Solving hard drive problems

64

Solving media card reader problems

66

Solving display problems

67

Solving audio problems

71

Solving printer problems

73

Solving keyboard and mouse problems

74

Solving hardware installation problems

75

Solving network problems

77

Solving memory problems

81

Solving processor problems

82

Solving CD-ROM and DVD problems

83

Solving USB flash drive problems

85

Solving front panel component problems

85

Solving internet access problems

86

Solving software problems

87

Contacting customer support

88

8 HP PC Hardware Diagnostics

89

Why run HP PC Hardware Diagnostics – UEFI

89

How to access and run HP PC Hardware Diagnostics - UEFI

89

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

89

9 Backup and Recovery

91

Backup and recovery in Windows 8

91

Backing up your information

91

Performing a system recovery

92

Using the Windows recovery tools

92

Using f11 recovery tools

93

Using Windows 8 operating system media (purchased separately)

93

10 POST Error Messages

94

POST Numeric Codes and Text Messages

94

Interpreting POST diagnostic front panel LEDs

100

11 Password Security and Resetting CMOS

103

Establishing a Setup or Power-on password

103

Resetting the Setup and Power-on password

104

Clearing and resetting the CMOS

104

vii

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HP 402 G1 manual 100, 103, 104, Vii