VTech DS6151 user manual Troubleshooting, My telephone does not work at all, There is no dial tone

Page 78

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial

1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (page 4-5). For optimum daily performance, return the handset to the telephone base after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 16 hours.

•If the battery is completely depleted, it can take up to 10 minutes to charge the handset before Low battery appears on the screen (page 5).

•Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the local service. Call the telephone service provider.

There is no dial tone.

•First, try all the above suggestions.

•Move the handset closer to the telephone base. It may be out of range.

•The telephone line cord may be malfunctioning. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local service. Contact your telephone service provider.

I cannot dial out.

•First, try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider (charges may apply).

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

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Contents User’s manual Congratulations Table of contents Answering system operation..60 AppendixIndex Parts checklist Getting startedTelephone base installation Figure One Installation with 2-line jackFigure Two Installation with separate line jacks Battery installation Charge lightBattery charging ChargerHandset layout SoftkeysHold Cancel Telephone base layoutRepeat Hold LCD language Handset settingsSettings To select a languageClear voicemail indicator To manually turn off these indicatorsKey tone To change the settingsTo adjust the date and time Set date/timeDial mode To change the settingHome area code Ringers Ringer volumeTo adjust the handset ringer volume Ringer toneTelephone base settings LCD language Clear voicemail Key tone Clear voicemail Key tone Set date/time Key tone Set date/time Home area code To adjust the ringer volume Answering system settings Answering system set upAnswer ON/OFF To change the setting Using the telephone base Call screeningAnnouncement Play your announcementRecord your own announcement DIR to select Mailbox 1 or MailboxShows Recording announcement ..., or press Playback at any time 2 to replay the recorded Delete your announcement Number of rings Remote access code Message alert tone Telephone operation Make, answer or end a callHandset speakerphone VolumeCall waiting Silence the ringerMute HoldTo start paging Temporary tone dialingHandset locator To end pagingTo access a number in the directory while on a call To access a number in the call log while on a callChain dialing Review the redial list To access the last number redial while on a callRedial list Dial a redial entrySave a redial entry to the directory Delete a redial entryHandset 11 and Tone 2 for Handset Multiple handset useIntercom To initiate an intercom call with a handsetTo answer an intercom call at the telephone base To initiate an intercom call from the telephone baseTo answer an intercom call at the handset To silence an intercom callAnswer an incoming call during an intercom call Transfer a call From the handsetAt the telephone base Share an outside call Conference line 1 and line 2 callsTo initiate an intercom call while on a conference call To end a conference callAnswer an incoming call during a conference call To answer the incoming call while on a conference callTo end the call while on a conference call Directory Create a new directory entryEnter Number Character chart Alphabetical search To review the directory Using the handsetReview the directory Dial a directory entryEdit a directory entry Edit NameDelete a directory entry To delete an entryStore a speed dial entry Review the speed dial directory Dial a speed dial entryEdit a speed dial entry Reassign a speed dial entry Delete a speed dial entryTo edit an entry About caller ID Information about caller ID with call waitingMissed calls indicator Caller ID historyMemory match Review the call logMake a call log entry ready to dial Dial a call log entrySave a call log entry to the directory Delete from the call log Call log display screen messagesAnswering system operation Answering system and voicemailMessage capacity New message indication Call interceptTo play messages using the telephone base To play messages using the handsetMessage playback Delete all messages To delete all old messages with the telephone baseTo delete all old messages with the handset Record a memo using the telephone base Record a memo using the handsetRecord and play memos Remote access CommandAppendix Screen display messagesThere is no telephone line connected on line Handset and telephone base indicators Handset lightsTelephone base lights Handset screen icons Telephone base screen icons Battery Battery needs charging whenExpand your telephone system Add and register a handset optionalTo register a handset To deregister all handsets To resetReplace a handset Deregister all handsets?There is no dial tone TroubleshootingMy telephone does not work at all Cannot dial outLow battery shows on handset screen Telephone does not ring when there is an incoming callCharge light is off My handset beeps and is not performing normally Hear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Registration failed appears on the handsetOut of range or no power at base shows on the handset screen Caller ID entries do not match the numbers I need to dialCannot retrieve voicemail messages Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are incomplete Answering system does not respond to remote commandsMessages on the answering system are very difficult to hear Common cures for electronic equipmentImportant safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range About cordless telephones Rbrc sealWarranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002462-010-100
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DS6151 specifications

The VTech DS6151 is a cordless phone system designed to deliver a blend of advanced features, user-friendly design, and reliable performance. This model is particularly popular among consumers looking for a versatile and efficient home communication solution. The DS6151 integrates several technologies and characteristics that enhance its usability.

At the core of the DS6151 is its DECT 6.0 technology, which provides superior sound quality and extended range compared to traditional cordless phones. The Digital Enhanced Cordless Telecommunications (DECT) standard effectively minimizes interference with other wireless devices and ensures secure calls. This technology enhances the phone’s reliability, making it suitable for home environments where multiple wireless devices may be in use.

One of the standout features of the VTech DS6151 is its ability to support multiple handsets. Users can expand their system by adding up to five handsets, allowing for seamless communication throughout the home or office. Each handset is cordless, providing flexibility and convenience, and they communicate with a single base unit, reducing clutter and complexity.

Another key characteristic is the phone's digital answering system. The built-in answering machine can record up to 14 minutes of messages, ensuring that users never miss important calls. The feature is also equipped with a remote access function, allowing users to check messages while away from home.

The DS6151 is designed with user convenience in mind. Its large, backlit LCD display provides clear visibility of caller information and menu options, while the intuitive interface makes it easy for users of all ages to navigate. Additionally, a digital volume control feature allows users to adjust ringer and speaker volume levels for enhanced audio clarity.

The phone's other noteworthy features include caller ID and call waiting capabilities, which help users manage incoming calls effectively. With the power of the caller ID function, users can see the name and number of incoming callers, allowing them to decide whether to pick up or let a call go to voicemail.

Moreover, the VTech DS6151 promotes eco-friendly practices, utilizing energy-efficient technology to reduce power consumption. It comes with a long-lasting rechargeable battery that ensures extended usage between charges, supporting active households.

In summary, the VTech DS6151 is a thoughtfully designed phone system that combines modern technology, practical features, and user-centered design elements. Its DECT 6.0 technology, multi-handset capability, digital answering system, and intuitive interface make it an ideal choice for anyone seeking a reliable and effective communication tool for their home.
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