Cisco Systems SPA94X Contents Getting Started, Installing Your Phone, Using Basic Phone Functions

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Contents

Chapter 1: Getting Started

6

Overview of the Cisco SPA9000 Voice System IP Phones

6

SPA921/922 IP Phone

8

SPA941/942 IP Phone

9

SPA962 IP Phone

10

SPA932 Attendant Console

11

Caring for Your Phone

11

Chapter 2: Installing Your Phone

12

Before You Begin

13

Connecting the Handset

13

(Optional) Attaching the Desk Stand

15

(Optional) Mounting the Phone to the Wall

15

Connecting Your Phone’s Power

19

Connecting Your Phone to the Computer Network

20

Connecting the Phone to the Wireless Network

20

Verifying Phone Startup

21

Upgrading Your Phone’s Firmware

22

Download the Firmware

22

Get Your Phone’s IP Address

22

Install the Firmware

23

Connecting the SPA932 Attendant Console to the SPA962

24

Connecting a Single SPA932

24

Connecting an Additional SPA932

27

Chapter 3: Using Basic Phone Functions

30

Understanding Your Phone’s Lines and Buttons

31

Softkey Buttons

33

Using the Keypad and Buttons with Menus

37

Using Keypad Shortcuts

37

Using the Navigation Button

37

Cisco Small Business IP Phone SPA9XX User Guide

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Contents User Guide Using Basic Phone Functions Contents Getting StartedInstalling Your Phone Contents Using Advanced Phone Features Using the Call History ListsUsing the Web Interface Appendix a Additional Information Using the SPA932 Attendant ConsoleAppendix B Where to Go From Here Getting Started Overview of the Cisco SPA9000 Voice System IP PhonesGetting Started SPA921/922 IP Phone SPA922 IP PhoneSPA941/942 IP Phone SPA962 IP Phone Caring for Your Phone SPA932 Attendant ConsoleInstalling Your Phone Connecting the Handset Before You BeginCisco SPA IP Phone Connections Optional Attaching the Desk Stand Optional Mounting the Phone to the WallMB100 Wall Mount Kit Installing Your Phone Installing Your Phone Connecting Your Phone’s Power Connecting Your Phone to the Computer Network Connecting the Phone to the Wireless NetworkVerifying Phone Startup Upgrading Your Phone’s Firmware Download the Firmware Get Your Phone’s IP AddressInstall the Firmware Connecting the SPA932 Attendant Console to the SPA962 Connecting a Single SPA932Installing Your Phone Installing Your Phone Connecting an Additional SPA932 Installing Your Phone Installing Your Phone Using Basic Phone Functions Understanding Your Phone’s Lines and Buttons SPA IP Phone ComponentsIP Phone Components Volume button Softkey ButtonsViewing and Returning Missed Using the Phone Directories Redialing, Using the Navigation Button Using the Keypad and Buttons with MenusUsing Keypad Shortcuts Entering Numbers and Text in FieldsUsing Headsets Using Phone Hardware and AccessoriesUsing the Speakerphone Sending Audio to the Phone Speaker Select Preferences Choose Send Audio to Speaker EditUsing Mute Adjusting Call Volume and MutingAdjusting Call Volume Choosing Your Preferred Audio DeviceUsing Dial Assistance Placing or Answering a CallEnding a Call Putting a Call on HoldResuming a Call Transferring CallsPerforming an Attended Transfer Performing an Unattended Blind TransferSelect Call History Select Missed Calls RedialingViewing and Returning Missed Calls Select Preferences Choose Miss Call Shortcut and press Edit Turning the Missed Calls Shortcut On and OffForwarding Calls Forwarding Calls When Your Phone is Busy Forwarding Calls to a Single NumberStopping Call Forwarding Forwarding Calls When You Don’t Answer the PhoneDelaying Call Forwarding When You Don’t Answer the Phone Select Call ForwardChoose Do Not Disturb Setting Do Not DisturbChanging the Call Forwarding Delay Turning Call Waiting On and Off Select PreferencesPicking Up a Call Parking a CallPlacing a Three-Way Conference Call Select Call Park StatusUsing the Phone Directories Using Your Personal DirectoryUsing the Corporate Directory Select Corporate DirectorySelect Call History Using the Call History ListsViewing the Call History Lists Saving a Call History List Number to Your Directory Calling from the Call History ListsDeleting a Number from the Call History Lists Select Set Password Setting or Changing a Phone PasswordAccessing Voicemail Using Advanced Phone Features Blocking Anonymous Calls Configuring Privacy and Security FeaturesBlocking Caller ID Select Preferences Choose Block Caller ID and press EditSelect Preferences Choose Dial Preferences and press Edit Using Secure CallEnabling Dial Assistance Select Speed Dial Using Speed DialsCreating Speed Dials Paging Another Phone Using the Paging FeatureConfiguring Auto Answer Select Preferences Choose Auto Answer Page and press EditChanging the LCD Screen Contrast Monitoring/Accessing Another Phone from Your PhoneCustomizing Your LCD Screen Select Preferences Choose Back Light Timer and press Edit Setting the Backlight TimerConfiguring the Phone Screen Saver Select Screen Saver ModeScreen Saver Mode, choose Screen Saver Icon and press Edit Scroll to Screen Saver Mode and press ActivateTurning on the Screen Saver Changing the Phone Menu Color Scheme Using Ring TonesChanging the LCD Background Picture Select Ring Tone Changing Your Ring ToneCreating Your Own Ring Tones Click Load Source FileClick Load Setting Your Phone’s Date and Time Accessing Stock Quotes, Traffic, and News on Your PhoneConfiguring Date and Time Parameters on Your Phone Choosing the Time Format for Your Phone 12 or 24 Hour Choosing the Date Format for Your PhoneUsing Star Codes Code DefinitionAn extension.** See Using the Paging Feature, Advanced Procedures for Technical Support Personnel Reboot See Rebooting Your Phone,Rebooting Your Phone Using the Web Interface Logging in to the Web Interface Configuring Call Forwarding Configuring Call WaitingBlocking Anonymous Calls Using Your Personal DirectoryBlocking Caller ID Viewing Call History Lists =Marketingp=5045551212Accepting Text Messages Click Submit All ChangesAdjusting Audio Volume Changing the LCD ContrastConfiguring the Phone Screen Saver Changing the Phone Menu Color SchemeUsing the SPA932 Attendant Console Monitoring an ExtensionSpeed Dialing an Extension Transferring a CallRegulatory Compliance and Safety Information Warranty End User License Agreement Eula Support ContactsWhere to Go From Here Product ResourcesRelated Documentation Document Title Description Intended Audience

SPA962, SPA94X, SPA92X specifications

Cisco Systems has long been recognized as a leader in networking and communication technologies, and its SPA series of IP phones—specifically the SPA92X, SPA94X, and SPA962—demonstrates this commitment to quality and innovation. These devices are engineered to enhance productivity and collaboration within a business environment, featuring a combination of advanced technologies and user-friendly characteristics.

The SPA92X series targets small to medium-sized businesses and offers a range of features that facilitate seamless communication. This series includes models that support a two-line configuration, providing users with flexibility and efficiency. The phones feature high-definition voice quality, ensuring crystal-clear audio during calls. The SPA92X is equipped with the latest Wideband audio technology, which improves call quality by creating a more natural sound. Additionally, the simple, intuitive interface allows users to navigate functions easily, minimizing training time and enhancing the user experience.

For businesses needing more advanced features, the SPA94X series provides enhanced functionality with up to four lines. The SPA94X models are ideal for office settings where multitasking is essential. Users can manage multiple calls effectively, thanks to features such as call waiting, call forwarding, and three-way conferencing. The device also supports Bluetooth connectivity, allowing users to connect headsets for hands-free operation, enhancing mobility and convenience during calls.

The SPA962 is the flagship model of this series, known for its larger color display and rich visual interface. It provides a robust feature set, including support for up to six VoIP lines, a built-in speakerphone, and a large directory for contacts. The SPA962 is designed to cater to high-demand users, such as executives or team leaders, who require advanced call handling and management functionalities.

All models in the SPA series leverage Cisco's industry-leading security protocols, ensuring that communications are protected from interception and unauthorized access. The use of standard-based protocols allows for easy integration with most IP telephony systems, making deployment straightforward.

In conclusion, Cisco's SPA92X, SPA94X, and SPA962 IP phones embody the company's dedication to delivering high-performance communication solutions for businesses of all sizes. Their feature-rich designs, superior audio quality, and robust security make them invaluable tools for enhancing productivity and connectivity in today's fast-paced work environments.
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