“Illegal Operation has Occurred” error message is displayed.
Cause | Solution |
|
|
Software being used is not | Verify that the software is certified by Microsoft for your version |
Windows. | of Windows (see program packaging for this information). |
|
|
Configuration files are corrupt. | If possible, save all data, close all programs, and restart the |
| computer. |
|
|
Contacting customer support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
88 Chapter 7 Troubleshooting without diagnostics