Outside Calls

MAKING AN OUTSIDE CALL

•Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—to use the speakerphone, press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPK or the MONITOR key if you are using a 7B phone, receive intercom dial tone and dial a line access code.

•Dial the telephone number.

•Finish the call by replacing the handset or pressing the ANS/RLS key.

NOTE: You will receive No More Calls tone when you attempt to make a call and there is no key available for that line.

•If Least Cost Routing is enabled on your phone system, this button may be labeled LCR or accessed by dialing an access code (usually 9).

•If your system is programmed to require an authorization code before mak- ing a call, dial ✱ plus a valid code before selecting a C.O. line.

•If your system is programmed to require an account code before making a call, press the ACCT button or dial 47 plus a valid code, press the ACCT button again and then select a C.O. line.

For more information on authorization and account codes, see your system administrator.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before dialing.

ANSWERING AN OUTSIDE CALL

•Lift the handset and you are automatically connected to the ringing call. See Ring Preference under CustomizingYour Keyset—OR—press the ANS/ RLS key to automatically answer on the speakerphone.

NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key.This device can operate in the Day or Night mode.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before dialing.

RECALL DIAL TONE

Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone.

SENDING A FLASH

While on an outside call, press the FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line, this means that the line or group of lines is busy.

•Press the CBK key or dial 44.You will hear confirmation tone.

•When the line becomes free, the system will call you back.

•Lift the handset or press the ANS/RLS key to answer, wait for dial tone and dial the telephone number or speed dial number again.

NOTES:

1.A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.

2.If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before dialing.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.

Your phone may have a maximum of five callbacks on stations and/or lines set at a time. To cancel a callback:

•Press the CBK key or dial 44.You will hear confirmation tone.

•While you are listening to confirmation tone, press the HOLD key. This will cancel the oldest callback that you have set.

NOTES:

1.If the hot keypad feature is turned off, you must first lift the handset or press SPK before dialing.