Cisco Systems OL-4660-01 manual Cisco Extended Functions Service Dependency, SDI Trace and Alarm

Page 5

Chapter 4 Cisco Call Back

Introducing Cisco Call Back

SDI Trace and Alarm

The Cisco Extended Functions service uses the SDI Trace and Alarm libraries. The libraries generate trace and alarms to the Event Viewer. The alarm library publishes information to the Cisco RIS Data Collector service about the CEF service. For more information about trace and alarms, refer to the

Cisco CallManager Serviceability Administration Guide.

Cisco Extended Functions Service Dependency

Cisco Call Back uses the Cisco Extended Functions service, which depends on the following services (see Figure 4-2):

•Cisco CallManager—Ensure a minimum of one Cisco CallManager service is running in the cluster, but the service need not be on the same server as CEF.

•Cisco CTIManager—Ensure a minimum of one Cisco CTIManager service is running in the cluster, but the service need not be on the same server as CEF.

•Cisco Database Layer Monitor—Ensure one Cisco Database Layer Monitor service is running on the same server as CEF.

•Cisco RIS Data Collector—Ensure one Cisco RIS Data Collector service is running on the same server as CEF.

Tip Install all the services on one server for one-server Cisco CallManager systems.

 

 

Cisco CallManager Features and Services Guide

 

 

 

 

 

 

OL-4660-01

 

 

4-5

 

 

 

Page 4 Page 6
Image 5
Page 4 Page 6
Contents Cisco Call Back Overview of Cisco Call Back Architecture Introducing Cisco Call BackCisco CallManager Database Interface DBL Library Cisco CTIManager Interface QBEHelperScreen Saver and Call Back Dictionary Call Back HandlerRedundancy Manager DB Change NotifierSDI Trace and Alarm Cisco Extended Functions Service DependencyMultiple Cisco Extended Functions Applications in a Cluster Cisco Call Back-Abnormal Operation How to Use Cisco Call BackCisco Call Back-Normal Operation System Requirements for Cisco Call Back Interactions and Restrictions OFF Configuration Checklist for Cisco Call Back Configuring Cisco Call Back FeatureCreating a Softkey Template with the CallBack Softkey Configuration Steps Related Procedures and TopicsConfiguring CallBack Softkey Template in Device Pool Adding CallBack Softkey Template in Phone Configuration Cisco Call Back Configuring Cisco Call Back Feature Where to Find More Information Providing Information to Users for Cisco Call Back FeatureTroubleshooting Cisco Call Back Feature Cisco IP Phone Administration Guide for Cisco CallManager OL-4660-01
Top Page Image Contents