Nortel Networks CallPilot 2.0 manual Welcome to CallPilot

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Welcome to CallPilot

CallPilot from Nortel Networks is an advanced business communications system that offers exceptional flexibility for managing your messaging needs.

You can work with CallPilot from your telephone or your computer. Desktop messaging gives you access to your CallPilot mailbox through your Internet e-mail. Here are some of the many ways you can use CallPilot with your e-mail:

Listen to voice messages.

View and print fax messages.

Record and send voice messages.

Create and send fax messages.

Forward and reply to voice and fax messages.

Call the sender of a message.

Access web-based My CallPilot to view user information and change your feature settings.

Some features mentioned in this guide may not be available for your CallPilot mailbox. For details, refer to the Feature availability topic in the CallPilot Player online Help, or ask your administrator.

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Contents L l P i l o t TM Business Communications Manager & CallPilot 100/150 About forwarding Desktop Messaging messages Contents Welcome to CallPilot What you need Getting startedAbout this guide Remote login To change your password the first time you logLogging in to CallPilot To log outTo delete a message Working with your CallPilot messagesYour CallPilot messages To open a message To select your telephone or computer to play voice messages Playing voice messagesTo play a voice message To save a voice message as a file to use laterTo view a fax message Viewing fax messagesTo send a voice message Composing voice messagesTo record a voice message and save it as a file To send a fax or text message To create and save a fax fileTo address a message from an address book Addressing messagesTo add CallPilot addresses to your personal address book To address a message manuallyTo change your CallPilot password Changing your mailbox settingsTo view or change your CallPilot access settings To change the audio device and volume Changing audio settingsTo view user information Using My CallPilotTo view or change your CallPilot feature settings CallPilot Desktop Messaging User Guide For Internet Clients

CallPilot 2.0 specifications

Nortel Networks CallPilot 2.0 is a powerful unified messaging and communications solution designed to enhance workforce productivity and streamline communication processes for businesses. Built on the legacy of Nortel’s strength in telecommunications, CallPilot 2.0 combines voicemail, email, and fax capabilities into a single unified interface. This integration allows users to access all their messages from a single point, whether through their phone, PC, or mobile device.

One of the standout features of CallPilot 2.0 is its intuitive user interface. Users can easily navigate their messages through a simple point-and-click system, which reduces the learning curve and increases overall efficiency. The solution supports both visual voicemail and traditional voicemail, catering to a wide range of user preferences. Messages can be accessed in a variety of formats, enhancing flexibility and ensuring that users can engage with their communications on their terms.

Another significant advantage of CallPilot 2.0 is its advanced call routing capabilities. The system allows for customized call handling rules, which can include call forwarding, call screening, and automated attendant features. These functionalities not only improve the overall customer experience but also optimize internal communication flow within organizations.

Nortel’s CallPilot 2.0 also incorporates robust security measures to protect sensitive information. Features such as encrypted message storage and secure access protocols ensure that communications remain confidential and secure from unauthorized access. Furthermore, the integration with Nortel’s Meridian and Succession platforms allows for seamless operation within existing infrastructure, minimizing the need for extensive system overhauls.

The technology behind CallPilot 2.0 leverages SIP (Session Initiation Protocol), which supports modern communication methods and ensures interoperability with various third-party applications. This SIP-based architecture is crucial for businesses looking to integrate their unified communications with other enterprise solutions such as CRM systems.

Additional characteristics include support for different languages, which broadens the appeal of CallPilot 2.0 in multinational environments. The system's scalability also makes it suitable for businesses of varying sizes, from small enterprises to large corporations. The combination of these features makes Nortel Networks CallPilot 2.0 a flexible and robust choice for companies aiming to enhance their communication capabilities while driving employee productivity.