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Westell Technologies 7401, 7400 TECHNICAL SUPPORT INFORMATION Westell Technical Support, Repairs

Models: 7401 7400

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19. TECHNICAL SUPPORT INFORMATION

User Guide	UltraLine Home DSL Router (Models 7400, 7401)

19. TECHNICAL SUPPORT INFORMATION

Westell Technical Support

If technical assistance is required, contact Westell by using one of the following options:

North America

Phone: 1-630-375-4500

U.K./Europe

Phone: (44) 01256 843311

Visit Westell at www.Westell.com to view frequently asked questions and enter on-line service requests, or send email to global_support@westell.com to obtain additional information.

20. WARRANTY INFORMATION

Warranty

Westell warrants this product free from defects at the time of shipment. Westell also warrants this product fully functional for the period specified by the terms of the warranty. Any attempt to repair or modify the equipment by anyone other than an authorized Westell representative will void the warranty.

Repairs

Westell will repair any defective Westell equipment without cost during the warranty period if the unit is defective for any reason other than abuse, improper use, or improper installation, or acts of nature. Before returning the defective equipment, request a Return Material Authorization (RMA) number from Westell. Once an RMA number is obtained, return the defective unit, freight prepaid, along with a brief description of the problem to:

North America

Westell, Inc.

ATTN: R.G.M Department

750 N. Commons Drive

Aurora, IL 60504-7940 USA

U.K./Europe

Westell, Ltd.

Ringway House

Bell Road

Daneshill

Basingstoke

RG24 8FB

United Kingdom

Westell will continue to repair faulty equipment beyond the warranty period for a nominal charge. Contact a Westell Technical Support Representative for details.

030-300381 Rev. A

150

January 2004

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Westell Technologies 7401 TECHNICAL SUPPORT INFORMATION Westell Technical Support, WARRANTY INFORMATION Warranty, Repairs

Contents

USER GUIDE Copyright 2004 Westell, Inc030-300381 Rev. A Section User GuideUltraLine Home DSL Router Models 7400 ModelTABLE OF CONTENTS WARRANTY INFORMATION ADVANCED SERVICE CONFIGURATIONPRODUCT SPECIFICATIONS TECHNICAL SUPPORT INFORMATION2. SAFETY INSTRUCTIONS 1. PRODUCT DESCRIPTION3. REGULATORY INFORMATION 3.1 FCC Compliance Note PART 68 - COMPLIANCE REGISTRATION3.2 Canada Certification Notice CONNECTION TYPE 4. NETWORKING REQUIREMENTSMODEL MINIMUM SYSTEM REQUIREMENTS5. HARDWARE FEATURES 5.1 LED Indicators 5.2 Cable Connectors and Switch Locations ModelModel 5.3 Connector Descriptions 5.4 Pinout Descriptions6.3 Microfilters 6. INSTALLING THE HARDWARE 6.1 Installation Requirements6.2 Before you begin Model6.4 Hardware Installations 6.4.1 Installation via 10/100 Base-T Ethernet Models 74006.4.2 Installation via USB Model Figure 1. Connection via 10/100 Base-T EthernetFigure 2. Connection via USB Router 7.2 Installing the USB Drivers for Windows 7. INSTALLING THE USB DRIVERS MODEL7.1 CD-ROM Installation Your Operating System030-300381 Rev. A Figure 4. WindowsFigure 5. Windows JanuaryFigure 6. Windows Figure 7. WindowsFigure 8. Windows Figure 9. WindowsFigure 10. Windows Figure 11. Windows Figure 12. WindowsFigure 13. Windows Figure 14. Windows7.3 Installing the USB Drivers for Windows ME Figure 15. Windows ME Figure 16. Windows ME030-300381 Rev. A Figure 17. Windows MEFinish Figure 18. Windows ME JanuaryFigure 19. Windows ME 7.4 Installing the USB Driver for WindowsFigure 21. Welcome to Install Device Driver Figure 20. Found New HardwareFigure 22. Search for Device Driver Figure 25. Drivers Loaded Note The drive “letter” may varyFigure 24. Driver Files Search Results 030-300381 Rev. A7.5 Installing the USB Driver for Windows XP Figure 26. Restart Your ComputerFigure 27. Windows XP Figure 28. Windows XP 8. CONFIGURING THE ROUTER FOR INTERNET CONNECTION 8.1 Setting Up an Account ProfileYou may enter up 255 characters in this field VPI = VCI = 030-300381 Rev. A 030-300381 Rev. A 8.2 Confirm a DSL Sync 8.3 Establishing a PPP Session 030-300381 Rev. A User GuideUltraLine Home DSL Router Models 7400 January8.4 Disconnecting a PPP Session 030-300381 Rev. A This Page Left Blank Intentionally 9. SETTING UP ADVANCED CONFIGURATION 10. HOME 10.1 Adding Account Profiles 10.2 Editing Account Profiles 030-300381 Rev. A January11. STATUS 11.1 Connection Summary 11.2 About DSL Connection InformationPPP Connection Information 12. CONFIGURATION 12.1 Single Static IP - Single IP Address PassThrough12.1.1 Enabling Your PC for Single Static IP 030-300381 Rev. A 12.1.2 Enabling a Local PC for Single Static IP 030-300381 Rev. A 12.1.3 Disabling Single Static IP 030-300381 Rev. AJanuary 030-300381 Rev. A 12.1.4 Configuring Static IP on Your PC 12.2 Service Configuration 12.2.1 Adding NAT Services to a Profile 030-300381 Rev. A 12.2.2 Creating a New NAT Service Profile 030-300381 Rev. A User GuideUltraLine Home DSL Router Models 7400 January12.2.3 Editing a NAT Service Profile 030-300381 Rev. A 12.3 Firewall Configuration Page 030-300381 Rev. A 12.4 Advanced LAN 030-300381 Rev. AJanuary Static Host Assignment 12.4.1 DNS ConfigurationUser Assigned DNS Discover Local Devices030-300381 Rev. A User GuideUltraLine Home DSL Router Models 7400 January12.4.2 DHCP Configuration Private LAN 030-300381 Rev. AJanuary 12.4.3 Disabling the DHCP Server 030-300381 Rev. AJanuary 030-300381 Rev. A User GuideUltraLine Home DSL Router Models 7400 January12.4.4 Enabling the DHCP Server 030-300381 Rev. AJanuary 030-300381 Rev. A 12.4.5 Private LAN Configuration - Configuring NAT 12.4.6 Public LAN Configuration - Multiple IP Address PassThrough Check Private LAN DHCP SettingsWarning Message 030-300381 Rev. A IP PPP IP NATEthernetDSL IP Router ModemWAN January030-300381 Rev. A dd = days, hh = hours, mm = minutes, ss = seconds Check Public LAN DHCP Settings Warning Message12.4.7 VLAN UltraLine Home DSL Router Models 7400 030-300381 Rev. AJanuary 12.5 Advanced WAN 12.5.1 ATM Loopbacksrecommend that you change this setting 12.5.2 VC Configuration 030-300381 Rev. A JanuaryVC 1 Configuration VC x PPPoE Settings 030-300381 Rev. AJanuary 030-300381 Rev. A 12.5.2.1 Configuring the Router’s Protocol Settings VC 1 Configuration VC 1 Bridge Settings 030-300381 Rev. AJanuary VC 1 - Bridge Settings Routed Bridge VC 1 - Bridge Settings Proxy BridgeVC 1 - Bridge Settings VLAN Bridge 030-300381 Rev. A User GuideUltraLine Home DSL Router Models 7400 January12.5.3 QOS 030-300381 Rev. A January12.5.4 Route 030-300381 Rev. A JanuaryAdd Route 12.5.5 RIP 030-300381 Rev. A January13. ADVANCED SERVICE CONFIGURATION 13.1 Port Forwarding Ranges of Ports 13.2 Adding Port Forwarding Ports13.3 Port Forwarding Trigger Ports 13.4 Adding Local Trigger Ports 13.5 Static NAT13.6 Enabling Static NAT 13.7 Disabling Static NAT 030-300381 Rev. A User GuideUltraLine Home DSL Router Models 7400 January14. MAINTENANCE 14.1 Backup/Restore 14.2 Firewall Log 030-300381 Rev. A 14.3 Administrative Password 14.4 Remote Access 14.5 Update Device 030-300381 Rev. A JanuaryNOTE The actual information displayed in this screen may vary This screen shows that the file is being uploaded to your Router User GuideUltraLine Home DSL Router Models 7400 030-300381 Rev. A030-300381 Rev. A User GuideUltraLine Home DSL Router Models 7400 JanuaryUltraLine Home DSL Router Models 7400 The following screen will be displayed as the Router is being resetUser Guide 030-300381 Rev. A15. TROUBLESHOOTING 15.1 System Self Tests Connection/Status Test Description / Test Results15.2 Diagnostic Logs 030-300381 Rev. AJanuary 030-300381 Rev. A 15.2.1 Saving the Diagnostic Log File 15.3 Statistics 15.3.1 Ethernet Port Statistics 15.3.2 DSL Transceiver Statistics Transceiver Information-Down Stream/Up Stream Path15.3.3 WAN VC Statistics 0/3515.4 USB Port Statistics 15.5 Status 15.5.1 LAN Devices 15.5.2 RIP Table 15.5.3 QOS Status 030-300381 Rev. A January15.5.4 VOIP Status Application/Game 16. NAT SERVICESApplications/Games/VPN Support Port/ProtocolApplication/Game Port/ProtocolApplication/Game Port/ProtocolApplication/Game VPN ProtocolComments Port/Protocol17. PRODUCT SPECIFICATIONS ATM Loopback AboutAdvanced Home Page 18. HELPBackup/Restore Change Administration PasswordConnection Summary Diagnostics Help Beginning of Diagnostics Help screensSelf Test SuccessSelf Test PING ISPs RouterEnd of Diagnostic Help Screens PINGPING DNS Configuration DHCP ConfigurationDiagnostic Log Diagnostic LogEdit Connection Profiles Firewall LogFirewall Settings LAN ConfigurationHome Page LAN Statistics Private LANProtocol ProtocolPublic LAN Public LANQuality of Service Remote AccessRouting Information Protocol Single Static IP Trace RouteUpdate Device Turbo TCPUser Name VPI/VCI VC ConfigurationVLAN VC Configuration Screen20. WARRANTY INFORMATION Warranty 19. TECHNICAL SUPPORT INFORMATION Westell Technical SupportRepairs 21. SOFTWARE LICENSE AGREEMENT EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, THE SOFTWARE CD, AND THE SOFTWARE CONTAINED THEREIN, ARE LICENSED AS IS, AND LICENSOR DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE User Guide Part Number 030-300381 Rev. A January 22. PUBLICATION INFORMATIONWestell UltraLine Home DSL Router Models 7400 2004 Westell, Inc. All rights reserved Westell, Inc