AT&T CL82101, CL82401 Troubleshooting, My telephone doesn’t work at all, Cannot get a dial tone

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Appendix

Troubleshooting

If you have difficulty with your phone please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My telephone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure you plug the battery connector securely into the cordless handset.

•Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•If the battery is depleted, it might take approximately 30 minutes to charge the handset before it shows Low battery. See page 6 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to

Battery installation and charging in this user’s manual on pages 6-7.

I cannot get a dial tone.

•Try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

•Your line cord might be malfunctioning. Try installing a new line cord.

I cannot dial out.

• Try all the suggestions above.

• Make sure you have a dial tone before dialing. The cordless handset might take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

• Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.

• If other phones in your home are having the same problem, contact your

telephone service provider (charges might apply). 64

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Contents CL82101/CL82201/CL82301 CL82351/CL82401/CL82451 Congratulations Parts checklist Table of contents CL82101/CL82201/CL82301 CL82351/CL82401/CL82451Directory Index QCID/VOLUME Quick reference guide handsetMain menu Quick reference guide telephone base Answer onInstallation Avoid placing the telephone base too close toTelephone base installation Telephone base and charger installationCharger installation Battery installation and charging StepCharge light Step Installation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onHandset settings SettingRinger volume Ringer toneSet date/time Press MENU/SELECT to choose LCD language Press MENU/SELECT in idle mode to enter the main menuLCD language Caller ID announceTo manually turn off the new voicemail indicators Voicemail visual message waiting indicatorClear voicemail indication Rename handset Key toneHome area code Use caller ID to automatically set date and timeTo set the home area code To set the dial mode Dial modeWebsite Handset operation To view the 10 most recently dialed numbers SpeakerphoneLast number redial To redial a numberEqualizer Options while on calls To access the redial list while on a call To access the directory while on a callTo access the caller ID log while on a call Chain dialingBlind transfer Temporary tone dialingPress MENU/SELECT to choose Transfer To start the paging tone Multiple handset useHandset locator To stop the paging toneIntercom Answer an incoming call during an intercom callCall transfer using intercom To transfer or share an outside call using intercomTurn PTT on or off Push-to-talk PTTPTT call to a single handset PTT call to a group of handsets Connecting to groupTo call a group of handsets Change a one-to-one PTT call to an intercom call Answer a PTT callPress and hold PTT to talk, press Intercom Make an outgoing call during PTT Answer an incoming call during PTTEnd or leave a PTT call Shared directory About the directoryCapacity Create directory entries Create a new directory entryAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name Delete a directory entry Dial, delete or edit directory entriesDisplay dial Edit a directory entryAssign a speed dial number Speed dialReassign a speed dial number Make a call using speed dial Delete a speed dial numberAbout caller ID Information about caller ID with call waitingCaller ID history Missed new call indicatorHow the caller ID history caller ID log works Memory match Caller ID operationReview the caller ID history Delete caller ID log entries To delete an entry View dialing optionsDial a caller ID log entry Press MUTE/DELETE to delete the shown entrySave a caller ID log entry to the directory Reasons for missing caller ID information On-screen message ReasonTo play your current outgoing announcement Answering system settingsAnnouncement To record a new outgoing announcementTo delete your outgoing announcement Using a handsetAnswer on/off Press MENU/SELECT to select Call screening To change the settingCall screening Number of ringsRemote access code To change the remote access codeMessage alert tone Message recording timeUsing the answering machine and voicemail together Answering system and voicemail indicatorsAbout the answering system Voice prompts Message capacityCall screening at the telephone base Base ringer Call interceptTemporarily turning off the message alert tone To listen to messages at the telephone base When messages are playing on the telephone baseMessage playback To listen to messages on a cordless handsetTo delete all old messages on the telephone base When messages are playing on the handsetDelete all old messages To delete all old messages on the handsetRecord a memo Recording and playing memosPlay back a memo Base message counter displays Message counter displaysRemote commands Remote accessTo remotely reach your answering system Remote access Adding and registering handsets Register a handset to your telephone baseDeregistering handsets Press and hold /HANDSET Locator onHandset alert tones Alert tones and lightsScreen icons Telephone base tonesLights USEHandset display screen messages Screen display messagesTransfer to Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeHear other calls while using my phone Experience poor sound quality when using the speakerphoneMy cordless handset does not ring when I receive a call My calls cut in and out while I’m using my cordless handset My caller ID isn’t working System does not receive caller ID when on a callCharge light is off or blinking Incomplete messagesSystem does not answer after the correct number of rings System does not respond to remote commandsSystem does not record messages Outgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Taking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty Call 1 800 222-3111. In Canada, dial 1 866How do you get warranty service? Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote command

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