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Westell Technologies 7400, 7401 manual TROUBLESHOOTING 15.1 System Self Tests

Models: 7401 7400

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15. TROUBLESHOOTING

User Guide

UltraLine Home DSL Router (Models 7400, 7401)

15. TROUBLESHOOTING

15.1 System Self Tests

The following settings will be displayed if you select System Self Tests from the Troubleshooting menu. Click on test all to run a diagnostic test on your Router’s connection.

NOTE: The actual values may differ from the values displayed in this screen, depending on the Connection Protocol

used: PPPoE, PPPoA, Bridge, Classical IPoA

030-300381 Rev. A

117

January 2004

Image 117

Westell Technologies 7400, 7401 manual TROUBLESHOOTING 15.1 System Self Tests

Contents

USER GUIDE Copyright 2004 Westell, Inc030-300381 Rev. A UltraLine Home DSL Router Models 7400 User GuideSection ModelTABLE OF CONTENTS PRODUCT SPECIFICATIONS ADVANCED SERVICE CONFIGURATIONWARRANTY INFORMATION TECHNICAL SUPPORT INFORMATION1. PRODUCT DESCRIPTION 2. SAFETY INSTRUCTIONSPART 68 - COMPLIANCE REGISTRATION 3. REGULATORY INFORMATION 3.1 FCC Compliance Note3.2 Canada Certification Notice MODEL 4. NETWORKING REQUIREMENTSCONNECTION TYPE MINIMUM SYSTEM REQUIREMENTS5. HARDWARE FEATURES 5.1 LED Indicators 5.2 Cable Connectors and Switch Locations ModelModel 5.4 Pinout Descriptions 5.3 Connector Descriptions6.2 Before you begin 6. INSTALLING THE HARDWARE 6.1 Installation Requirements6.3 Microfilters Model6.4.1 Installation via 10/100 Base-T Ethernet Models 7400 6.4 Hardware InstallationsFigure 1. Connection via 10/100 Base-T Ethernet 6.4.2 Installation via USB ModelFigure 2. Connection via USB Router 7.1 CD-ROM Installation 7. INSTALLING THE USB DRIVERS MODEL7.2 Installing the USB Drivers for Windows Your Operating SystemFigure 5. Windows Figure 4. Windows030-300381 Rev. A JanuaryFigure 7. Windows Figure 6. WindowsFigure 8. Windows Figure 9. WindowsFigure 10. Windows Figure 12. Windows Figure 11. WindowsFigure 14. Windows Figure 13. WindowsFigure 15. Windows ME Figure 16. Windows ME 7.3 Installing the USB Drivers for Windows MEFinish Figure 18. Windows ME Figure 17. Windows ME030-300381 Rev. A JanuaryFigure 21. Welcome to Install Device Driver 7.4 Installing the USB Driver for WindowsFigure 19. Windows ME Figure 20. Found New HardwareFigure 22. Search for Device Driver Figure 24. Driver Files Search Results Note The drive “letter” may varyFigure 25. Drivers Loaded 030-300381 Rev. A7.5 Installing the USB Driver for Windows XP Figure 26. Restart Your ComputerFigure 27. Windows XP Figure 28. Windows XP 8.1 Setting Up an Account Profile 8. CONFIGURING THE ROUTER FOR INTERNET CONNECTIONYou may enter up 255 characters in this field VPI = VCI = 030-300381 Rev. A 030-300381 Rev. A 8.2 Confirm a DSL Sync 8.3 Establishing a PPP Session UltraLine Home DSL Router Models 7400 User Guide030-300381 Rev. A January8.4 Disconnecting a PPP Session 030-300381 Rev. A This Page Left Blank Intentionally 9. SETTING UP ADVANCED CONFIGURATION 10. HOME 10.1 Adding Account Profiles 10.2 Editing Account Profiles January 030-300381 Rev. A11. STATUS 11.1 Connection Summary 11.2 About DSL Connection InformationPPP Connection Information 12.1 Single Static IP - Single IP Address PassThrough 12. CONFIGURATION12.1.1 Enabling Your PC for Single Static IP 030-300381 Rev. A 12.1.2 Enabling a Local PC for Single Static IP 030-300381 Rev. A 12.1.3 Disabling Single Static IP 030-300381 Rev. AJanuary 030-300381 Rev. A 12.1.4 Configuring Static IP on Your PC 12.2 Service Configuration 12.2.1 Adding NAT Services to a Profile 030-300381 Rev. A 12.2.2 Creating a New NAT Service Profile UltraLine Home DSL Router Models 7400 User Guide030-300381 Rev. A January12.2.3 Editing a NAT Service Profile 030-300381 Rev. A 12.3 Firewall Configuration Page 030-300381 Rev. A 12.4 Advanced LAN 030-300381 Rev. AJanuary User Assigned DNS 12.4.1 DNS ConfigurationStatic Host Assignment Discover Local DevicesUltraLine Home DSL Router Models 7400 User Guide030-300381 Rev. A January12.4.2 DHCP Configuration Private LAN 030-300381 Rev. AJanuary 12.4.3 Disabling the DHCP Server 030-300381 Rev. AJanuary UltraLine Home DSL Router Models 7400 User Guide030-300381 Rev. A January12.4.4 Enabling the DHCP Server 030-300381 Rev. AJanuary 030-300381 Rev. A 12.4.5 Private LAN Configuration - Configuring NAT 12.4.6 Public LAN Configuration - Multiple IP Address PassThrough Check Private LAN DHCP SettingsWarning Message EthernetDSL IP Router ModemWAN IP PPP IP NAT030-300381 Rev. A January030-300381 Rev. A dd = days, hh = hours, mm = minutes, ss = seconds Warning Message Check Public LAN DHCP Settings12.4.7 VLAN UltraLine Home DSL Router Models 7400 030-300381 Rev. AJanuary 12.5 Advanced WAN 12.5.1 ATM Loopbacksrecommend that you change this setting 12.5.2 VC Configuration January 030-300381 Rev. AVC 1 Configuration VC x PPPoE Settings 030-300381 Rev. AJanuary 030-300381 Rev. A 12.5.2.1 Configuring the Router’s Protocol Settings VC 1 Configuration VC 1 Bridge Settings 030-300381 Rev. AJanuary VC 1 - Bridge Settings Proxy Bridge VC 1 - Bridge Settings Routed BridgeVC 1 - Bridge Settings VLAN Bridge UltraLine Home DSL Router Models 7400 User Guide030-300381 Rev. A January12.5.3 QOS January 030-300381 Rev. A12.5.4 Route 030-300381 Rev. A JanuaryAdd Route 12.5.5 RIP January 030-300381 Rev. A13. ADVANCED SERVICE CONFIGURATION 13.2 Adding Port Forwarding Ports 13.1 Port Forwarding Ranges of Ports13.3 Port Forwarding Trigger Ports 13.5 Static NAT 13.4 Adding Local Trigger Ports13.6 Enabling Static NAT 13.7 Disabling Static NAT UltraLine Home DSL Router Models 7400 User Guide030-300381 Rev. A January14. MAINTENANCE 14.1 Backup/Restore 14.2 Firewall Log 030-300381 Rev. A 14.3 Administrative Password 14.4 Remote Access 14.5 Update Device 030-300381 Rev. A JanuaryNOTE The actual information displayed in this screen may vary UltraLine Home DSL Router Models 7400 User GuideThis screen shows that the file is being uploaded to your Router 030-300381 Rev. AUltraLine Home DSL Router Models 7400 User Guide030-300381 Rev. A JanuaryUser Guide The following screen will be displayed as the Router is being resetUltraLine Home DSL Router Models 7400 030-300381 Rev. A15. TROUBLESHOOTING 15.1 System Self Tests Test Description / Test Results Connection/Status15.2 Diagnostic Logs 030-300381 Rev. AJanuary 030-300381 Rev. A 15.2.1 Saving the Diagnostic Log File 15.3 Statistics 15.3.1 Ethernet Port Statistics Transceiver Information-Down Stream/Up Stream Path 15.3.2 DSL Transceiver Statistics0/35 15.3.3 WAN VC Statistics15.4 USB Port Statistics 15.5 Status 15.5.1 LAN Devices 15.5.2 RIP Table 15.5.3 QOS Status January 030-300381 Rev. A15.5.4 VOIP Status Applications/Games/VPN Support 16. NAT SERVICESApplication/Game Port/ProtocolPort/Protocol Application/GamePort/Protocol Application/GameComments VPN ProtocolApplication/Game Port/Protocol17. PRODUCT SPECIFICATIONS Advanced Home Page AboutATM Loopback 18. HELPBackup/Restore Change Administration PasswordConnection Summary Beginning of Diagnostics Help screens Diagnostics HelpSelf Test SuccessSelf Test PING ISPs RouterEnd of Diagnostic Help Screens PINGPING Diagnostic Log DHCP ConfigurationDNS Configuration Diagnostic LogFirewall Log Edit Connection ProfilesFirewall Settings LAN ConfigurationHome Page Private LAN LAN StatisticsPublic LAN ProtocolProtocol Public LANQuality of Service Remote AccessRouting Information Protocol Trace Route Single Static IPUpdate Device Turbo TCPUser Name VLAN VC ConfigurationVPI/VCI VC Configuration Screen20. WARRANTY INFORMATION Warranty 19. TECHNICAL SUPPORT INFORMATION Westell Technical SupportRepairs 21. SOFTWARE LICENSE AGREEMENT EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, THE SOFTWARE CD, AND THE SOFTWARE CONTAINED THEREIN, ARE LICENSED AS IS, AND LICENSOR DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Westell UltraLine Home DSL Router Models 7400 22. PUBLICATION INFORMATIONUser Guide Part Number 030-300381 Rev. A January 2004 Westell, Inc. All rights reserved Westell, Inc