Maintenance & Service Guide
Product notice
Iii
Safety warning notice
Iv Safety warning notice
Table of contents
System board callouts
Troubleshooting without diagnostics
103
100
104
Vii
107
106
110
Viii
Standard configuration features
Product features
Drive configuration may vary by model
Standard configuration features
Serial number location
Product features
Rear panel components
Activating and customizing the software
Downloading Windows 8 updates
Activating and customizing the software in Windows
Activating the Windows operating system
Illustrated parts catalog
Illustrated parts catalog
Major components
Front bezel Fan sink Power supply, 250 W Processors
Item Component Access panel
Miscellaneous parts
Miscellaneous parts
Hard drives
Mass storage devices
TB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inch
Optical drive
Sata hard drives
Serial ATA Hard Drive Characteristics
Sata hard drive cables
Sata data cable
Electrostatic discharge information
Smart ATA drives
Generating static
Preventing electrostatic damage to equipment
Grounding the work area
Personal grounding methods and equipment
Static Shielding Protection Levels
Method Voltage
Recommended materials and equipment
Operating guidelines
Cleaning the computer case
General cleaning safety precautions
Cleaning the keyboard
Routine care
Cleaning the display
Service considerations
Cleaning the mouse
Tools and software requirements
Hard drives
Cables and connectors
Lithium coin cell battery
Preparing to disassemble the computer
Removal and replacement procedures
Access panel
Description
Installing and removing drives
Removing a slim optical disc drive
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Page
Installing a slim optical disc drive
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Removing and replacing a 3.5-inch hard drive
Remove the access panel see Access panel on
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Page
Page
To remove the front bezel
Front bezel
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GB memory module PC3-12800 4GB memory module PC3-12800
Remove the access panel see Access panel on Memory
Memory
Page
Expansion cards
Page
Fan
Page
RTC battery
RTC battery
Fan sink
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Before removing the processor, follow these steps
Processor
Page
Power supply
Page
To remove the system board
System board
System board
Updating Smbios Information
Setup Field Name Comment Label
System ID Setup
Sys Bd Label Component
System board callouts
RTC battery
Front I/O USB connector
Network connector and USB
VGA connector
Computer Setup F10 Utilities
Computer Setup F10 Utility
1Computer Setup F10 Utility
Using Computer Setup F10 Utilities
Computer Setup F10 Utility
2Computer Setup-File
Computer Setup-File
3Computer Setup-Storage
Computer Setup-Storage
4Computer Setup-Security
Computer Setup-Security
Master Boot Record
Network Boot
Device Security
USB Security
DriveLock Security
System Security these
System Security
Legacy Support to disabled
Secure Boot
Configuration
5Computer Setup-Power
Computer Setup-Power
6Computer Setup-Advanced for advanced users
Computer Setup-Advanced
VGA Configuration AMT Configuration
PCI SERR# Generation. Default is enabled
Bus Options
Device Options
Recovering the configuration settings
Safety and comfort Before you call for technical support
Troubleshooting without diagnostics
Helpful hints
Solving general problems
Solving general problems
1Solving General Problems
Computer date and time display is incorrect Cause Solution
There is no sound or sound volume is too low Cause Solution
Cause Solution
Cannot remove computer cover or access panel Cause Solution
Poor performance Cause Solution
Under Windows System, click Run
Solution
Solving power problems
Solving power problems
2Solving Power Problems
Power supply shuts down intermittently Cause Solution
3Solving Hard Drive Problems
Solving hard drive problems
Solving hard drive problems
4Solving Media Card Reader Problems
Solving media card reader problems
Can not write to the media card Cause
Computer’s software is used to safely eject the card
Solving display problems
Solving display problems
5Solving Display Problems
Blank screen no video Cause Solution
Screen resolution
Image is not centered Cause Solution
Dim characters Cause Solution
Select the monitor’s Auto-Adjustment option
No Connection, Check Signal Cable displays on screen Cause
Out of Range displays on screen Cause
Monitor’s on-screen display menu
6Solving Audio Problems
Solving audio problems
Solving audio problems
There is no sound or sound volume is too low Cause
Sound from headphones is not clear or muffled Cause
Select Device Manager
Line-in jack is not functioning properly Cause
7Solving Printer Problems
Solving printer problems
Solving printer problems
8Solving Keyboard Problems
Solving keyboard and mouse problems
9Solving Mouse Problems
Solving hardware installation problems
Shut down the computer using the keyboard
Components
Computer will not start Cause Solution
10Solving Hardware Installation Problems
Solving network problems
Solving network problems
11Solving Network Problems
Power Savings
Advanced Device Options S5 Wake on LAN
Wake-on-LAN feature is not functioning Cause Solution
Network status link light never flashes Cause Solution
Diagnostics reports a failure Cause Solution
Correct operating mode
Settings for the board
Cable Correctly
New network card will not boot Cause Solution
12Solving Memory Problems
Solving memory problems
Solving memory problems
13Solving Processor Problems
Solving processor problems
Some fans only operate when needed
Make sure the processor heat sink is installed properly
Solving CD-ROM and DVD problems
Solving CD-ROM and DVD problems
14Solving CD-ROM and DVD Problems
Computer Setup utility
Cannot eject compact disc tray-load unit Cause
Movie will not play in the DVD drive Cause Solution
Solving front panel component problems
Solving USB flash drive problems
Solving USB flash drive problems
15Solving USB Flash Drive Problems
Set to Enabled in Security USB Security
Solving internet access problems
Unable to connect to the Internet Cause Solution
Click Internet Options
Solving software problems
Solving software problems
Contacting customer support
How to access and run HP PC Hardware Diagnostics Uefi
HP PC Hardware Diagnostics
Why run HP PC Hardware Diagnostics Uefi
Diagnostic section, click HP Uefi Support Environment
Backing up your information
Backup and Recovery
Backup and recovery in Windows
Follow the on-screen instructions Backup and Recovery
Performing a system recovery
To recover information you previously backed up
Using f11 recovery tools
Post Error Messages
Post Error Messages
Post Numeric Codes and Text Messages
1Numeric Codes and Text Messages
Post Numeric Codes and Text Messages
Reseat power supply fan
Flash Screen Image Corrupted Flash Screen image has errors
Reconfigure card resources and/or run
Computer Setup or Windows utilities
Emulation to IDE, and select File Save
Try a different USB key device for
Inventory error during MEBx execution
System Bios version
Functionality contained in the system Bios
General error during MEBx execution
System Bios and ME firmware
2Diagnostic front panel LEDs and audible codes
Interpreting Post diagnostic front panel LEDs
Possible Cause Recommended Action White Power LED On
Activity
Possible Cause Recommended Action
Interpreting Post diagnostic front panel LEDs
Recovery Mode section of the Desktop
Red Power LED flashes seven
Install a TXT capable processor
Previously enabled on this
Establishing a Setup or Power-on password
Password Security and Resetting Cmos
Establishing a Setup or Power-on password
Password Security and Resetting Cmos
Resetting the Setup and Power-on password
Clearing and resetting the Cmos
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General requirements
Power Cord Set Requirements
Japanese Power Cord Requirements
Country Accrediting Agency
Country-specific requirements
Country-specific requirements
Appendix B Statement of Volatility
Statement of Volatility
Enter the F10 setup utility
Appendix C Specifications
Specifications
Specifications
Index
103 Problems
All-in One chassis Fan Password Fan sink
Network Setup password 103 Power Software Printer Problems
Product ID location Removal and replacement