AT&T TL9228, TL9278 user manual Troubleshooting

Appendix I

Troubleshooting

•If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).

The charge light is off.

•Make sure the power and line cords are plugged in correctly and securely.

•Unplug the unit’s electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Clean the cordless handset and telephone base charging contacts each month using a pencil eraser or cloth.

My caller ID	•	Caller ID is a subscription service. You must subscribe to
isn’t working.		this service from your local telephone company for this
		feature to work on your phone.
	•	Your caller must be calling from an area that supports
		caller ID.
	•	Both you and your caller’s telephone companies must use
		caller ID compatible equipment.
	•	If you subscribe to high-speed Internet service (Digital
		Subscriber Line - DSL) through your telephone lines, you
		must install a DSL filter between the telephone base and
		the telephone wall jack (page 6). The filter will prevent
		noise and caller ID problems caused by DSL interference.
		Please contact your DSL service provider for more
		information about DSL filters.
System does	•	Make sure you subscribe to caller ID with call waiting
not receive		features provided by your local telephone company. Caller
caller ID when		ID features will work only if both you and the caller are
on a call.		in areas offering caller ID service, and if both telephone
		companies use compatible equipment.

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