Cisco Systems OL-4660-01 manual Cisco CTIManager Interface QBEHelper

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Chapter 4 Cisco Call Back

Introducing Cisco Call Back

Figure 4-1 Cisco Call Back Using the Cisco Extended Functions Service Architecture

Skinny

NT Service Cisco Extended Functions

 

 

 

 

 

Redundancy manager

 

 

 

Cisco

DB Change Notification handler

 

M CallManager

 

 

 

 

Screen Saver

 

 

 

 

Call Back Handler

 

 

 

 

 

 

 

 

 

 

 

 

 

 

XSI over

 

 

Call Back

 

skinny

 

 

Dictionary

 

 

 

 

 

 

 

 

 

QBE

 

 

 

 

 

 

 

 

QBEHelper

DBL Library SDI Trace

Alarm

 

 

Cisco

 

 

 

 

 

CTIManager

 

 

 

 

 

 

 

DB (SQL & Directory)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Cisco CTIManager Interface (QBEHelper)

The QBEHelper library provides the interface that allows the CEF service to communicate with a configured Cisco CTIManager.

Cisco CallManager Database Interface (DBL Library)

The DBL library provides the interface that allows the CEF service to perform queries on various devices that are configured and registered in the

Cisco CallManager database.

 

 

Cisco CallManager Features and Services Guide

 

 

 

 

 

 

OL-4660-01

 

 

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Contents Cisco Call Back Overview of Cisco Call Back Architecture Introducing Cisco Call BackCisco CallManager Database Interface DBL Library Cisco CTIManager Interface QBEHelperDB Change Notifier Call Back HandlerScreen Saver and Call Back Dictionary Redundancy ManagerSDI Trace and Alarm Cisco Extended Functions Service DependencyMultiple Cisco Extended Functions Applications in a Cluster How to Use Cisco Call Back Cisco Call Back-Normal OperationCisco Call Back-Abnormal Operation System Requirements for Cisco Call Back Interactions and Restrictions OFF Configuration Checklist for Cisco Call Back Configuring Cisco Call Back FeatureCreating a Softkey Template with the CallBack Softkey Configuration Steps Related Procedures and TopicsConfiguring CallBack Softkey Template in Device Pool Adding CallBack Softkey Template in Phone Configuration Cisco Call Back Configuring Cisco Call Back Feature Providing Information to Users for Cisco Call Back Feature Troubleshooting Cisco Call Back FeatureWhere to Find More Information Cisco IP Phone Administration Guide for Cisco CallManager OL-4660-01