Cisco Systems OL-4660-01 manual Adding CallBack Softkey Template in Phone Configuration

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Chapter 4 Cisco Call Back

Configuring Cisco Call Back Feature

Step 3 In the Softkey Template field, choose the softkey template that contains the CallBack softkey from the drop-down list box. (If you have not created this template, see the “Creating a Softkey Template with the CallBack Softkey” section on page 4-12.)

Step 4 Click the Update button.

Adding CallBack Softkey Template in Phone Configuration

Perform the following procedure to add the Call Back softkey template to each user phone.

Procedure

Step 1 From Cisco CallManager Administration, choose Device > Phone.

The Find and List Phones window displays.

Step 2 Find the phone to which you want to add the softkey template. See Finding a Phone in the Cisco CallManager Administration Guide.

Step 3 In the Softkey Template field, choose the softkey template that contains the CallBack softkey from the drop-down list box. (If you have not created this template, see the “Creating a Softkey Template with the CallBack Softkey” section on page 4-12.)

Step 4 Click the Update button.

Setting the Cisco Extended Functions Service Parameters

Set the Cisco Extended Functions service parameters by using Cisco CallManager Administration to access the service parameters (Service > Service Parameters). Choose the server where the Cisco Call Back application resides and then choose the Cisco Extended Functions service.

	Cisco CallManager Features and Services Guide
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Contents Cisco Call Back Introducing Cisco Call Back Overview of Cisco Call Back ArchitectureCisco CTIManager Interface QBEHelper Cisco CallManager Database Interface DBL LibraryRedundancy Manager Call Back HandlerScreen Saver and Call Back Dictionary DB Change NotifierCisco Extended Functions Service Dependency SDI Trace and AlarmMultiple Cisco Extended Functions Applications in a Cluster Cisco Call Back-Abnormal Operation How to Use Cisco Call BackCisco Call Back-Normal Operation System Requirements for Cisco Call Back Interactions and Restrictions OFF Configuring Cisco Call Back Feature Configuration Checklist for Cisco Call BackConfiguration Steps Related Procedures and Topics Creating a Softkey Template with the CallBack SoftkeyConfiguring CallBack Softkey Template in Device Pool Adding CallBack Softkey Template in Phone Configuration Cisco Call Back Configuring Cisco Call Back Feature Where to Find More Information Providing Information to Users for Cisco Call Back FeatureTroubleshooting Cisco Call Back Feature Cisco IP Phone Administration Guide for Cisco CallManager OL-4660-01