Maintenance & Service Guide

HP 402 G1 Small Form Factor Business PC

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HP 402 G1 manual Maintenance & Service Guide

Contents

Maintenance & Service Guide Product notice Iii Safety warning notice Iv Safety warning notice Table of contents System board callouts Troubleshooting without diagnostics 103 100104 Vii 107 106110 Viii Standard configuration features Product featuresDrive configuration may vary by model Standard configuration features Rear panel components Product featuresSerial number location Activating and customizing the software Downloading Windows 8 updatesActivating and customizing the software in Windows Activating the Windows operating system Major components Illustrated parts catalogIllustrated parts catalog Front bezel Fan sink Power supply, 250 W Processors Item Component Access panelMiscellaneous parts Miscellaneous parts Hard drives Mass storage devicesTB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inch Optical drive Sata hard drives Serial ATA Hard Drive CharacteristicsSata hard drive cables Sata data cable Electrostatic discharge information Smart ATA drivesGenerating static Preventing electrostatic damage to equipment Grounding the work area Personal grounding methods and equipmentStatic Shielding Protection Levels Method Voltage Recommended materials and equipment Operating guidelines Cleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine care Cleaning the display Service considerationsCleaning the mouse Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Preparing to disassemble the computer Removal and replacement procedures Access panel Removing a slim optical disc drive Installing and removing drivesDescription Page Page Installing a slim optical disc drive Page Removing and replacing a 3.5-inch hard drive Remove the access panel see Access panel onPage Page Page To remove the front bezel Front bezelPage Memory Remove the access panel see Access panel on MemoryGB memory module PC3-12800 4GB memory module PC3-12800 Page Expansion cards Page Fan Page RTC battery RTC battery Fan sink Page Before removing the processor, follow these steps ProcessorPage Power supply Page To remove the system board System board System board Updating Smbios Information Setup Field Name Comment Label System ID Setup Sys Bd Label Component System board callouts RTC battery Front I/O USB connectorNetwork connector and USB VGA connector Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup F10 Utility Using Computer Setup F10 Utilities1Computer Setup F10 Utility 2Computer Setup-File Computer Setup-File 3Computer Setup-Storage Computer Setup-Storage 4Computer Setup-Security Computer Setup-Security Master Boot Record Network BootDevice Security USB Security System Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-Advanced VGA Configuration AMT Configuration PCI SERR# Generation. Default is enabledBus Options Device Options Recovering the configuration settings Safety and comfort Before you call for technical support Troubleshooting without diagnostics Helpful hints Solving general problems Solving general problems1Solving General Problems Computer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause Solution Under Windows System, click Run Solution Solving power problems Solving power problems2Solving Power Problems Power supply shuts down intermittently Cause Solution 3Solving Hard Drive Problems Solving hard drive problems Solving hard drive problems 4Solving Media Card Reader Problems Solving media card reader problemsCan not write to the media card Cause Computer’s software is used to safely eject the card Solving display problems Solving display problems5Solving Display Problems Blank screen no video Cause Solution Screen resolution Image is not centered Cause Solution Dim characters Cause Solution Select the monitor’s Auto-Adjustment option No Connection, Check Signal Cable displays on screen CauseOut of Range displays on screen Cause Monitor’s on-screen display menu Solving audio problems Solving audio problems6Solving Audio Problems There is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseSelect Device Manager Line-in jack is not functioning properly Cause Solving printer problems Solving printer problems7Solving Printer Problems 8Solving Keyboard Problems Solving keyboard and mouse problems 9Solving Mouse Problems Solving hardware installation problemsShut down the computer using the keyboard Components Computer will not start Cause Solution 10Solving Hardware Installation Problems Solving network problems Solving network problems11Solving Network Problems Power Savings Network status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Diagnostics reports a failure Cause Solution Correct operating modeSettings for the board Cable Correctly New network card will not boot Cause Solution Solving memory problems Solving memory problems12Solving Memory Problems 13Solving Processor Problems Solving processor problemsSome fans only operate when needed Make sure the processor heat sink is installed properly Solving CD-ROM and DVD problems Solving CD-ROM and DVD problems14Solving CD-ROM and DVD Problems Computer Setup utility Cannot eject compact disc tray-load unit Cause Movie will not play in the DVD drive Cause Solution Solving front panel component problems Solving USB flash drive problemsSolving USB flash drive problems 15Solving USB Flash Drive Problems Set to Enabled in Security USB Security Solving internet access problemsUnable to connect to the Internet Cause Solution Click Internet Options Solving software problems Solving software problems Contacting customer support Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Reseat power supply fan Flash Screen Image Corrupted Flash Screen image has errorsReconfigure card resources and/or run Computer Setup or Windows utilities Emulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx execution System Bios version Functionality contained in the system BiosGeneral error during MEBx execution System Bios and ME firmware 2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action White Power LED On Activity Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDs Recovery Mode section of the Desktop Red Power LED flashes sevenInstall a TXT capable processor Previously enabled on this Establishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Appendix B Statement of Volatility Statement of Volatility Enter the F10 setup utility Specifications SpecificationsAppendix C Specifications Index 103 Problems All-in One chassis Fan Password Fan sinkNetwork Setup password 103 Power Software Printer Problems Product ID location Removal and replacement