HP 402 G1 120

optical disc drive	R
installation 19	rear panel components 2
removal 16	recovery partition 93
optical drive	removal and replacement

spare part number					6	system board				40
optical drive problems					83	removal and replacement procedures
overheating, prevention					10	access panel				15
P						All-in One chassis						14
P						fan	31
password						fan sink		34
clearing		103				front bezel			25
power-on		103				memory		27
setup	103					power supply				38
POST error messages 94						preparing to disassemble the
power cord set requirements						computer			14
country specific				107		removing
power problems			63			3.5-inch hard drive							21
power supply		110				expansion card					29
removing		38				optical disc drive						16
spare part number					5	removing battery				33
power-on password				103		resetting
printer problems			73			CMOS	103
problems						password jumper						103
audio	71					restoring the hard drive							93
CD-ROM or DVD				83
flash drive 85						S
front panel			85			safety and comfort					57
general	59					safety precautions
hard drive		64				cleaning		11
hardware installation 75						SATA
Internet access				86		connectors on system board 7
keyboard		74				data cable pinouts							7
Media Card Reader					66	hard drive characteristics								7
memory		81				screws, correct size					12
monitor		67				serial number location							2
mouse	74					service considerations							12
network		77				setup password				103
power	63					software
printer	73					problems		87
processor		82				servicing computer							12
software		87				spare part number
processor						tamper-resistent wrench								12
removal		36				Torx T-15 screwdriver 12
spare part numbers					36	specifications
processor problems				82		computer		110
processors						static electricity				8
spare part numbers					5	system board
product ID location				2		removal and replacement								40
						SATA connectors						7
						spare part numbers							5, 40

T
tamper-proof screws
tool 12
temperature control	10
tools, servicing 12
Torx T15 screwdriver	12

V

ventilation, proper 10

W

Wake-on-LAN feature 77 Windows 8 operating system DVD

112 Index

Contents

Page Page Safety warning notice Page Table of contents Page Page Page 1 Product features Standard configuration features Front panel components Rear panel components Serial number location 2 Activating and customizing the software Activating and customizing the software in Windows Activating the Windows operating system Downloading Windows 8 updates Customizing the monitor display 3 Illustrated parts catalog Major components Miscellaneous parts Mass storage devices SATA hard drives SATA hard drive cables SATA data cable SMART ATA drives Electrostatic discharge information Generating static Preventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work area Recommended materials and equipment Operating guidelines Routine care General cleaning safety precautions Cleaning the computer case Cleaning the keyboard Cleaning the display Service considerations Tools and software requirements Screws Cables and connectors Hard drives Lithium coin cell battery 5 Removal and replacement procedures Preparing to disassemble the computer Access panel Installing and removing drives Removing a slim optical disc drive Page Page Installing a slim optical disc drive Page Removing and replacing a 3.5-inchhard drive Page Page Page Front bezel Page Memory Page Expansion cards Page Fan Page RTC battery Fan sink Page Processor Page Power supply Page System board Page Page System board callouts Page 6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Using Computer Setup (F10) Utilities Computer Setup—File Computer Setup—Storage Computer Setup—Security Page Page Page Computer Setup—Power Computer Setup—Advanced Page Recovering the configuration settings 7 Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Solving general problems Page Page Page Solving power problems Solving hard drive problems Page Solving media card reader problems Solving display problems Page Page Page Solving audio problems Page Solving printer problems Solving keyboard and mouse problems Solving hardware installation problems Page Solving network problems Page Page Page Solving memory problems Solving processor problems Solving CD-ROMand DVD problems Page Solving USB flash drive problems Solving front panel component problems Solving internet access problems Solving software problems Contacting customer support 8 HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics – UEFI How to access and run HP PC Hardware Diagnostics - UEFI Page 9 Backup and Recovery Backup and recovery in Windows Backing up your information Performing a system recovery Using f11 recovery tools Using Windows 8 operating system media (purchased separately) 10 POST Error Messages POST Numeric Codes and Text Messages Page Page Page Page Page Interpreting POST diagnostic front panel LEDs Page Page 11 Password Security and Resetting CMOS Establishing a Setup or Power-onpassword Resetting the Setup and Power-onpassword Clearing and resetting the CMOS Page A Power Cord Set Requirements General requirements Japanese Power Cord Requirements Country-specificrequirements B Statement of Volatility Page C Specifications Specifications Index