AT&T CL81301, CL82401, CL82601, CL82101 System does not answer after the correct number of rings

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Appendix

Troubleshooting

System does not answer after the correct number of rings.

•Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on.

•If toll saver is activated, the number of rings changes to two when you have new messages stored (pages 46-47).

•If the memory is full or the system is off, the system will answer after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (pages 46-47). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 47).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the phone line you are using. Press dialing keys firmly.

System does not record messages.

•Make sure the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on.

•Make sure the memory of the answering system is not full.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (pages 46-47). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents CL82101/CL82201/CL82301 CL82351/CL82401/CL82451 Congratulations Parts checklist CL82101/CL82201/CL82301 CL82351/CL82401/CL82451 Table of contentsDirectory Index Quick reference guide handset QCID/VOLUMEMain menu Answer on Quick reference guide telephone baseAvoid placing the telephone base too close to InstallationTelephone base and charger installation Telephone base installationCharger installation Step Battery installation and chargingCharge light Step Tabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationSetting Handset settingsRinger tone Ringer volumeSet date/time Caller ID announce Press MENU/SELECT in idle mode to enter the main menuLCD language Press MENU/SELECT to choose LCD languageVoicemail visual message waiting indicator To manually turn off the new voicemail indicatorsClear voicemail indication Key tone Rename handsetUse caller ID to automatically set date and time Home area codeTo set the home area code Dial mode To set the dial modeWebsite Handset operation To redial a number SpeakerphoneLast number redial To view the 10 most recently dialed numbersEqualizer Options while on calls Chain dialing To access the directory while on a callTo access the caller ID log while on a call To access the redial list while on a callTemporary tone dialing Blind transferPress MENU/SELECT to choose Transfer To stop the paging tone Multiple handset useHandset locator To start the paging toneAnswer an incoming call during an intercom call IntercomTo transfer or share an outside call using intercom Call transfer using intercomPush-to-talk PTT Turn PTT on or offPTT call to a single handset Connecting to group PTT call to a group of handsetsTo call a group of handsets Answer a PTT call Change a one-to-one PTT call to an intercom callPress and hold PTT to talk, press Intercom Answer an incoming call during PTT Make an outgoing call during PTTEnd or leave a PTT call About the directory Shared directoryCapacity Create a new directory entry Create directory entriesAdd a predialed telephone number to the directory Review the directory Review directory entriesSearch by name Edit a directory entry Dial, delete or edit directory entriesDisplay dial Delete a directory entrySpeed dial Assign a speed dial numberReassign a speed dial number Delete a speed dial number Make a call using speed dialInformation about caller ID with call waiting About caller IDMissed new call indicator Caller ID historyHow the caller ID history caller ID log works Caller ID operation Memory matchReview the caller ID history Press MUTE/DELETE to delete the shown entry View dialing optionsDial a caller ID log entry Delete caller ID log entries To delete an entrySave a caller ID log entry to the directory On-screen message Reason Reasons for missing caller ID informationTo record a new outgoing announcement Answering system settingsAnnouncement To play your current outgoing announcementUsing a handset To delete your outgoing announcementAnswer on/off Number of rings To change the settingCall screening Press MENU/SELECT to select Call screeningTo change the remote access code Remote access codeMessage recording time Message alert toneAnswering system and voicemail indicators Using the answering machine and voicemail togetherAbout the answering system Message capacity Voice promptsCall screening at the telephone base Call intercept Base ringerTemporarily turning off the message alert tone To listen to messages on a cordless handset When messages are playing on the telephone baseMessage playback To listen to messages at the telephone baseTo delete all old messages on the handset When messages are playing on the handsetDelete all old messages To delete all old messages on the telephone baseRecording and playing memos Record a memoPlay back a memo Message counter displays Base message counter displaysRemote access Remote commandsTo remotely reach your answering system Remote access Register a handset to your telephone base Adding and registering handsetsPress and hold /HANDSET Locator on Deregistering handsetsTelephone base tones Alert tones and lightsScreen icons Handset alert tonesUSE LightsScreen display messages Handset display screen messagesTransfer to Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneBatteries do not hold a charge My cordless handset isn’t performing normallyExperience poor sound quality when using the speakerphone Hear other calls while using my phoneMy cordless handset does not ring when I receive a call My calls cut in and out while I’m using my cordless handset Incomplete messages System does not receive caller ID when on a callCharge light is off or blinking My caller ID isn’t workingSystem does not respond to remote commands System does not answer after the correct number of ringsSystem does not record messages Cannot retrieve voicemail messages Outgoing announcement is not clearCommon cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC Part 68 and ActaFCC Part Call 1 800 222-3111. In Canada, dial 1 866 Limited warrantyHow do you get warranty service? Operation Operating time Technical specificationsIndex Index Action Remote command Remote access wallet card

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