HP 402 G1 7

Solving hard drive problems ...............................................................................................................................	64
Solving media card reader problems ..................................................................................................................	66
Solving display problems ....................................................................................................................................	67
Solving audio problems .......................................................................................................................................	71
Solving printer problems .....................................................................................................................................	73
Solving keyboard and mouse problems .............................................................................................................	74
Solving hardware installation problems .............................................................................................................	75
Solving network problems ..................................................................................................................................	77
Solving memory problems ..................................................................................................................................	81
Solving processor problems ................................................................................................................................	82
Solving CD-ROM and DVD problems ....................................................................................................................	83
Solving USB flash drive problems .......................................................................................................................	85
Solving front panel component problems ..........................................................................................................	85
Solving internet access problems .......................................................................................................................	86
Solving software problems .................................................................................................................................	87
Contacting customer support .............................................................................................................................	88
8 HP PC Hardware Diagnostics .........................................................................................................................	89
Why run HP PC Hardware Diagnostics – UEFI ......................................................................................................	89
How to access and run HP PC Hardware Diagnostics - UEFI ...............................................................................	89
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	89
9 Backup and Recovery ...................................................................................................................................	91
Backup and recovery in Windows 8 .....................................................................................................................	91
Backing up your information ............................................................................................................	91
Performing a system recovery .........................................................................................................	92
Using the Windows recovery tools .................................................................................	92
Using f11 recovery tools .................................................................................................	93
Using Windows 8 operating system media (purchased separately) .............................	93
10 POST Error Messages .................................................................................................................................	94
POST Numeric Codes and Text Messages ...........................................................................................................	94
Interpreting POST diagnostic front panel LEDs ................................................................................................	100
11 Password Security and Resetting CMOS .....................................................................................................	103
Establishing a Setup or Power-on password ....................................................................................................	103
Resetting the Setup and Power-on password ..................................................................................................	104
Clearing and resetting the CMOS .......................................................................................................................	104

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