HP Comprehensive Troubleshooting for 402 G1 Desktop Network Issues

Table 7-11Solving Network Problems (continued)

Wake-on-LAN feature is not functioning.

Cause	Solution
S5 Wake on LAN is disabled (some models).	Enable the S5 Wake on LAN option in Computer Setup. Select
	Advanced > Device Options > S5 Wake on LAN.
Wake-on-LAN is not enabled.	To enable Wake-on-LAN in Windows 8:
	1.	From the Start screen, type c, and then select Control Panel
		from the list of applications.
	2.	Select Network and Sharing Center, and then click the
		Ethernet link next to the connection.
	3.	Click the Properties button.
	4.	Click the Configure button.
	5.	Click the Power Management tab, then enable the
		appropriate Wake-on LAN option.
Network driver does not detect network controller.
Cause	Solution
Network controller is disabled.	1.	Run Computer Setup and enable network controller.
	2.	Enable the network controller in the operating system using
		Device Manager.
		To access Device Manager in Windows 8, from the Start
		screen, type c, select Control Panel from the list of
		applications, and then select Device Manager.
Incorrect network driver.	Check the network controller documentation for the correct
	driver or obtain the latest driver from the manufacturer’s Web
	site.

Network status link light never flashes.

NOTE: The network status light is supposed to flash when there is network activity.

Cause	Solution
No active network is detected.	Check cabling and network equipment for proper connection.
Network controller is not set up properly.	Check for the device status within Windows, such as Device
	Manager for driver load and the Network Connections applet
	within Windows for link status.
	To access Device Manager in Windows 8, from the Start screen,
	type c, select Control Panel from the list of applications, and then
	select Device Manager.
Network controller is disabled.	1. Run Computer Setup and enable network controller.
	2. Enable the network controller in the operating system using
	Device Manager.

78 Chapter 7 Troubleshooting without diagnostics