Cisco Systems SPA92X Putting a Call on Hold, Resuming a Call, Ending a Call, Transferring Calls

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Using Basic Phone Functions

3

 

Putting a Call on Hold

 

 

 

 

 

Putting a Call on Hold

To put a call on hold, press the Hold button. A series of beeps indicates the call is on hold.

Resuming a Call

To resume the call, press the flashing red line button for the call. If you have multiple calls, all calls are put on hold except the active call.

Ending a Call

To end a call:

•

•

If you are using the handset, hang up.

If you are using the speakerphone, press the Speaker button.

•If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless).

Transferring Calls

You can perform two types of transfers:

•Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.

•Blind—You transfer the call without speaking to the other party to which you are transferring the call.

Cisco Small Business IP Phone SPA9XX User Guide

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Contents User Guide Installing Your Phone Contents Getting StartedUsing Basic Phone Functions Contents Using the Call History Lists Using Advanced Phone FeaturesUsing the Web Interface Appendix B Where to Go From Here Using the SPA932 Attendant ConsoleAppendix a Additional Information Overview of the Cisco SPA9000 Voice System IP Phones Getting StartedGetting Started SPA922 IP Phone SPA921/922 IP PhoneSPA941/942 IP Phone SPA962 IP Phone SPA932 Attendant Console Caring for Your PhoneInstalling Your Phone Before You Begin Connecting the HandsetCisco SPA IP Phone Connections Optional Mounting the Phone to the Wall Optional Attaching the Desk StandMB100 Wall Mount Kit Installing Your Phone Installing Your Phone Connecting Your Phone’s Power Connecting the Phone to the Wireless Network Connecting Your Phone to the Computer NetworkVerifying Phone Startup Download the Firmware Get Your Phone’s IP Address Upgrading Your Phone’s FirmwareInstall the Firmware Connecting a Single SPA932 Connecting the SPA932 Attendant Console to the SPA962Installing Your Phone Installing Your Phone Connecting an Additional SPA932 Installing Your Phone Installing Your Phone Using Basic Phone Functions SPA IP Phone Components Understanding Your Phone’s Lines and ButtonsIP Phone Components Softkey Buttons Volume buttonViewing and Returning Missed Using the Phone Directories Redialing, Entering Numbers and Text in Fields Using the Keypad and Buttons with MenusUsing Keypad Shortcuts Using the Navigation ButtonUsing the Speakerphone Using Phone Hardware and AccessoriesUsing Headsets Select Preferences Choose Send Audio to Speaker Edit Sending Audio to the Phone SpeakerChoosing Your Preferred Audio Device Adjusting Call Volume and MutingAdjusting Call Volume Using MutePlacing or Answering a Call Using Dial AssistanceTransferring Calls Putting a Call on HoldResuming a Call Ending a CallPerforming an Unattended Blind Transfer Performing an Attended TransferViewing and Returning Missed Calls RedialingSelect Call History Select Missed Calls Forwarding Calls Turning the Missed Calls Shortcut On and OffSelect Preferences Choose Miss Call Shortcut and press Edit Forwarding Calls to a Single Number Forwarding Calls When Your Phone is BusySelect Call Forward Forwarding Calls When You Don’t Answer the PhoneDelaying Call Forwarding When You Don’t Answer the Phone Stopping Call ForwardingChanging the Call Forwarding Delay Setting Do Not DisturbChoose Do Not Disturb Select Preferences Turning Call Waiting On and OffParking a Call Picking Up a CallSelect Call Park Status Placing a Three-Way Conference CallUsing Your Personal Directory Using the Phone DirectoriesSelect Corporate Directory Using the Corporate DirectoryViewing the Call History Lists Using the Call History ListsSelect Call History Deleting a Number from the Call History Lists Calling from the Call History ListsSaving a Call History List Number to Your Directory Accessing Voicemail Setting or Changing a Phone PasswordSelect Set Password Using Advanced Phone Features Select Preferences Choose Block Caller ID and press Edit Configuring Privacy and Security FeaturesBlocking Caller ID Blocking Anonymous CallsEnabling Dial Assistance Using Secure CallSelect Preferences Choose Dial Preferences and press Edit Creating Speed Dials Using Speed DialsSelect Speed Dial Select Preferences Choose Auto Answer Page and press Edit Using the Paging FeatureConfiguring Auto Answer Paging Another PhoneCustomizing Your LCD Screen Monitoring/Accessing Another Phone from Your PhoneChanging the LCD Screen Contrast Select Screen Saver Mode Setting the Backlight TimerConfiguring the Phone Screen Saver Select Preferences Choose Back Light Timer and press EditTurning on the Screen Saver Scroll to Screen Saver Mode and press ActivateScreen Saver Mode, choose Screen Saver Icon and press Edit Changing the LCD Background Picture Using Ring TonesChanging the Phone Menu Color Scheme Click Load Source File Changing Your Ring ToneCreating Your Own Ring Tones Select Ring ToneClick Load Configuring Date and Time Parameters on Your Phone Accessing Stock Quotes, Traffic, and News on Your PhoneSetting Your Phone’s Date and Time Choosing the Date Format for Your Phone Choosing the Time Format for Your Phone 12 or 24 HourCode Definition Using Star CodesAn extension.** See Using the Paging Feature, Reboot See Rebooting Your Phone, Advanced Procedures for Technical Support PersonnelRebooting Your Phone Using the Web Interface Logging in to the Web Interface Configuring Call Waiting Configuring Call ForwardingBlocking Caller ID Using Your Personal DirectoryBlocking Anonymous Calls =Marketingp=5045551212 Viewing Call History ListsClick Submit All Changes Accepting Text MessagesChanging the LCD Contrast Adjusting Audio VolumeChanging the Phone Menu Color Scheme Configuring the Phone Screen SaverMonitoring an Extension Using the SPA932 Attendant ConsoleTransferring a Call Speed Dialing an ExtensionWarranty End User License Agreement Eula Support Contacts Regulatory Compliance and Safety InformationProduct Resources Where to Go From HereDocument Title Description Intended Audience Related Documentation

SPA962, SPA94X, SPA92X specifications

Cisco Systems has long been recognized as a leader in networking and communication technologies, and its SPA series of IP phones—specifically the SPA92X, SPA94X, and SPA962—demonstrates this commitment to quality and innovation. These devices are engineered to enhance productivity and collaboration within a business environment, featuring a combination of advanced technologies and user-friendly characteristics.

The SPA92X series targets small to medium-sized businesses and offers a range of features that facilitate seamless communication. This series includes models that support a two-line configuration, providing users with flexibility and efficiency. The phones feature high-definition voice quality, ensuring crystal-clear audio during calls. The SPA92X is equipped with the latest Wideband audio technology, which improves call quality by creating a more natural sound. Additionally, the simple, intuitive interface allows users to navigate functions easily, minimizing training time and enhancing the user experience.

For businesses needing more advanced features, the SPA94X series provides enhanced functionality with up to four lines. The SPA94X models are ideal for office settings where multitasking is essential. Users can manage multiple calls effectively, thanks to features such as call waiting, call forwarding, and three-way conferencing. The device also supports Bluetooth connectivity, allowing users to connect headsets for hands-free operation, enhancing mobility and convenience during calls.

The SPA962 is the flagship model of this series, known for its larger color display and rich visual interface. It provides a robust feature set, including support for up to six VoIP lines, a built-in speakerphone, and a large directory for contacts. The SPA962 is designed to cater to high-demand users, such as executives or team leaders, who require advanced call handling and management functionalities.

All models in the SPA series leverage Cisco's industry-leading security protocols, ensuring that communications are protected from interception and unauthorized access. The use of standard-based protocols allows for easy integration with most IP telephony systems, making deployment straightforward.

In conclusion, Cisco's SPA92X, SPA94X, and SPA962 IP phones embody the company's dedication to delivering high-performance communication solutions for businesses of all sizes. Their feature-rich designs, superior audio quality, and robust security make them invaluable tools for enhancing productivity and connectivity in today's fast-paced work environments.
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