Cisco Systems SPA303, SPA301 manual On the Cisco SPA501G Press, IVR Options Number

Page 79

Using Advanced Phone Features

3

 

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

 

 

 

 

 

Enter:

To do this:

Notes

 

 

 

*98

Perform a blind transfer.

You will be prompted on the screen (or with

 

 

a tone on Cisco SPA301 and Cisco

 

 

SPA501G). Enter an extension or a phone

 

 

number. For an outbound call, include the

 

 

dialing prefix required to get an outside line,

 

 

as well as any long-distance prefix required

 

 

for your phone service. (No dialing prefix is

 

 

required on a shared line.) This feature is

 

 

active until you disable it.

 

 

 

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

 

Cisco SPA301 and Cisco SPA501G provide an interactive voice response menu.

 

You can enter options and receive information about the phone and its operation.

 

To access the IVR:

 

 

 

 

STEP 1

On the Cisco SPA301: Lift the handset and enter ****.

 

On the Cisco SPA501G: Press .

STEP 2

Press 9 for Help, or enter an IVR option as listed in IVR Options below this

 

procedure.

 

STEP 3

After entering an option, press # .

STEP 4

Follow the instructions from the IVR to enter any other required information.

 

 

 

 

 

IVR Options

 

 

 

 

 

Number

 

Option

 

 

 

 

 

100

 

Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled.

 

 

 

 

 

110

 

Recites the IP address of the phone.

 

 

 

 

 

120

 

Recites the netmask of the phone.

 

 

 

 

 

130

 

Recites the gateway address.

 

 

 

 

 

140

 

Recites the MAC (hardware) address of the phone.

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Contents User Guide Cisco Systems, Inc. All rights reserv 78-19372-01C0 Getting Started Using Basic Phone FunctionsSPA501G Using Advanced Phone FeaturesAppendix a Using an Analog Phone with the Cisco UC320W ContentsAppendix B Where to Go From Here Getting Started Appendix A, Using an Analog Phone with the Cisco UC320WGetting Started Overview of the Cisco Small Business IP PhonesModel Comparison Phone FeaturesPhone Components of Cisco SPA301 Phone Feature DescriptionTo place the first call on hold and answer Getting Started Calls, Using Personal Speed Dials,More information, see Using Softkeys to Handle See Using Your Line Buttons,Cisco SPA501G, Voice Response Menu on Cisco SPA301Cisco SPA500S Attendant Console Task Instructions Connecting Wired and Wireless Headsets OptionalDevices in the Bluetooth Configuration Select User Preferences Select Bluetooth ConfigurationBluetooth Profiles list See Ignore Using Softkeys to Handle CallsSoftkey Function Transfer or XferEditDial ConflxOr Conf Line Dir or DirectoryDial . Also see Grpick or Grpickup Extensions Using Your Line ButtonsShared Lines Status Indicators Using the Feature ButtonsGetting Started Entering and Editing Characters Editing a phone number Alphanumeric modeInput Num numeric Entering lettersBy entering a number on Using the Setup MenuSelecting a menu option By scrollingUsing Basic Phone Functions Your preferred audio device in this table Using Basic Phone FunctionsChoosing an Audio Device Choosing your preferred audio device in this tableEnabled Mobile Phone, Cisco SPA 525G2 With Your BluetoothSelect Preferences Adjusting Volume and Muting Placing, Answering, and Managing Calls Placing a call Placing a CallDial from a personal extension if allowed Redialing a number Task InstructionsNumber, see Forwarding All Calls, Answering, Diverting, and Ending CallsManaging Multiple Calls Use the handset Lift it off hook Using a Hot PhoneUsing a Paired Phone Directories, Using the Intercom and Paging FeaturesSelect Auto Answer Select PreferencesSelect User Preferences Select Call PreferencesTransferring a call Without announcing it Transferring CallsTransferring a call after Announcing it Line Monitor button Using an Auto Dial SpeedTransferring a call by Dial, Phone Monitor, orSee Editing an entry before dialing Viewing and Returning Missed CallsSelect Miss Call Shortcut Enabling or disabling Missed Call notification SoftkeysCalls to another number All by using the softkeyForwarding All Calls Forwarding all incomingSetting Do Not Disturb Waiting Select User Preferences Enabling or Disabling Call WaitingEnabling or disabling Call Waiting Select PreferencesPicking Up a Call for Another Extension Parking a Call Slot button Call by using a call ParkSelect Call Park Status Parking and unparking aCreating a Three-Way Conference Call Cisco SPA525G/G2 Using the Phone DirectoriesSee Entering and Editing Characters, Using Your Contact List Personal Address BookCharacters, Adding or editing aCopy a contact record to Create a new entry Using the Corporate Directories Using the Call History ListsPersonal Address Book, Editing Characters,Setting or Changing a Phone Password Logging on to your phone Scroll to Device Administration and pressSetting Up Your Voicemail Box Using the Voicemail SystemYour Voicemail Box, Task Instructions Accessing VoicemailOption Description Accessing your voicemail from an external numberVoicemail Options Options to play messagesPress Options to manage your messagesOptions to manage your greetings and password Using Advanced Phone Features Blocking or allowing Caller ID by using Setup menu Configuring Privacy FeaturesUsing Advanced Phone Features Also see Using Star Codes on Cisco IP Phones,Scroll to Block Anonym Call Blocking or allowing Anonymous calls by using Setup menuScroll to Dial Assistance Enabling and Using Dial AssistanceUsing dial assistance Enabling or disabling dial AssistanceCreating and Using Personal Speed Dials Creating a numeric Using a numeric speedDial by using the keypad Dial by using the SetupSelect LCD Contrast Adjusting Your Display ScreenAdjusting the contrast Adjust the brightnessSelect Screen Preferences Adjusting the backlight TimerConfiguring the Phone Screen Saver Trigger Interval sec Setting the timer forScreen saver if enabled Select User Preferences Scroll to Screen Saver SettingsSaver display if enabled Select Screen Saver Mode Adjusting the screenBackground Picture Displays a message Picture Rotation and Digital Frame Saver display if enabled Select User PreferencesEnabled Black Background , Gray Background , orSelect Ring Tone Customizing the Ring Tones for Your ExtensionsContact List Personal Address Book, Changing a ring toneEntering a star code manually Using Star Codes on Cisco IP PhonesEnter To do this Pick up a ringing call from Call waiting is disabled for IVR Options Number On the Cisco SPA501G PressNumber Option Scroll to Network Configuration and press SelectUsing Advanced Phone Features Scroll to Bluetooth Configuration and press Select Enabling BluetoothWireless Headsets Optional section on Initiating Pairing from the Cisco SPA 525G2136 Select Personal Address Book Making a Mobile Phone Call Using Your Cisco SPA 525G2 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 Charging Your Mobile Phone Using Your Cisco SPA 525G2 Not available on Cisco SPA301 and Cisco SPA501G Changing the System Time SettingsCisco SPA303 and Cisco Select Date/Time Cisco SPA525 and CiscoMove the cursor to Set Current Time Manually Holding and resuming a Basic Calling Functions on Analog PhonesCall Using an Analog Phone with the Cisco UC320W Using Star Codes for Special Features on Analog PhonesUsing an Analog Phone with the Cisco UC320W Using an Analog Phone with the Cisco UC320W Product Documentation SupportCisco Small Business

SPA303, SPA301 specifications

Cisco Systems is renowned for its communication solutions, and the Cisco SPA301 and SPA303 IP Phones are excellent examples of their commitment to providing robust and reliable telephony features. These devices are designed for small to medium-sized businesses, offering essential functionalities alongside advanced technologies that enhance productivity and communication.

The Cisco SPA301 IP Phone is a single-line VoIP phone that serves as an economical choice for businesses looking to implement a straightforward communication solution. It features high-definition voice quality for clear conversations and supports the Session Initiation Protocol (SIP), which allows interoperability with a variety of VoIP service providers. The SPA301 is equipped with a user-friendly interface, featuring an intuitive LCD display that facilitates navigation through its features. Additionally, it has the capability of assigning up to two SIP accounts, enabling users to manage calls from multiple lines simultaneously.

On the other hand, the Cisco SPA303 is a more advanced model that offers support for up to three lines. This makes it suitable for users who require more flexibility and functionality in their communication needs. The SPA303 also boasts a higher-definition audio experience, thanks to its wideband audio support. One of the significant features of the SPA303 is its two-port Ethernet switch, allowing additional devices to connect seamlessly without needing a separate network switch.

Both phones support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power adapters. The devices also provide multiple call handling features, including call waiting, call transfer, and three-way calling, which enhance collaboration among teams. Notably, they come with integrated security protocols, ensuring calls are kept private and secure.

In addition to their basic features, the Cisco SPA301 and SPA303 benefit from the extensibility of the Cisco Smart Call Home Technology. This technology offers enhanced diagnostics and proactive notifications, enabling IT administrators to maintain higher service levels. With their stylish design, advanced features, and comprehensive scalability, the Cisco SPA301 and SPA303 phones are excellent investments that align with modern business communication strategies. Whether for a single user or a multi-line environment, these phones deliver quality and functionality that meet diverse communication needs.
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