Cisco Systems SPA92X, SPA962, SPA94X manual Advanced Procedures for Technical Support Personnel

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Custom Reset: Resets your phone to the latest customization profiles.

Using Advanced Phone Features

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Advanced Procedures for Technical Support Personnel

 

 

 

 

 

Advanced Procedures for Technical Support Personnel

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CAUTION These menus are used to configure and troubleshoot your phone and the phone network. You should not change these settings or perform these actions unless directed to do so by your Administrator.

To access advanced menus:

STEP 1 Press the Setup button.

STEP 2 Choose from the following options:

•Network: This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can seriously alter your phone’s functions.

•Product Info: This setting displays the product name, serial number, software version, hardware version, MAC address and Client Certificate.

•Status: This setting displays the status of the phone, extension and line buttons.

•

•

•

Reboot: See Rebooting Your Phone, page 73.

Restart: Restarts your phone.

Factory Reset: Resets your phone to the factory default settings.

IMPORTANT: If you choose factory reset, you ! will return the phone to the original factory

settings and will erase ALL current settings, including the directory and call logs. It is also possible that your phone extension will change.

•

• Language: Changes the language on your phone (subject to availability and configuration by your system administrator).

Cisco Small Business IP Phone SPA9XX User Guide

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Contents User Guide Installing Your Phone Contents Getting StartedUsing Basic Phone Functions Contents Using the Call History Lists Using Advanced Phone FeaturesUsing the Web Interface Appendix B Where to Go From Here Using the SPA932 Attendant ConsoleAppendix a Additional Information Overview of the Cisco SPA9000 Voice System IP Phones Getting StartedGetting Started SPA922 IP Phone SPA921/922 IP PhoneSPA941/942 IP Phone SPA962 IP Phone SPA932 Attendant Console Caring for Your PhoneInstalling Your Phone Before You Begin Connecting the HandsetCisco SPA IP Phone Connections Optional Mounting the Phone to the Wall Optional Attaching the Desk StandMB100 Wall Mount Kit Installing Your Phone Installing Your Phone Connecting Your Phone’s Power Connecting the Phone to the Wireless Network Connecting Your Phone to the Computer NetworkVerifying Phone Startup Download the Firmware Get Your Phone’s IP Address Upgrading Your Phone’s FirmwareInstall the Firmware Connecting a Single SPA932 Connecting the SPA932 Attendant Console to the SPA962Installing Your Phone Installing Your Phone Connecting an Additional SPA932 Installing Your Phone Installing Your Phone Using Basic Phone Functions SPA IP Phone Components Understanding Your Phone’s Lines and ButtonsIP Phone Components Softkey Buttons Volume buttonViewing and Returning Missed Using the Phone Directories Redialing, Using Keypad Shortcuts Using the Keypad and Buttons with MenusUsing the Navigation Button Entering Numbers and Text in FieldsUsing the Speakerphone Using Phone Hardware and AccessoriesUsing Headsets Select Preferences Choose Send Audio to Speaker Edit Sending Audio to the Phone SpeakerAdjusting Call Volume Adjusting Call Volume and MutingUsing Mute Choosing Your Preferred Audio DevicePlacing or Answering a Call Using Dial AssistanceResuming a Call Putting a Call on HoldEnding a Call Transferring CallsPerforming an Unattended Blind Transfer Performing an Attended TransferViewing and Returning Missed Calls RedialingSelect Call History Select Missed Calls Forwarding Calls Turning the Missed Calls Shortcut On and OffSelect Preferences Choose Miss Call Shortcut and press Edit Forwarding Calls to a Single Number Forwarding Calls When Your Phone is BusyDelaying Call Forwarding When You Don’t Answer the Phone Forwarding Calls When You Don’t Answer the PhoneStopping Call Forwarding Select Call ForwardChanging the Call Forwarding Delay Setting Do Not DisturbChoose Do Not Disturb Select Preferences Turning Call Waiting On and OffParking a Call Picking Up a CallSelect Call Park Status Placing a Three-Way Conference CallUsing Your Personal Directory Using the Phone DirectoriesSelect Corporate Directory Using the Corporate DirectoryViewing the Call History Lists Using the Call History ListsSelect Call History Deleting a Number from the Call History Lists Calling from the Call History ListsSaving a Call History List Number to Your Directory Accessing Voicemail Setting or Changing a Phone PasswordSelect Set Password Using Advanced Phone Features Blocking Caller ID Configuring Privacy and Security FeaturesBlocking Anonymous Calls Select Preferences Choose Block Caller ID and press EditEnabling Dial Assistance Using Secure CallSelect Preferences Choose Dial Preferences and press Edit Creating Speed Dials Using Speed DialsSelect Speed Dial Configuring Auto Answer Using the Paging FeaturePaging Another Phone Select Preferences Choose Auto Answer Page and press EditCustomizing Your LCD Screen Monitoring/Accessing Another Phone from Your PhoneChanging the LCD Screen Contrast Configuring the Phone Screen Saver Setting the Backlight TimerSelect Preferences Choose Back Light Timer and press Edit Select Screen Saver ModeTurning on the Screen Saver Scroll to Screen Saver Mode and press ActivateScreen Saver Mode, choose Screen Saver Icon and press Edit Changing the LCD Background Picture Using Ring TonesChanging the Phone Menu Color Scheme Creating Your Own Ring Tones Changing Your Ring ToneSelect Ring Tone Click Load Source FileClick Load Configuring Date and Time Parameters on Your Phone Accessing Stock Quotes, Traffic, and News on Your PhoneSetting Your Phone’s Date and Time Choosing the Date Format for Your Phone Choosing the Time Format for Your Phone 12 or 24 HourCode Definition Using Star CodesAn extension.** See Using the Paging Feature, Reboot See Rebooting Your Phone, Advanced Procedures for Technical Support PersonnelRebooting Your Phone Using the Web Interface Logging in to the Web Interface Configuring Call Waiting Configuring Call ForwardingBlocking Caller ID Using Your Personal DirectoryBlocking Anonymous Calls =Marketingp=5045551212 Viewing Call History ListsClick Submit All Changes Accepting Text MessagesChanging the LCD Contrast Adjusting Audio VolumeChanging the Phone Menu Color Scheme Configuring the Phone Screen SaverMonitoring an Extension Using the SPA932 Attendant ConsoleTransferring a Call Speed Dialing an ExtensionWarranty End User License Agreement Eula Support Contacts Regulatory Compliance and Safety InformationProduct Resources Where to Go From HereDocument Title Description Intended Audience Related Documentation

SPA962, SPA94X, SPA92X specifications

Cisco Systems has long been recognized as a leader in networking and communication technologies, and its SPA series of IP phones—specifically the SPA92X, SPA94X, and SPA962—demonstrates this commitment to quality and innovation. These devices are engineered to enhance productivity and collaboration within a business environment, featuring a combination of advanced technologies and user-friendly characteristics.

The SPA92X series targets small to medium-sized businesses and offers a range of features that facilitate seamless communication. This series includes models that support a two-line configuration, providing users with flexibility and efficiency. The phones feature high-definition voice quality, ensuring crystal-clear audio during calls. The SPA92X is equipped with the latest Wideband audio technology, which improves call quality by creating a more natural sound. Additionally, the simple, intuitive interface allows users to navigate functions easily, minimizing training time and enhancing the user experience.

For businesses needing more advanced features, the SPA94X series provides enhanced functionality with up to four lines. The SPA94X models are ideal for office settings where multitasking is essential. Users can manage multiple calls effectively, thanks to features such as call waiting, call forwarding, and three-way conferencing. The device also supports Bluetooth connectivity, allowing users to connect headsets for hands-free operation, enhancing mobility and convenience during calls.

The SPA962 is the flagship model of this series, known for its larger color display and rich visual interface. It provides a robust feature set, including support for up to six VoIP lines, a built-in speakerphone, and a large directory for contacts. The SPA962 is designed to cater to high-demand users, such as executives or team leaders, who require advanced call handling and management functionalities.

All models in the SPA series leverage Cisco's industry-leading security protocols, ensuring that communications are protected from interception and unauthorized access. The use of standard-based protocols allows for easy integration with most IP telephony systems, making deployment straightforward.

In conclusion, Cisco's SPA92X, SPA94X, and SPA962 IP phones embody the company's dedication to delivering high-performance communication solutions for businesses of all sizes. Their feature-rich designs, superior audio quality, and robust security make them invaluable tools for enhancing productivity and connectivity in today's fast-paced work environments.
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