8 HP PC Hardware Diagnostics
To help troubleshoot and diagnose failures, use the
Why run HP PC Hardware Diagnostics – UEFI
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
●Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components.
●Failure ID: When a failure is detected that requires hardware replacement, a
How to access and run HP PC Hardware Diagnostics - UEFI
To access the UEFI diagnostics:
1.Restart or turn on the computer and quickly press F2.
After pressing F2, the BIOS sequentially searches three places for the system diagnostics:
a.First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 89).
b.Second – the hard disk drive.
2.When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardward Diagnostics to USB device.
Option 1: HP PC Diagnostics
1.Go to http://www.hp.com/go/techcenter/pcdiags.
2.Click the UEFI Dowload link, and then select Run.
Option 2: Support and Drivers
Why run HP PC Hardware Diagnostics – UEFI 89