HP 402 G1 manual

Maintenance & Service Guide

HP 402 G1 Small Form Factor Business PC

Contents

Page Page Safety warning notice Page Table of contents Page Page Page 1 Product features Standard configuration features Front panel components Rear panel components Serial number location 2 Activating and customizing the software Activating and customizing the software in Windows Activating the Windows operating system Downloading Windows 8 updates Customizing the monitor display 3 Illustrated parts catalog Major components Miscellaneous parts Mass storage devices SATA hard drives SATA hard drive cables SATA data cable SMART ATA drives Electrostatic discharge information Generating static Preventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work area Recommended materials and equipment Operating guidelines Routine care General cleaning safety precautions Cleaning the computer case Cleaning the keyboard Cleaning the display Service considerations Tools and software requirements Screws Cables and connectors Hard drives Lithium coin cell battery 5 Removal and replacement procedures Preparing to disassemble the computer Access panel Installing and removing drives Removing a slim optical disc drive Page Page Installing a slim optical disc drive Page Removing and replacing a 3.5-inchhard drive Page Page Page Front bezel Page Memory Page Expansion cards Page Fan Page RTC battery Fan sink Page Processor Page Power supply Page System board Page Page System board callouts Page 6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Using Computer Setup (F10) Utilities Computer Setup—File Computer Setup—Storage Computer Setup—Security Page Page Page Computer Setup—Power Computer Setup—Advanced Page Recovering the configuration settings 7 Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Solving general problems Page Page Page Solving power problems Solving hard drive problems Page Solving media card reader problems Solving display problems Page Page Page Solving audio problems Page Solving printer problems Solving keyboard and mouse problems Solving hardware installation problems Page Solving network problems Page Page Page Solving memory problems Solving processor problems Solving CD-ROMand DVD problems Page Solving USB flash drive problems Solving front panel component problems Solving internet access problems Solving software problems Contacting customer support 8 HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics – UEFI How to access and run HP PC Hardware Diagnostics - UEFI Page 9 Backup and Recovery Backup and recovery in Windows Backing up your information Performing a system recovery Using f11 recovery tools Using Windows 8 operating system media (purchased separately) 10 POST Error Messages POST Numeric Codes and Text Messages Page Page Page Page Page Interpreting POST diagnostic front panel LEDs Page Page 11 Password Security and Resetting CMOS Establishing a Setup or Power-onpassword Resetting the Setup and Power-onpassword Clearing and resetting the CMOS Page A Power Cord Set Requirements General requirements Japanese Power Cord Requirements Country-specificrequirements B Statement of Volatility Page C Specifications Specifications Index