AT&T CL82401, CL82601 Outgoing announcement is not clear, Cannot retrieve voicemail messages

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Appendix

Troubleshooting

System announces, “Time and day not set.”

• You need to reset the system clock (page 12).

Outgoing announcement is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset.

•Make sure there is no background noise (TV, music, etc.) while recording.

New voicemail and show on the handset display, and I don’t know why.

•Your telephone has both a built-in answering system and voicemail indication. If New voicemail and appear on the handset display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 49). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug it into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. Try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

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Contents CL82101/CL82201/CL82301 CL82351/CL82401/CL82451 Congratulations Parts checklist Table of contents CL82101/CL82201/CL82301 CL82351/CL82401/CL82451Directory Index QCID/VOLUME Quick reference guide handsetMain menu Quick reference guide telephone base Answer onInstallation Avoid placing the telephone base too close toTelephone base installation Telephone base and charger installationCharger installation Battery installation and charging StepCharge light Step Installation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onHandset settings SettingRinger volume Ringer toneSet date/time Press MENU/SELECT in idle mode to enter the main menu LCD languagePress MENU/SELECT to choose LCD language Caller ID announceTo manually turn off the new voicemail indicators Voicemail visual message waiting indicatorClear voicemail indication Rename handset Key toneHome area code Use caller ID to automatically set date and timeTo set the home area code To set the dial mode Dial modeWebsite Handset operation Speakerphone Last number redialTo view the 10 most recently dialed numbers To redial a numberEqualizer Options while on calls To access the directory while on a call To access the caller ID log while on a callTo access the redial list while on a call Chain dialingBlind transfer Temporary tone dialingPress MENU/SELECT to choose Transfer Multiple handset use Handset locatorTo start the paging tone To stop the paging toneIntercom Answer an incoming call during an intercom callCall transfer using intercom To transfer or share an outside call using intercomTurn PTT on or off Push-to-talk PTTPTT call to a single handset PTT call to a group of handsets Connecting to groupTo call a group of handsets Change a one-to-one PTT call to an intercom call Answer a PTT callPress and hold PTT to talk, press Intercom Make an outgoing call during PTT Answer an incoming call during PTTEnd or leave a PTT call Shared directory About the directoryCapacity Create directory entries Create a new directory entryAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name Dial, delete or edit directory entries Display dialDelete a directory entry Edit a directory entryAssign a speed dial number Speed dialReassign a speed dial number Make a call using speed dial Delete a speed dial numberAbout caller ID Information about caller ID with call waitingCaller ID history Missed new call indicatorHow the caller ID history caller ID log works Memory match Caller ID operationReview the caller ID history View dialing options Dial a caller ID log entryDelete caller ID log entries To delete an entry Press MUTE/DELETE to delete the shown entrySave a caller ID log entry to the directory Reasons for missing caller ID information On-screen message ReasonAnswering system settings AnnouncementTo play your current outgoing announcement To record a new outgoing announcementTo delete your outgoing announcement Using a handsetAnswer on/off To change the setting Call screeningPress MENU/SELECT to select Call screening Number of ringsRemote access code To change the remote access codeMessage alert tone Message recording timeUsing the answering machine and voicemail together Answering system and voicemail indicatorsAbout the answering system Voice prompts Message capacityCall screening at the telephone base Base ringer Call interceptTemporarily turning off the message alert tone When messages are playing on the telephone base Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handsetWhen messages are playing on the handset Delete all old messagesTo delete all old messages on the telephone base To delete all old messages on the handsetRecord a memo Recording and playing memosPlay back a memo Base message counter displays Message counter displaysRemote commands Remote accessTo remotely reach your answering system Remote access Adding and registering handsets Register a handset to your telephone baseDeregistering handsets Press and hold /HANDSET Locator onAlert tones and lights Screen iconsHandset alert tones Telephone base tonesLights USEHandset display screen messages Screen display messagesTransfer to Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeHear other calls while using my phone Experience poor sound quality when using the speakerphoneMy cordless handset does not ring when I receive a call My calls cut in and out while I’m using my cordless handset System does not receive caller ID when on a call Charge light is off or blinkingMy caller ID isn’t working Incomplete messagesSystem does not answer after the correct number of rings System does not respond to remote commandsSystem does not record messages Outgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty Call 1 800 222-3111. In Canada, dial 1 866How do you get warranty service? Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote command

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