VTech DS6151 user manual Cannot retrieve voicemail messages, Outgoing announcement is not clear

Page 83

Appendix

Troubleshooting

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 60). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

The answering system does not answer after the correct number of rings.

•Make sure the answering system is on. When the answering system is on, the ANS ON icon with the corresponding line number(s) should show on the handset and the corresponding telephone base light(s), /ON/OFF LINE 1 and/or

/ON/OFF LINE 2, should be lit on the telephone base.

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 26).

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by the telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 60). To determine how many rings will activate your voicemail, please contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with the answering system.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset or the telephone base.

•Make sure there is no background noise when recording.

The answering system does not record messages.

•Make sure the answering system is on.

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 60). To determine how many rings will activate your voicemail, please contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with the answering system.

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Contents User’s manual Congratulations Table of contents Index Answering system operation..60Appendix Getting started Parts checklistFigure One Installation with 2-line jack Telephone base installationFigure Two Installation with separate line jacks Charge light Battery installationCharger Battery chargingSoftkeys Handset layoutHold Telephone base layout CancelRepeat Hold To select a language Handset settingsSettings LCD languageTo manually turn off these indicators Clear voicemail indicatorSet date/time To change the settingsTo adjust the date and time Key toneHome area code Dial modeTo change the setting Ringer tone Ringer volumeTo adjust the handset ringer volume RingersTelephone base settings LCD language Clear voicemail Key tone Clear voicemail Key tone Set date/time Key tone Set date/time Home area code To adjust the ringer volume Answer ON/OFF Answering system settingsAnswering system set up Call screening To change the setting Using the telephone basePlay your announcement AnnouncementShows Recording announcement ..., or press Record your own announcementDIR to select Mailbox 1 or Mailbox Playback at any time 2 to replay the recorded Delete your announcement Number of rings Remote access code Message alert tone Make, answer or end a call Telephone operationSilence the ringer VolumeCall waiting Handset speakerphoneHold MuteTo end paging Temporary tone dialingHandset locator To start pagingChain dialing To access a number in the directory while on a callTo access a number in the call log while on a call Dial a redial entry To access the last number redial while on a callRedial list Review the redial listDelete a redial entry Save a redial entry to the directoryTo initiate an intercom call with a handset Multiple handset useIntercom Handset 11 and Tone 2 for HandsetTo silence an intercom call To initiate an intercom call from the telephone baseTo answer an intercom call at the handset To answer an intercom call at the telephone baseAnswer an incoming call during an intercom call From the handset Transfer a callAt the telephone base Conference line 1 and line 2 calls Share an outside callTo end a conference call To initiate an intercom call while on a conference callTo end the call while on a conference call Answer an incoming call during a conference callTo answer the incoming call while on a conference call Create a new directory entry DirectoryEnter Number Character chart Dial a directory entry To review the directory Using the handsetReview the directory Alphabetical searchEdit Name Edit a directory entryTo delete an entry Delete a directory entryStore a speed dial entry Dial a speed dial entry Review the speed dial directoryEdit a speed dial entry To edit an entry Reassign a speed dial entryDelete a speed dial entry Information about caller ID with call waiting About caller IDCaller ID history Missed calls indicatorReview the call log Memory matchDial a call log entry Make a call log entry ready to dialSave a call log entry to the directory Call log display screen messages Delete from the call logMessage capacity Answering system operationAnswering system and voicemail Call intercept New message indicationMessage playback To play messages using the telephone baseTo play messages using the handset To delete all old messages with the handset Delete all messagesTo delete all old messages with the telephone base Record and play memos Record a memo using the telephone baseRecord a memo using the handset Command Remote accessScreen display messages AppendixThere is no telephone line connected on line Telephone base lights Handset and telephone base indicatorsHandset lights Handset screen icons Telephone base screen icons Battery needs charging when BatteryTo register a handset Expand your telephone systemAdd and register a handset optional Deregister all handsets? To resetReplace a handset To deregister all handsetsCannot dial out TroubleshootingMy telephone does not work at all There is no dial toneCharge light is off Low battery shows on handset screenTelephone does not ring when there is an incoming call My handset beeps and is not performing normally Registration failed appears on the handset Hear other calls when using the telephoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCaller ID entries do not match the numbers I need to dial Out of range or no power at base shows on the handset screenAnswering system does not record messages Cannot retrieve voicemail messagesOutgoing announcement is not clear Common cures for electronic equipment Answering system does not respond to remote commandsMessages on the answering system are very difficult to hear Messages on the answering system are incompleteImportant safety instructions Operating range Precautions for users of implanted cardiac pacemakersMaintenance Rbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002462-010-100
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DS6151 specifications

The VTech DS6151 is a cordless phone system designed to deliver a blend of advanced features, user-friendly design, and reliable performance. This model is particularly popular among consumers looking for a versatile and efficient home communication solution. The DS6151 integrates several technologies and characteristics that enhance its usability.

At the core of the DS6151 is its DECT 6.0 technology, which provides superior sound quality and extended range compared to traditional cordless phones. The Digital Enhanced Cordless Telecommunications (DECT) standard effectively minimizes interference with other wireless devices and ensures secure calls. This technology enhances the phone’s reliability, making it suitable for home environments where multiple wireless devices may be in use.

One of the standout features of the VTech DS6151 is its ability to support multiple handsets. Users can expand their system by adding up to five handsets, allowing for seamless communication throughout the home or office. Each handset is cordless, providing flexibility and convenience, and they communicate with a single base unit, reducing clutter and complexity.

Another key characteristic is the phone's digital answering system. The built-in answering machine can record up to 14 minutes of messages, ensuring that users never miss important calls. The feature is also equipped with a remote access function, allowing users to check messages while away from home.

The DS6151 is designed with user convenience in mind. Its large, backlit LCD display provides clear visibility of caller information and menu options, while the intuitive interface makes it easy for users of all ages to navigate. Additionally, a digital volume control feature allows users to adjust ringer and speaker volume levels for enhanced audio clarity.

The phone's other noteworthy features include caller ID and call waiting capabilities, which help users manage incoming calls effectively. With the power of the caller ID function, users can see the name and number of incoming callers, allowing them to decide whether to pick up or let a call go to voicemail.

Moreover, the VTech DS6151 promotes eco-friendly practices, utilizing energy-efficient technology to reduce power consumption. It comes with a long-lasting rechargeable battery that ensures extended usage between charges, supporting active households.

In summary, the VTech DS6151 is a thoughtfully designed phone system that combines modern technology, practical features, and user-centered design elements. Its DECT 6.0 technology, multi-handset capability, digital answering system, and intuitive interface make it an ideal choice for anyone seeking a reliable and effective communication tool for their home.
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