AT&T E1937B, E5947B, E5937B, E5927B, E5926 user manual Difficulty hear

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Appendix

Troubleshooting

Incomplete messages

If a caller leaves a very long message, part of it may be lost when the system disconnects the call after 4 minutes.

If the caller pauses for more than 7 seconds, the system stops recording and disconnects the call.

If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

If the the caller's voice is very soft, the system may stop recording and disconnects the call.

Difficulty hear-

• Press VOLUME ^to increase speaker volume.

ing messages

 

System does not answer after correct number of rings

Make sure that the answering system is on (see page 30).

If Toll Saver is activated, the number of rings changes to 2 when you have new messages waiting (see page 34).

In some cases, the system may be affected by the ringing system used by the local telephone company.

If the memory is full or the system is off, the system will answer after 10 rings.

“CL” flashes

• You need to reset the answering system clock (see page 31).

in message

 

window

 

System does not respond   to remote   commands

Make sure to enter your remote access code correctly (see page 38).

Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

There may be noise or interference on the phone line you are using. Press dial-pad keys firmly.

System does

Make sure answering system is on (see page 30).

not record

Make sure Announcement Only is off.

message

 

 

Announcement message is not clear

When you record your announcement, make sure you speak in a normal tone of voice, about 9 inches from the base.

Make sure there is no background noise (TV, music, etc.) while you are recording.

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Contents With Caller ID/CallWaiting NEED HELP? Information about Caller ID with Call Waiting See Add new handsets to make your phone more versatile seeTable of contents Quick reference guide Cordless HandsetTelephone Base Parts checklist for E5926 Parts checklist for E5927B Parts checklist for E5937B/E1937B Parts checklist for E5947B Before you begin About Caller IdentificationTelephone operating range Telephone base installation Battery installation & charging OutletWall mounting Install belt clip as shown below if desired Belt clip & optional headsetMaking and answering calls Hands-free speakerphone callsLast number redial Basic operation Handset locatorCall waiting Volume controlOptions while on calls Way conference callsMute Temporary ring silencingTemporary tone dialing Intercom calls Intercom callsHandling incoming calls Call forward Call forwardCall transfer Call transferRinger tone Handset settingsRinger volume Key toneLanguage Clear Voice Mail IndicationDial Type Timeouts and error messages Shared directoryMemory capacity New Directory entries To create a new directory entryTo enter a name Storing the entry To search by name Directory searchTo browse through the directory Viewing long numbersTo delete an entry To dial, delete or change entriesTo dial a displayed number To change an entryShared Caller ID Log How Caller ID worksAbout names To return a call To review the call logTo review the call log ExampleMessage capacity Message counterTo set day and time To check day and timeOutgoing announcements To record your outgoing announcementTo delete your outgoing announcement Announcement Only mode To turn Announcement Only on or offChanging feature options Or press RECORD. To conOptions during playback Message playbackAnnouncements To delete all messagesTo record a memo To play back a memoMessage counter displays Message counter displaysRemote access Repeat or go backHelp menu Handset alert tones Indicator lightsScreen icons & alert tones Base tonesHandset display screen messages Screen display messagesCharging Adding new handsets To add a new handsetReplacing a handset To de-register all handsetsTroubleshooting My phone doesn’t work at allConnecting Hear other My cordless handset does not ring when I receive a call My Caller ID Difficulty hear Important Safety Instructions Especially About Cordless Telephones Precautions for Users of Implanted Cardiac Pacemakers Pacemaker PatientsEspecially About Telephones Answering Systems FCC Part 68 and Acta FCC Part Limited Warranty What does this limited warranty cover?Limited Warranty Please retain your receipt as your proof of purchase Technical specifications Index Remote access wallet card Action