Cisco Systems OL-4660-01 manual Configuring Cisco Call Back Feature

Chapter 4 Cisco Call Back

Configuring Cisco Call Back Feature

Configuring Cisco Call Back Feature

For successful configuration of the Cisco Call Back feature, review the steps in the configuration checklist, perform the configuration requirements, and activate the Cisco Extended Functions service. The following sections provide configuration information:

•Configuration Checklist for Cisco Call Back, page 4-11

•Creating a Softkey Template with the CallBack Softkey, page 4-12

•Configuring CallBack Softkey Template in Device Pool, page 4-13

•Adding CallBack Softkey Template in Phone Configuration, page 4-14

•Setting the Cisco Extended Functions Service Parameters, page 4-14

Configuration Checklist for Cisco Call Back

Table 4-2shows the logical steps for configuring the Cisco Call Back feature in Cisco CallManager.

Table 4-2 Cisco Call Back Configuration Checklist

Configuration Steps		Related Procedures and Topics
Step 1	Create a copy of the Standard User softkey	Creating a Softkey Template with the
	template and add the CallBack softkey:	CallBack Softkey, page 4-12
	• On Hook call state
	• Ring Out call state
Step 2	Add the new softkey template to the device	Configuring CallBack Softkey Template in
	pool.	Device Pool, page 4-13
Step 3	Add the new softkey template to the user	Adding CallBack Softkey Template in
	phones by using the Phone Configuration	Phone Configuration, page 4-14
	window.
Step 4	Use defaults for Cisco Extended Functions	Setting the Cisco Extended Functions
	service parameters.	Service Parameters, page 4-14

	Cisco CallManager Features and Services Guide
OL-4660-01		4-11