Cisco Systems OL-4660-01 manual Cisco Call Back

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C H A P T E R 4

Cisco Call Back

The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called party line becomes available. To receive call back notification, a user presses the CallBack softkey while receiving a busy or ringback tone. You can activate call back notification on a line on a

Cisco IP Phone within the same Cisco CallManager cluster as your phone. You cannot activate call back notification if the called party has forwarded all calls to another extension.

This chapter provides the following information about Cisco Call Back:

•Introducing Cisco Call Back, page 4-2

•System Requirements for Cisco Call Back, page 4-8

•Interactions and Restrictions, page 4-9

•Installing and Activating Cisco Extended Functions for the Cisco Call Back Feature, page 4-10

•Configuring Cisco Call Back Feature, page 4-11

•Providing Information to Users for Cisco Call Back Feature, page 4-16

•Troubleshooting Cisco Call Back Feature, page 4-16

•Where to Find More Information, page 4-16

 

 

Cisco CallManager Features and Services Guide

 

 

 

 

 

 

OL-4660-01

 

 

4-1

 

 

 

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Contents Cisco Call Back Overview of Cisco Call Back Architecture Introducing Cisco Call BackCisco CallManager Database Interface DBL Library Cisco CTIManager Interface QBEHelperScreen Saver and Call Back Dictionary Call Back HandlerRedundancy Manager DB Change NotifierSDI Trace and Alarm Cisco Extended Functions Service DependencyMultiple Cisco Extended Functions Applications in a Cluster Cisco Call Back-Normal Operation How to Use Cisco Call BackCisco Call Back-Abnormal Operation System Requirements for Cisco Call Back Interactions and Restrictions OFF Configuration Checklist for Cisco Call Back Configuring Cisco Call Back FeatureCreating a Softkey Template with the CallBack Softkey Configuration Steps Related Procedures and TopicsConfiguring CallBack Softkey Template in Device Pool Adding CallBack Softkey Template in Phone Configuration Cisco Call Back Configuring Cisco Call Back Feature Troubleshooting Cisco Call Back Feature Providing Information to Users for Cisco Call Back FeatureWhere to Find More Information Cisco IP Phone Administration Guide for Cisco CallManager OL-4660-01
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