HP 402 G1 Index

Index

A			E
access panel			electrostatic discharge (ESD) 8
removing	15		preventing damage		8
spare part number		5	error
access panel, locked		60	codes 94, 100
audible codes	100		messages	94
audio problems 71			expansion card
B			installation 29
B			removal	29
Backup and Restore		91
battery			F
disposal	13		f11 recovery	93
battery replacement		33	fan
booting options			removing	31
Full Boot	94		fan sink
C			removing	34
C			spare part number		5
cable pinouts			flash drive problems		85
SATA data	7		flashing LEDs	100
cautions			front bezel
AC power	7		removing	25
cables 13			spare part number		5

electrostatic discharge				8	front panel components				1
keyboard cleaning			11		front panel problems			85
keyboard keys		12
CD-ROM or DVD problems				83	G
cleaning					general problems		59
computer	11				grounding methods			9
mouse 12					H
safety precautions			11		H
CMOS					hard drive
backing up	103				proper handling			13
clearing and resetting				104	SATA characteristics				7
computer cleaning		11			hard drive (3.5-inch)
country power cord set					installation 21
requirements	107				removal	21
Customer Support		57, 88			hard drive problems			64
D					hard drive recovery			93
D					hard drives
drives					spare part numbers				6
cable connections			16		hardware installation problems 75
installation	16				helpful hints	58
					HP PC Hardware Diagnostics (UEFI)
					downloading		89

HP ultraslim keyed cable lock, spare

part number	5
I
installing
3.5-inch hard drive				21
battery 33
drive cables		16
expansion card			29
optical disc drive			19
Internet access problems					86
K
keyboard
cleaning	11
keyboard problems			74
keyboard, spare part number						5
L
LEDs
blinking power			100
blinking PS/2 keyboard					100
M
mass storage device
illustrated	6
spare part numbers				6
Media Card Reader problems						66
memory module
removing	27
spare part numbers				5, 27
memory problems			81
monitor problems			67
mouse
cleaning	12
mouse problems		74
mouse, spare part number					5
N
network problems			77
numeric error codes			94
O
opening the computer				14
operating guidelines			10

Index 111

Contents

Page Page Safety warning notice Page Table of contents Page Page Page 1 Product features Standard configuration features Front panel components Rear panel components Serial number location 2 Activating and customizing the software Activating and customizing the software in Windows Activating the Windows operating system Downloading Windows 8 updates Customizing the monitor display 3 Illustrated parts catalog Major components Miscellaneous parts Mass storage devices SATA hard drives SATA hard drive cables SATA data cable SMART ATA drives Electrostatic discharge information Generating static Preventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work area Recommended materials and equipment Operating guidelines Routine care General cleaning safety precautions Cleaning the computer case Cleaning the keyboard Cleaning the display Service considerations Tools and software requirements Screws Cables and connectors Hard drives Lithium coin cell battery 5 Removal and replacement procedures Preparing to disassemble the computer Access panel Installing and removing drives Removing a slim optical disc drive Page Page Installing a slim optical disc drive Page Removing and replacing a 3.5-inchhard drive Page Page Page Front bezel Page Memory Page Expansion cards Page Fan Page RTC battery Fan sink Page Processor Page Power supply Page System board Page Page System board callouts Page 6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Using Computer Setup (F10) Utilities Computer Setup—File Computer Setup—Storage Computer Setup—Security Page Page Page Computer Setup—Power Computer Setup—Advanced Page Recovering the configuration settings 7 Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Solving general problems Page Page Page Solving power problems Solving hard drive problems Page Solving media card reader problems Solving display problems Page Page Page Solving audio problems Page Solving printer problems Solving keyboard and mouse problems Solving hardware installation problems Page Solving network problems Page Page Page Solving memory problems Solving processor problems Solving CD-ROMand DVD problems Page Solving USB flash drive problems Solving front panel component problems Solving internet access problems Solving software problems Contacting customer support 8 HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics – UEFI How to access and run HP PC Hardware Diagnostics - UEFI Page 9 Backup and Recovery Backup and recovery in Windows Backing up your information Performing a system recovery Using f11 recovery tools Using Windows 8 operating system media (purchased separately) 10 POST Error Messages POST Numeric Codes and Text Messages Page Page Page Page Page Interpreting POST diagnostic front panel LEDs Page Page 11 Password Security and Resetting CMOS Establishing a Setup or Power-onpassword Resetting the Setup and Power-onpassword Clearing and resetting the CMOS Page A Power Cord Set Requirements General requirements Japanese Power Cord Requirements Country-specificrequirements B Statement of Volatility Page C Specifications Specifications Index