key (or the RETURN soft key on a display keyset).

2.Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light.

•When your phone rings, lift the handset or press the ANS/RLS key to an- swer the recall. If you are using a 7B phone you must use the handset to talk to the calling party.

•If you do not answer this recall within a pre-programmed period of time, it will go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with another extension:

•Press the TRSF key; you will receive transfer dial tone.Your call is placed on transfer hold.

•Dial the extension number.

•Consult with the internal party.

•Press TRSF to return to the outside party or hang up to transfer the call.

NOTE: Repeatedly pressing the TRSF key will toggle between the outside party and internal extension.

RETRIEVING CALLS HELD AT ANOTHER STATION

When a line is on hold and it appears on your keyset, press the line button with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus the line number or the extension number of the station that placed the call on hold.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.

TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways.You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.

•While on a call, press the TRSF key and dial an extension number or group number.Your call is automatically put on transfer hold.

Press a DSS key or station group key. Your call is automatically put on transfer hold.

•Hang up when you hear ringing (this is an unscreened or blind transfer).

Wait for the called party to answer and advise him/her of the call and hang up. If the transfer is refused, you will be reconnected to the outside line when the called station hangs up or you can press TRSF to return to the outside party. If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button.

Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again.

DCS 50si specifications

The Samsung DCS 50si is a powerful and versatile digital communication system designed for small to medium-sized businesses. This telephone system integrates advanced features and technologies to enhance communication efficiency, improve productivity, and streamline workflows.

At the core of the DCS 50si is its digital switch architecture, which allows for seamless call handling and management. The system supports up to 50 extensions, making it suitable for growing businesses that require scalability. Its modular design also allows for easy expansion, which enables organizations to add lines and features as needed.

One of the standout features of the DCS 50si is its comprehensive voicemail system. This system offers users the ability to manage their messages efficiently, allowing for personalized greetings and the option to forward messages to email accounts. This integration ensures that critical information is always accessible, regardless of whether users are at their desks or on the go.

The DCS 50si also provides advanced call management features, such as caller ID, call transfer, call holding, and three-way calling. These features promote better customer interaction and assist employees in managing calls effectively. Moreover, the system includes a built-in auto-attendant, which can help direct incoming calls to the appropriate extensions, further streamlining communication processes.

In terms of technology, the DCS 50si is compatible with both digital and analog phones. This flexibility enables users to choose between traditional handsets and more modern devices, depending on their preferences. Additionally, the system supports a variety of wireless options, making it easy to integrate headsets and mobile devices, which is crucial for today’s dynamic working environments.

The DCS 50si stands out for its comprehensive LCD display on the phones, providing users with critical information at a glance. This feature enriches the user experience by allowing for easy navigation through menu options and quick access to frequently used functions.

Moreover, the system supports various networking technologies, including ISDN and SIP, facilitating integration with other communication systems. This capability is essential for businesses looking to create a unified communication environment.

Overall, the Samsung DCS 50si is an efficient and robust communication solution that combines advanced features with user-friendly technology. Its scalability, rich functionality, and diverse compatibility make it an ideal choice for businesses seeking to enhance their communication capabilities while preparing for future growth.