HP 402 G1 instruction

7.Open the latch on the side of the optical disc drive cage.

8.Push the optical disc drive out through the front of the cage.

18 Chapter 5 Removal and replacement procedures

Image 26

HP 402 G1 manual

Contents

Maintenance & Service Guide Product notice Safety warning notice Iii Iv Safety warning notice Table of contents Troubleshooting without diagnostics System board callouts 104 100103 Vii 110 106107 Viii Drive configuration may vary by model Product featuresStandard configuration features Standard configuration features Serial number location Product featuresRear panel components Activating and customizing the software in Windows Downloading Windows 8 updatesActivating and customizing the software Activating the Windows operating system Illustrated parts catalog Illustrated parts catalogMajor components Miscellaneous parts Item Component Access panelFront bezel Fan sink Power supply, 250 W Processors Miscellaneous parts TB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inch Mass storage devicesHard drives Optical drive Sata hard drive cables Serial ATA Hard Drive CharacteristicsSata hard drives Sata data cable Generating static Smart ATA drivesElectrostatic discharge information Preventing electrostatic damage to equipment Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Method Voltage Operating guidelines Recommended materials and equipment Cleaning the keyboard General cleaning safety precautionsCleaning the computer case Routine care Cleaning the mouse Service considerationsCleaning the display Tools and software requirements Hard drives Cables and connectorsLithium coin cell battery Removal and replacement procedures Preparing to disassemble the computer Access panel Description Installing and removing drivesRemoving a slim optical disc drive Page Page Installing a slim optical disc drive Page Remove the access panel see Access panel on Removing and replacing a 3.5-inch hard drivePage Page Page Front bezel To remove the front bezelPage GB memory module PC3-12800 4GB memory module PC3-12800 Remove the access panel see Access panel on MemoryMemory Page Expansion cards Page Fan Page RTC battery RTC battery Fan sink Page Processor Before removing the processor, follow these stepsPage Power supply Page System board To remove the system board Updating Smbios Information System board System ID Setup Setup Field Name Comment Label System board callouts Sys Bd Label Component Network connector and USB Front I/O USB connectorRTC battery VGA connector Computer Setup F10 Utility Computer Setup F10 Utilities 1Computer Setup F10 Utility Using Computer Setup F10 UtilitiesComputer Setup F10 Utility Computer Setup-File 2Computer Setup-File Computer Setup-Storage 3Computer Setup-Storage Computer Setup-Security 4Computer Setup-Security Device Security Network BootMaster Boot Record USB Security DriveLock Security System Security theseSystem Security Legacy Support to disabled Secure BootConfiguration Computer Setup-Power 5Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced users Bus Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Device Options Recovering the configuration settings Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints 1Solving General Problems Solving general problemsSolving general problems Computer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Cause SolutionThere is no sound or sound volume is too low Cause Solution Poor performance Cause Solution Under Windows System, click Run Solution 2Solving Power Problems Solving power problemsSolving power problems Power supply shuts down intermittently Cause Solution Solving hard drive problems 3Solving Hard Drive Problems Solving hard drive problems Can not write to the media card Cause Solving media card reader problems4Solving Media Card Reader Problems Computer’s software is used to safely eject the card 5Solving Display Problems Solving display problemsSolving display problems Blank screen no video Cause Solution Screen resolution Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Monitor’s on-screen display menu 6Solving Audio Problems Solving audio problemsSolving audio problems Select Device Manager Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Line-in jack is not functioning properly Cause 7Solving Printer Problems Solving printer problemsSolving printer problems Solving keyboard and mouse problems 8Solving Keyboard Problems Shut down the computer using the keyboard Solving hardware installation problems9Solving Mouse Problems Components 10Solving Hardware Installation Problems Computer will not start Cause Solution 11Solving Network Problems Solving network problemsSolving network problems Power Savings Advanced Device Options S5 Wake on LAN Wake-on-LAN feature is not functioning Cause SolutionNetwork status link light never flashes Cause Solution Settings for the board Correct operating modeDiagnostics reports a failure Cause Solution Cable Correctly New network card will not boot Cause Solution 12Solving Memory Problems Solving memory problemsSolving memory problems Some fans only operate when needed Solving processor problems13Solving Processor Problems Make sure the processor heat sink is installed properly 14Solving CD-ROM and DVD Problems Solving CD-ROM and DVD problemsSolving CD-ROM and DVD problems Computer Setup utility Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB flash drive problems Solving USB flash drive problemsSolving front panel component problems 15Solving USB Flash Drive Problems Unable to connect to the Internet Cause Solution Solving internet access problemsSet to Enabled in Security USB Security Click Internet Options Solving software problems Solving software problems Contacting customer support How to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backing up your information Backup and RecoveryBackup and recovery in Windows Follow the on-screen instructions Backup and Recovery Performing a system recoveryTo recover information you previously backed up Using f11 recovery tools Post Numeric Codes and Text Messages Post Error MessagesPost Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Reconfigure card resources and/or run Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Computer Setup or Windows utilities Emulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device for General error during MEBx execution Functionality contained in the system BiosSystem Bios version System Bios and ME firmware Possible Cause Recommended Action White Power LED On Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Activity Interpreting Post diagnostic front panel LEDs Possible Cause Recommended Action Install a TXT capable processor Red Power LED flashes sevenRecovery Mode section of the Desktop Previously enabled on this Establishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting Cmos Resetting the Setup and Power-on passwordClearing and resetting the Cmos Page General requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-specific requirementsCountry-specific requirements Statement of Volatility Appendix B Statement of Volatility Enter the F10 setup utility Appendix C Specifications SpecificationsSpecifications Index Network Setup password 103 Power Software Printer Problems All-in One chassis Fan Password Fan sink103 Problems Product ID location Removal and replacement