AT&T EL52409, EL52459, EL52419, EL52259, EL52209, EL52309 user manual Day not set

Appendix C

Troubleshooting

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used buy the telephone service provider (page 37).

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail (page 37). To determine how many rings will activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System	• You need to reset the answering system clock (see
announces “Time	page 11).
and day not set.”

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (see page 17).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering

the code.

•There may be noise or interference on the phone line you are using. Press dial pad keys firmly.

The answering	•	Make sure answering system is on (page 14 or page 37).
system does		When the answering system is on, ANS ON should show
not record		on the handset and the ANS ON/OFF button should
messages.		be lit on the telephone base.
	•	When the answering machine memory is full, it does
		not record new messages until some old messages are
		deleted.

55