AT&T EL52309, EL52409, EL52459, EL52419, EL52259, EL52209 user manual Troubleshooting

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Appendix C

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My phone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure that the battery connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•If the battery is depleted, it may take approximately ten minutes to charge the handset before it shows LOW BATTERY, refer to page 5 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to Battery installation & charging (pages 5-6) in this user’s manual.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions don’t work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your local telephone company.

•Your line cord might be malfunctioning. Try installing a new line cord.

I cannot dial	• First try all the suggestions in I cannot get a dial
out.	tone above.

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Contents User’s manual Congratulations Parts checklist EL52209/EL52259/EL52309 Table of contentsAppendix a Answering systemAppendix B Appendix CPress MENU/SELECT to select or modify a highlighted item Quick reference guide handsetMain menu Quick reference guide telephone base USE indicatorAvoid placing the telephone base too close to InstallationImportant Information Telephone base & charger installationCharger installation Battery indicators Battery status Action Battery installation & chargingPlace in Charger HandsetCharge light StepTabletop to wall installation Wall InstallationSee Telephone base & charger installation on Wall to tabletop installationRinger volume Telephone settingsMenu settings MENU/SELECT Ringer toneKey tone LCD languageSet date/time Clear voicemail indication Voicemail visual message waiting indicatorINDICATOR?INDICATOR? Press MENU/SELECT Home area codePress qCID or DIRp to select between on and OFF, then Answer on/offTo record a new outgoing announcement AnnouncementTo play your current outgoing announcement Number of rings To delete your outgoing announcementPress qCID or DIRp to change the remote access code Remote access codeMessage alert tone Making, answering, and ending calls Speakerphone information Handset operationLast number redial Speaker buttonOptions while on calls Volume controlCall waiting MutePress qCID or DIRp to scroll to the desired number Chain dialingJoin a call in progress Multiple handset useHandset locator Shows Calling Other Handset IntercomOther Handset is Calling or Handset X is CallingOther Handset is Calling Call transfer using intercomShared directory About the directoryCapacity Exiting the directoryTo create a new directory entry Create directory entriesDial Key # space Characters by number of key presses To search by name Review directorySearch directory Speaker To dial, delete or edit entriesInformation about caller ID with call waiting About caller IDMemory match Missed new calls indicatorCaller ID operation How the caller ID history call log works Caller ID historyQCID To review the caller historyCall LOG , then press MENU/SELECT twice to Review Make a call log entry ready to dialDelete entries Dial a call log entrySave a call log entry to the directory Unable to SaveOn-screen Reason Message Reasons for missing caller ID informationAnswering system and voicemail About the answering systemMessage capacity Turn the answering system on or off at the telephone baseCall screening at the telephone base New message indicationCall intercept Base ringerTo listen to messages at the telephone base Messages playbackTo listen to messages at the handset Press MENU/SELECT to select Play MsgsWhen messages are playing on the handset When playing messages are playing on the telephone baseOptions during playback To delete all old messagesTo record a memo Recording & playing memosMessage counter displays Base message counter displaysRemote commands Remote accessRemote access ANS on Alert tones and lightsScreen display messages Handset display screen messagesNo Line Troubleshooting Connecting To Battery installation & charging pages 5-6 in this Troubleshooting guideTroubleshooting Troubleshooting Troubleshooting Troubleshooting Day not set Troubleshooting Cleaning your telephone MaintenanceTaking care of your telephone Avoid waterEspecially about cordless telephones Important safety informationSafety information Especially about telephone answering systems Precautions for users of implanted cardiac pacemakersPacemaker patients Industry Canada FCC Part 68 and ActaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Operation Operating time Technical specificationsDect 6.0 digital technology Telephone operating rangeIndex Index Or hang up Remote access wallet cardFold here