“Illegal Operation has Occurred” error message is displayed.

Cause

Solution

 

 

Software being used is not Microsoft-certified for your version of

Verify that the software is certified by Microsoft for your version

Windows.

of Windows (see program packaging for this information).

 

 

Configuration files are corrupt.

If possible, save all data, close all programs, and restart the

 

computer.

 

 

Contacting customer support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com.

NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.

88 Chapter 7 Troubleshooting without diagnostics