User Guide

UltraLine Home DSL Router (Models 7400, 7401)

 

D

Diagnostics Help

This screen provides tools for diagnosing PPP connection problems. Some tests depend on the Router status and the capabilities exercised by previous tests, which may prevent other types of testing.

Beginning of Diagnostics Help screens

DSL

The Router status checks the Router connection. The following is a list of the possible responses:

 

DSL

Up

The Router is operating correctly and has obtained synchronization with the

 

opposing Router.

 

 

Down

Explanation: The Router is operating correctly, but has not synchronized with

 

the opposing DSLAM.

 

Solution: First, check to be sure that the cable connecting your Router to the

 

ADSL wall jack is properly connected at both ends. If the cable is properly

 

connected and the Router does not synchronize, try another phone cable. Next,

 

wait for the Router to train. It can sometimes take as long as two minutes for the

 

Router to train. If it still has not come into synchronization, power cycle the

 

Router. If you have tried the approach above and the Router still does not

 

synchronize, contact your service provider.

PPPoE

The PPPoE status indicates if a PPPoE session is established (i.e., if the PPPoE Discovery procedure has completed). The following is a list of the possible responses:

 

PPPoE

Session up

A valid PPPoE session has been detected.

no session

Currently there is no active PPPoE session. A PPP session must be connected

 

from the homepage screen.

initiating session

The connection process for a PPPoE session has been initialized. It can

 

sometimes take a few seconds for the PPPoE Discovery procedure to complete.

 

Wait 10-15 seconds and try again. If the PPPoE Discovery still cannot complete,

 

there may be a configuration issue with your service provider's equipment.

 

Verify your VPI/VCI settings (on the LAN Advanced page) and contact your

 

ISP provider.

Session halted

A successful PPPoE session was halted. A PPP session must be connected from

 

the homepage screen.

passed

A valid PPPoE session was established.

Session failure

A PPPoE session could not be made. There may be a configuration issue with

 

your service provider's equipment. Verify your VPI/VCI settings (on the LAN

 

Advanced page) and contact your provider.

030-300381 Rev. A

138

January 2004

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Westell Technologies 7401, 7400 manual Diagnostics Help, PPPoE