AT&T EL52309, EL52409, EL52459, EL52419, EL52259, EL52209 user manual Troubleshooting

Appendix C

Troubleshooting

•Both you and your caller’s telephone companies must use caller ID compatible equipment.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack (see page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

System does	•	Make sure you subscribe to caller ID with call waiting
not receive		features services provided by your local telephone
caller ID when		company. Caller ID features will work only if both you
on a call.		and the caller are in areas offering caller ID service, and
		if both telephone companies use compatible equipment.
Incomplete	•	If a caller leaves a very long message, part of it may
messages.		be lost when the system disconnects the call after four
		minutes.
	•	If the caller pauses for longer than seven seconds, the
		system stops recording and disconnects the call.
	•	If the system’s memory becomes full during a message,
		the system stops recording and disconnects the call.
	•	If the caller's voice is very soft, the system may stop
		recording and disconnects the call.
Difficulty	•	Press VOLUMEp to increase speaker volume on the
hearing		telephone base.
messages.	•	Press VOLUMEp to increase listening volume on a
		handset.
The answering	•	Make sure that the answering system is on (page 14
system does not		or 37). When the answering system is on, ANS ON
answer after		should show on the handset and the ANS ON/OFF
correct number		button should be lit on the telephone base.
of rings.	•	If toll saver is selected, the number of rings changes to
		two when there are new messages waiting (page 16).

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