VTech CS6729-4, CS6729-5 My cordless handset isn’t performing normally, Charge light is off

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Appendix

Troubleshooting

To register HS... and ...see manual appear alternately on the handset and it does not work at all.

•The handset may be deregistered from the telephone base. Refer to Add and register a handset on page 56 to register the handset to the telephone base.

My cordless handset isn’t performing normally.

•Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.

• Move the cordless handset closer to the telephone base. You may have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Low battery shows on the handset screen.

•Place the handset in the telephone base or charger for recharging.

•Remove and install the battery again and use it until fully depleted, then charge the handset in the telephone base or charger for up to 11 hours.

•If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not accept charge.

•Make sure the handset is placed in the telephone base or charger correctly.

•Remove and install the battery again, then charge for up to 11 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•The battery may be defective. Purchase a new battery.

The CHARGE light is off.

•Clean the charging contacts on the handset, telephone base and/or charger each month with a pencil eraser or a dry non-abrasive fabric.

•Make sure the power adapter and telephone line cord are plugged in properly (page 2).

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

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Contents User’s manual Product news RegistrationTable of contents Index Answering system settingsAnswering system operation AppendixGetting started Parts checklistTelephone base and charger installation If you do not hear a dial tone Battery installationDisplays Put in charger Battery chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationTo use the built-in answering system Are you a new cable or VoIP subscriber?To use the voicemail PLAY/STOP REDIAL/PAUSE Handset layoutINT To enter the handset menu Telephone settingsUsing the menu Handset ringer volumeRinger tone Telephone base ringer volumeTo set the duration and turn on the quiet mode Quiet modeTo turn off the quiet mode Set date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberClear voicemail To manually turn off these indicatorsHome area code Key toneDial mode Telephone operation Temporary ringer silencing VolumeMute Call waitingTo delete a redial entry Temporary tone dialingRedial To review and dial a redial entryCheck voicemail To access a number in the directoryTo access a number in the caller ID log To access a number on the redial listCalling HS X and then Transferred Transfer a callTo end paging Find handsetWeb address To start pagingJoin a call in progress Multiple handset useTo share an outside call Calling HS IntercomAnswer an incoming call during an intercom call INT needs 2 HSCall transfer using intercom About the directory DirectoryPress Select to choose Add contact Add a directory entryEnter number Alphabetical search Review and dial from the directoryTo start an alphabetical search Delete a directory entry Edit a directory entryAssign a speed dial entry Speed dialDial a speed dial number Reassign a speed dial entryClear SD #X? Delete a speed dial entryAbout caller ID Caller IDInformation about caller ID with call waiting Caller ID log Missed call indicatorReview and dial from the caller ID log Memory matchView dialing options Save a caller ID log entry to the directory To delete all entries Delete the caller ID log entriesCaller ID log screen messages To delete an entryRecord your own announcement Answering system settingsAnswering system AnnouncementDelete your announcement Play the announcementTo turn on or off with the telephone base Answer on/offTo turn on or off with a handset Call screening To turn this feature on or offNumber of rings Message alert tone Remote access codeRecording time Answering system operation Using the answering system and voicemail togetherAnswering system and voicemail New message indication Message capacityOptions while a message is being recorded Call interceptTo screen a call at the telephone base To screen a call at a handsetOptions during playback Message playbackTo play messages at the telephone base To play messages with a handsetTo delete all messages with a handset Delete all messagesRecord, play or delete memos To delete all messages with the telephone baseWindow display Description Message window displaysCommand Description Remote accessTo register a handset AppendixExpand your telephone system Add and register a handsetTo deregister all handsets Replace a handsetScreen messages Appendix Handset icons Handset and telephone base indicators Handset lights Telephone base lightsOperation Operating time BatteryCannot dial out TroubleshootingMy telephone does not work at all There is no dial toneMy cordless handset isn’t performing normally Low battery shows on the handset screenCharge light is off Telephone does not ring when there is an incoming call Appendix Hear noise on the cordless handset and the keys do not work Experience poor sound quality when using the speakerphoneHear other calls when using the telephone My caller ID features are not working properlyCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenMessages on the answering system are very difficult to hear Answering system does not respond to remote commandsOutgoing announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Important safety instructions ECO mode Precautions for users of implanted cardiac pacemakersOperating range FCC Part FCC, Acta and IC regulationsIndustry Canada To activate the CEC battery charging testing mode Mesures de sécurité importantes For C-UL compliance onlyConservez CES Instructions Propos des téléphones sans fil MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? Index Technical specificationsIndex Wall mount installation 5-6 Warranty Web address