Troubleshooting
Problem | Suggestion |
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I cannot dial out. | • | Make sure you have a dial tone before dialing. The handset may take a second or two to find |
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| the base and produce a dial tone. This is normal. Wait an extra second before dialing. |
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| • Make sure your phone is set to the correct dial mode for the type of service that you have (pulse |
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| or touch tone). Refer to the Installation section of this user’s manual to set the dial mode. |
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| • | If the other phones in your home are having the issue, the problem is in your wiring or local |
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| service. Contact your local telephone company. |
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| • Eliminate any background noise. Noise from a television, radio or other appliance may cause |
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| the phone not to dial out properly. If you cannot eliminate the background noise, first try muting |
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| the handset before dialing, or dialing from another room in your home with less background |
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| noise. |
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UNABLE TO CALL | • | Only two handsets of your phone system can be in use (off hook) at a time. For example, if |
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TRY AGAIN displays |
| HS1 and HS2 are on a call and HS3 presses TALK, UNABLE TO CALL TRY AGAIN will |
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on my handset. |
| display. Be sure only two handsets are in use at a time. |
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| • Move the handset closer to the base. You might have moved out of range. |
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| • If the handset is in its base and the charging light does not light, refer to the Charge light is |
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| off section in this troubleshooting guide. |
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| • | Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. |
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| Allow up to one minute for the handset and base to reset. |
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| • | Other electronic products can cause interference with your cordless phone. Try installing |
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| your phone as far away from these types of electronic devices as possible: wireless routers, |
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| radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
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| computers, kitchen appliances and other cordless phones. |
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| www.vtechphones.com | 43 | |
Additional information