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Westell Technologies 7400, 7401 manual Diagnostic Logs, 030-300381 Rev. A, January

Models: 7401 7400

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15.2 Diagnostic Logs

User Guide	UltraLine Home DSL Router (Models 7400, 7401)

	Success: The Router has successfully obtained the resolved address. The IP address
	is shown below the host name input box.
	No Response: The Router has failed to obtain the resolved address.
	Host not found: The DNS Server was unable to find an address for the given host
	name.
	No data, enter host name: No host name is specified.
	Could not test: The test could not be executed due to Router settings. Check your
	DSL sync or your PPP session. You must have both a DSL sync and a PPP
	connection established to execute a PING.
IP Address	IP Address of the Host Name.
PING	Performs an IP connectivity check to a remote computer either within or beyond
	the Service Provider’s network. You can PING a remote computer via the IP
	address or the DNS address. If your PING fails, try a different IP or DNS address.
	Possible responses are:
	Success: The Remote Host computer was detected.
	No Response: There was no response to the Ping from the remote computer.
	No name or address to PING: No host name or IP address was specified.
	Could not test: The test could not be executed due to Router settings. Check your
	DSL sync or your PPP session. You must have both a DSL sync and a PPP
	connection established to execute a PING.
Trace Route	Determines the route taken to destination by sending Internet Control Message
	Protocol (ICMP) echo packets with varying IP Time-To-Live (TTL) values to the
	destination. Trace Route is used to determine where the packet is stopped on the
	network.

15.2 Diagnostic Logs

If you select Diagnostic Log, from the System Self Test menu, the following screen will be displayed.

030-300381 Rev. A

119

January 2004

Image 119

Westell Technologies 7400, 7401 manual Diagnostic Logs, 030-300381 Rev. A, January

Contents

030-300381 Rev. A USER GUIDECopyright 2004 Westell, Inc Model User GuideUltraLine Home DSL Router Models 7400 SectionTABLE OF CONTENTS TECHNICAL SUPPORT INFORMATION ADVANCED SERVICE CONFIGURATIONPRODUCT SPECIFICATIONS WARRANTY INFORMATION1. PRODUCT DESCRIPTION 2. SAFETY INSTRUCTIONSPART 68 - COMPLIANCE REGISTRATION 3. REGULATORY INFORMATION 3.1 FCC Compliance Note3.2 Canada Certification Notice MINIMUM SYSTEM REQUIREMENTS 4. NETWORKING REQUIREMENTSMODEL CONNECTION TYPE5. HARDWARE FEATURES 5.1 LED Indicators Model 5.2 Cable Connectors and Switch LocationsModel 5.4 Pinout Descriptions 5.3 Connector DescriptionsModel 6. INSTALLING THE HARDWARE 6.1 Installation Requirements6.2 Before you begin 6.3 Microfilters6.4.1 Installation via 10/100 Base-T Ethernet Models 7400 6.4 Hardware InstallationsFigure 1. Connection via 10/100 Base-T Ethernet 6.4.2 Installation via USB ModelFigure 2. Connection via USB Router Your Operating System 7. INSTALLING THE USB DRIVERS MODEL7.1 CD-ROM Installation 7.2 Installing the USB Drivers for WindowsJanuary Figure 4. WindowsFigure 5. Windows 030-300381 Rev. AFigure 7. Windows Figure 6. WindowsFigure 10. Windows Figure 8. WindowsFigure 9. Windows Figure 12. Windows Figure 11. WindowsFigure 14. Windows Figure 13. WindowsFigure 15. Windows ME Figure 16. Windows ME 7.3 Installing the USB Drivers for Windows MEJanuary Figure 17. Windows MEFinish Figure 18. Windows ME 030-300381 Rev. AFigure 20. Found New Hardware 7.4 Installing the USB Driver for WindowsFigure 21. Welcome to Install Device Driver Figure 19. Windows MEFigure 22. Search for Device Driver 030-300381 Rev. A Note The drive “letter” may varyFigure 24. Driver Files Search Results Figure 25. Drivers LoadedFigure 27. Windows XP 7.5 Installing the USB Driver for Windows XPFigure 26. Restart Your Computer Figure 28. Windows XP 8.1 Setting Up an Account Profile 8. CONFIGURING THE ROUTER FOR INTERNET CONNECTIONYou may enter up 255 characters in this field VPI = VCI = 030-300381 Rev. A 030-300381 Rev. A 8.2 Confirm a DSL Sync 8.3 Establishing a PPP Session January User GuideUltraLine Home DSL Router Models 7400 030-300381 Rev. A8.4 Disconnecting a PPP Session 030-300381 Rev. A This Page Left Blank Intentionally 9. SETTING UP ADVANCED CONFIGURATION 10. HOME 10.1 Adding Account Profiles 10.2 Editing Account Profiles January 030-300381 Rev. A11. STATUS 11.1 Connection Summary PPP Connection Information 11.2 AboutDSL Connection Information 12.1 Single Static IP - Single IP Address PassThrough 12. CONFIGURATION12.1.1 Enabling Your PC for Single Static IP 030-300381 Rev. A 12.1.2 Enabling a Local PC for Single Static IP 030-300381 Rev. A January 12.1.3 Disabling Single Static IP030-300381 Rev. A 030-300381 Rev. A 12.1.4 Configuring Static IP on Your PC 12.2 Service Configuration 12.2.1 Adding NAT Services to a Profile 030-300381 Rev. A 12.2.2 Creating a New NAT Service Profile January User GuideUltraLine Home DSL Router Models 7400 030-300381 Rev. A12.2.3 Editing a NAT Service Profile 030-300381 Rev. A 12.3 Firewall Configuration Page 030-300381 Rev. A January 12.4 Advanced LAN030-300381 Rev. A Discover Local Devices 12.4.1 DNS ConfigurationUser Assigned DNS Static Host AssignmentJanuary User GuideUltraLine Home DSL Router Models 7400 030-300381 Rev. AJanuary 12.4.2 DHCP Configuration Private LAN030-300381 Rev. A January 12.4.3 Disabling the DHCP Server030-300381 Rev. A January User GuideUltraLine Home DSL Router Models 7400 030-300381 Rev. AJanuary 12.4.4 Enabling the DHCP Server030-300381 Rev. A 030-300381 Rev. A 12.4.5 Private LAN Configuration - Configuring NAT Warning Message 12.4.6 Public LAN Configuration - Multiple IP Address PassThroughCheck Private LAN DHCP Settings January IP PPP IP NATEthernetDSL IP Router ModemWAN 030-300381 Rev. A030-300381 Rev. A dd = days, hh = hours, mm = minutes, ss = seconds Warning Message Check Public LAN DHCP Settings12.4.7 VLAN January UltraLine Home DSL Router Models 7400030-300381 Rev. A recommend that you change this setting 12.5 Advanced WAN12.5.1 ATM Loopbacks 12.5.2 VC Configuration January 030-300381 Rev. AVC 1 Configuration January VC x PPPoE Settings030-300381 Rev. A 030-300381 Rev. A 12.5.2.1 Configuring the Router’s Protocol Settings VC 1 Configuration January VC 1 Bridge Settings030-300381 Rev. A VC 1 - Bridge Settings Proxy Bridge VC 1 - Bridge Settings Routed BridgeVC 1 - Bridge Settings VLAN Bridge January User GuideUltraLine Home DSL Router Models 7400 030-300381 Rev. A12.5.3 QOS January 030-300381 Rev. A12.5.4 Route Add Route 030-300381 Rev. AJanuary 12.5.5 RIP January 030-300381 Rev. A13. ADVANCED SERVICE CONFIGURATION 13.2 Adding Port Forwarding Ports 13.1 Port Forwarding Ranges of Ports13.3 Port Forwarding Trigger Ports 13.5 Static NAT 13.4 Adding Local Trigger Ports13.6 Enabling Static NAT 13.7 Disabling Static NAT January User GuideUltraLine Home DSL Router Models 7400 030-300381 Rev. A14. MAINTENANCE 14.1 Backup/Restore 14.2 Firewall Log 030-300381 Rev. A 14.3 Administrative Password 14.4 Remote Access 14.5 Update Device NOTE The actual information displayed in this screen may vary 030-300381 Rev. AJanuary 030-300381 Rev. A User GuideUltraLine Home DSL Router Models 7400 This screen shows that the file is being uploaded to your RouterJanuary User GuideUltraLine Home DSL Router Models 7400 030-300381 Rev. A030-300381 Rev. A The following screen will be displayed as the Router is being resetUser Guide UltraLine Home DSL Router Models 740015. TROUBLESHOOTING 15.1 System Self Tests Test Description / Test Results Connection/StatusJanuary 15.2 Diagnostic Logs030-300381 Rev. A 030-300381 Rev. A 15.2.1 Saving the Diagnostic Log File 15.3 Statistics 15.3.1 Ethernet Port Statistics Transceiver Information-Down Stream/Up Stream Path 15.3.2 DSL Transceiver Statistics0/35 15.3.3 WAN VC Statistics15.4 USB Port Statistics 15.5 Status 15.5.1 LAN Devices 15.5.2 RIP Table 15.5.3 QOS Status January 030-300381 Rev. A15.5.4 VOIP Status Port/Protocol 16. NAT SERVICESApplications/Games/VPN Support Application/GamePort/Protocol Application/GamePort/Protocol Application/GamePort/Protocol VPN ProtocolComments Application/Game17. PRODUCT SPECIFICATIONS 18. HELP AboutAdvanced Home Page ATM LoopbackConnection Summary Backup/RestoreChange Administration Password Beginning of Diagnostics Help screens Diagnostics HelpPING ISPs Router SuccessSelf Test Self TestPING End of Diagnostic Help ScreensPING Diagnostic Log DHCP ConfigurationDiagnostic Log DNS ConfigurationFirewall Log Edit Connection ProfilesHome Page Firewall SettingsLAN Configuration Private LAN LAN StatisticsPublic LAN ProtocolPublic LAN ProtocolRouting Information Protocol Quality of ServiceRemote Access Trace Route Single Static IPUser Name Update DeviceTurbo TCP VC Configuration Screen VC ConfigurationVLAN VPI/VCIRepairs 20. WARRANTY INFORMATION Warranty19. TECHNICAL SUPPORT INFORMATION Westell Technical Support 21. SOFTWARE LICENSE AGREEMENT EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, THE SOFTWARE CD, AND THE SOFTWARE CONTAINED THEREIN, ARE LICENSED AS IS, AND LICENSOR DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE 2004 Westell, Inc. All rights reserved Westell, Inc 22. PUBLICATION INFORMATIONWestell UltraLine Home DSL Router Models 7400 User Guide Part Number 030-300381 Rev. A January