Cisco Systems SPA94X Contents Getting Started, Installing Your Phone, Using Basic Phone Functions

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Contents

Chapter 1: Getting Started	6
Overview of the Cisco SPA9000 Voice System IP Phones	6
SPA921/922 IP Phone	8
SPA941/942 IP Phone	9
SPA962 IP Phone	10
SPA932 Attendant Console	11
Caring for Your Phone	11

Chapter 2: Installing Your Phone	12
Before You Begin	13
Connecting the Handset	13
(Optional) Attaching the Desk Stand	15
(Optional) Mounting the Phone to the Wall	15
Connecting Your Phone’s Power	19
Connecting Your Phone to the Computer Network	20
Connecting the Phone to the Wireless Network	20
Verifying Phone Startup	21
Upgrading Your Phone’s Firmware	22
Download the Firmware	22
Get Your Phone’s IP Address	22
Install the Firmware	23
Connecting the SPA932 Attendant Console to the SPA962	24
Connecting a Single SPA932	24
Connecting an Additional SPA932	27

Chapter 3: Using Basic Phone Functions	30
Understanding Your Phone’s Lines and Buttons	31
Softkey Buttons	33
Using the Keypad and Buttons with Menus	37
Using Keypad Shortcuts	37
Using the Navigation Button	37

Cisco Small Business IP Phone SPA9XX User Guide

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Contents

User Guide Using Basic Phone Functions Contents Getting StartedInstalling Your Phone Contents Using Advanced Phone Features Using the Call History ListsUsing the Web Interface Appendix a Additional Information Using the SPA932 Attendant ConsoleAppendix B Where to Go From Here Getting Started Overview of the Cisco SPA9000 Voice System IP PhonesGetting Started SPA921/922 IP Phone SPA922 IP PhoneSPA941/942 IP Phone SPA962 IP Phone Caring for Your Phone SPA932 Attendant ConsoleInstalling Your Phone Connecting the Handset Before You BeginCisco SPA IP Phone Connections Optional Attaching the Desk Stand Optional Mounting the Phone to the WallMB100 Wall Mount Kit Installing Your Phone Installing Your Phone Connecting Your Phone’s Power Connecting Your Phone to the Computer Network Connecting the Phone to the Wireless NetworkVerifying Phone Startup Upgrading Your Phone’s Firmware Download the Firmware Get Your Phone’s IP AddressInstall the Firmware Connecting the SPA932 Attendant Console to the SPA962 Connecting a Single SPA932Installing Your Phone Installing Your Phone Connecting an Additional SPA932 Installing Your Phone Installing Your Phone Using Basic Phone Functions Understanding Your Phone’s Lines and Buttons SPA IP Phone ComponentsIP Phone Components Volume button Softkey ButtonsViewing and Returning Missed Using the Phone Directories Redialing, Using the Navigation Button Using the Keypad and Buttons with MenusUsing Keypad Shortcuts Entering Numbers and Text in FieldsUsing Headsets Using Phone Hardware and AccessoriesUsing the Speakerphone Sending Audio to the Phone Speaker Select Preferences Choose Send Audio to Speaker EditUsing Mute Adjusting Call Volume and MutingAdjusting Call Volume Choosing Your Preferred Audio DeviceUsing Dial Assistance Placing or Answering a CallEnding a Call Putting a Call on HoldResuming a Call Transferring CallsPerforming an Attended Transfer Performing an Unattended Blind TransferSelect Call History Select Missed Calls RedialingViewing and Returning Missed Calls Select Preferences Choose Miss Call Shortcut and press Edit Turning the Missed Calls Shortcut On and OffForwarding Calls Forwarding Calls When Your Phone is Busy Forwarding Calls to a Single NumberStopping Call Forwarding Forwarding Calls When You Don’t Answer the PhoneDelaying Call Forwarding When You Don’t Answer the Phone Select Call ForwardChoose Do Not Disturb Setting Do Not DisturbChanging the Call Forwarding Delay Turning Call Waiting On and Off Select PreferencesPicking Up a Call Parking a CallPlacing a Three-Way Conference Call Select Call Park StatusUsing the Phone Directories Using Your Personal DirectoryUsing the Corporate Directory Select Corporate DirectorySelect Call History Using the Call History ListsViewing the Call History Lists Saving a Call History List Number to Your Directory Calling from the Call History ListsDeleting a Number from the Call History Lists Select Set Password Setting or Changing a Phone PasswordAccessing Voicemail Using Advanced Phone Features Blocking Anonymous Calls Configuring Privacy and Security FeaturesBlocking Caller ID Select Preferences Choose Block Caller ID and press EditSelect Preferences Choose Dial Preferences and press Edit Using Secure CallEnabling Dial Assistance Select Speed Dial Using Speed DialsCreating Speed Dials Paging Another Phone Using the Paging FeatureConfiguring Auto Answer Select Preferences Choose Auto Answer Page and press EditChanging the LCD Screen Contrast Monitoring/Accessing Another Phone from Your PhoneCustomizing Your LCD Screen Select Preferences Choose Back Light Timer and press Edit Setting the Backlight TimerConfiguring the Phone Screen Saver Select Screen Saver ModeScreen Saver Mode, choose Screen Saver Icon and press Edit Scroll to Screen Saver Mode and press ActivateTurning on the Screen Saver Changing the Phone Menu Color Scheme Using Ring TonesChanging the LCD Background Picture Select Ring Tone Changing Your Ring ToneCreating Your Own Ring Tones Click Load Source FileClick Load Setting Your Phone’s Date and Time Accessing Stock Quotes, Traffic, and News on Your PhoneConfiguring Date and Time Parameters on Your Phone Choosing the Time Format for Your Phone 12 or 24 Hour Choosing the Date Format for Your PhoneUsing Star Codes Code DefinitionAn extension.** See Using the Paging Feature, Advanced Procedures for Technical Support Personnel Reboot See Rebooting Your Phone,Rebooting Your Phone Using the Web Interface Logging in to the Web Interface Configuring Call Forwarding Configuring Call WaitingBlocking Anonymous Calls Using Your Personal DirectoryBlocking Caller ID Viewing Call History Lists =Marketingp=5045551212Accepting Text Messages Click Submit All ChangesAdjusting Audio Volume Changing the LCD ContrastConfiguring the Phone Screen Saver Changing the Phone Menu Color SchemeUsing the SPA932 Attendant Console Monitoring an ExtensionSpeed Dialing an Extension Transferring a CallRegulatory Compliance and Safety Information Warranty End User License Agreement Eula Support ContactsWhere to Go From Here Product ResourcesRelated Documentation Document Title Description Intended Audience