AT&T E1937B, E5947B, E5937B, E5927B, E5926 user manual Troubleshooting, My phone doesn’t work at all

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Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111. In Canada, call 1-866-288-4268.

My phone doesn’t work at all

•Make sure the power cord is securely plugged in.

•Make sure that the battery pack connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely plugged firmly into the telephone base and the telephone wall jack.

•Charge the battery pack in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

•Reset the base. Unplug the unit’s electrical power. Wait for approxi- mately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to reset.

•You may need to purchase a new battery pack, please refer to page 10 of this user’s manual.

I cannot get a dial tone

•First try all the suggestions above.

•Move the cordless handset closer to the base. You might have moved out of range.

•Your line cord might be malfunctioning. Try installing a new line cord.

•If the previous suggestions don’t work, disconnect the base unit from the telephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local ser- vice. Contact your local telephone company.

I cannot dial out

•First try all the suggestions above.

•Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touch tone). Refer to the Installation section of this user’s manual (page 21) to set the dial mode.

•If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local tele- phone company (charges may apply).

•Eliminate any background noise. Noise from a television, radio or other appliance may cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

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Contents With Caller ID/CallWaiting NEED HELP? Information about Caller ID with Call Waiting Add new handsets to make your phone more versatile see SeeTable of contents Cordless Handset Quick reference guideTelephone Base Parts checklist for E5926 Parts checklist for E5927B Parts checklist for E5937B/E1937B Parts checklist for E5947B About Caller Identification Before you beginTelephone operating range Telephone base installation Outlet Battery installation & chargingWall mounting Belt clip & optional headset Install belt clip as shown below if desiredHands-free speakerphone calls Making and answering callsLast number redial Handset locator Basic operationOptions while on calls Volume controlCall waiting Way conference callsTemporary ring silencing MuteTemporary tone dialing Intercom calls Intercom callsHandling incoming calls Call forward Call forwardCall transfer Call transferRinger volume Handset settingsRinger tone Key toneClear Voice Mail Indication LanguageDial Type Shared directory Timeouts and error messagesMemory capacity To create a new directory entry New Directory entriesTo enter a name Storing the entry To browse through the directory Directory searchTo search by name Viewing long numbersTo dial a displayed number To dial, delete or change entriesTo delete an entry To change an entryHow Caller ID works Shared Caller ID LogAbout names To review the call log To review the call logTo return a call ExampleMessage counter Message capacityTo check day and time To set day and timeTo record your outgoing announcement Outgoing announcementsTo delete your outgoing announcement To turn Announcement Only on or off Announcement Only modeOr press RECORD. To con Changing feature optionsAnnouncements Message playbackOptions during playback To delete all messagesTo play back a memo To record a memoMessage counter displays Message counter displaysRepeat or go back Remote accessHelp menu Screen icons & alert tones Indicator lightsHandset alert tones Base tonesScreen display messages Handset display screen messagesCharging To add a new handset Adding new handsetsTo de-register all handsets Replacing a handsetMy phone doesn’t work at all TroubleshootingConnecting Hear other My cordless handset does not ring when I receive a call My Caller ID Difficulty hear Important Safety Instructions Especially About Cordless Telephones Pacemaker Patients Precautions for Users of Implanted Cardiac PacemakersEspecially About Telephones Answering Systems FCC Part 68 and Acta FCC Part What does this limited warranty cover? Limited WarrantyLimited Warranty Please retain your receipt as your proof of purchase Technical specifications Index Action Remote access wallet card
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