106, 107, 110, Viii | HP 402 G1 specs

Appendix A Power Cord Set Requirements	106
General requirements	106
Japanese Power Cord Requirements	106
Country-specific requirements	107
Appendix B Statement of Volatility	108
Appendix C Specifications	110
Specifications	110
Index	111

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Contents

Maintenance & Service Guide Product notice Safety warning notice Iii Iv Safety warning notice Table of contents Troubleshooting without diagnostics System board callouts 100 103104 Vii 106 107110 Viii Product features Standard configuration featuresDrive configuration may vary by model Standard configuration features Serial number location Product featuresRear panel components Downloading Windows 8 updates Activating and customizing the softwareActivating and customizing the software in Windows Activating the Windows operating system Illustrated parts catalog Illustrated parts catalogMajor components Item Component Access panel Front bezel Fan sink Power supply, 250 W ProcessorsMiscellaneous parts Miscellaneous parts Mass storage devices Hard drivesTB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inch Optical drive Serial ATA Hard Drive Characteristics Sata hard drivesSata hard drive cables Sata data cable Smart ATA drives Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work areaStatic Shielding Protection Levels Method Voltage Operating guidelines Recommended materials and equipment General cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine care Service considerations Cleaning the displayCleaning the mouse Tools and software requirements Hard drives Cables and connectorsLithium coin cell battery Removal and replacement procedures Preparing to disassemble the computer Access panel Description Installing and removing drivesRemoving a slim optical disc drive Page Page Installing a slim optical disc drive Page Remove the access panel see Access panel on Removing and replacing a 3.5-inch hard drivePage Page Page Front bezel To remove the front bezelPage GB memory module PC3-12800 4GB memory module PC3-12800 Remove the access panel see Access panel on MemoryMemory Page Expansion cards Page Fan Page RTC battery RTC battery Fan sink Page Processor Before removing the processor, follow these stepsPage Power supply Page System board To remove the system board Updating Smbios Information System board System ID Setup Setup Field Name Comment Label System board callouts Sys Bd Label Component Front I/O USB connector RTC batteryNetwork connector and USB VGA connector Computer Setup F10 Utility Computer Setup F10 Utilities 1Computer Setup F10 Utility Using Computer Setup F10 UtilitiesComputer Setup F10 Utility Computer Setup-File 2Computer Setup-File Computer Setup-Storage 3Computer Setup-Storage Computer Setup-Security 4Computer Setup-Security Network Boot Master Boot RecordDevice Security USB Security DriveLock Security System Security theseSystem Security Legacy Support to disabled Secure BootConfiguration Computer Setup-Power 5Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced users PCI SERR# Generation. Default is enabled VGA Configuration AMT ConfigurationBus Options Device Options Recovering the configuration settings Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Solving general problems Solving general problems1Solving General Problems Computer date and time display is incorrect Cause Solution Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause Solution Under Windows System, click Run Solution Solving power problems Solving power problems2Solving Power Problems Power supply shuts down intermittently Cause Solution Solving hard drive problems 3Solving Hard Drive Problems Solving hard drive problems Solving media card reader problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Solving display problems Solving display problems5Solving Display Problems Blank screen no video Cause Solution Screen resolution Dim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen Cause Select the monitor’s Auto-Adjustment optionOut of Range displays on screen Cause Monitor’s on-screen display menu 6Solving Audio Problems Solving audio problemsSolving audio problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseSelect Device Manager Line-in jack is not functioning properly Cause 7Solving Printer Problems Solving printer problemsSolving printer problems Solving keyboard and mouse problems 8Solving Keyboard Problems Solving hardware installation problems 9Solving Mouse ProblemsShut down the computer using the keyboard Components 10Solving Hardware Installation Problems Computer will not start Cause Solution Solving network problems Solving network problems11Solving Network Problems Power Savings Advanced Device Options S5 Wake on LAN Wake-on-LAN feature is not functioning Cause SolutionNetwork status link light never flashes Cause Solution Correct operating mode Diagnostics reports a failure Cause SolutionSettings for the board Cable Correctly New network card will not boot Cause Solution 12Solving Memory Problems Solving memory problemsSolving memory problems Solving processor problems 13Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properly Solving CD-ROM and DVD problems Solving CD-ROM and DVD problems14Solving CD-ROM and DVD Problems Computer Setup utility Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB flash drive problems Solving front panel component problemsSolving USB flash drive problems 15Solving USB Flash Drive Problems Solving internet access problems Set to Enabled in Security USB SecurityUnable to connect to the Internet Cause Solution Click Internet Options Solving software problems Solving software problems Contacting customer support How to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backing up your information Backup and RecoveryBackup and recovery in Windows Follow the on-screen instructions Backup and Recovery Performing a system recoveryTo recover information you previously backed up Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Flash Screen Image Corrupted Flash Screen image has errors Reseat power supply fanReconfigure card resources and/or run Computer Setup or Windows utilities Emulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device for Functionality contained in the system Bios System Bios versionGeneral error during MEBx execution System Bios and ME firmware Interpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesPossible Cause Recommended Action White Power LED On Activity Interpreting Post diagnostic front panel LEDs Possible Cause Recommended Action Red Power LED flashes seven Recovery Mode section of the DesktopInstall a TXT capable processor Previously enabled on this Establishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting Cmos Resetting the Setup and Power-on passwordClearing and resetting the Cmos Page General requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-specific requirementsCountry-specific requirements Statement of Volatility Appendix B Statement of Volatility Enter the F10 setup utility Appendix C Specifications SpecificationsSpecifications Index All-in One chassis Fan Password Fan sink 103 ProblemsNetwork Setup password 103 Power Software Printer Problems Product ID location Removal and replacement

HP 402 G1 manual 106, 107, 110, Viii

Models: 402 G1

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