Telephone button icons

Use this guide as a quick reference for accessing the features of your telephone. More application-specific feature information is available in the following documents:

•CallPilot Telephone Administration Guide for Voicemail features

•Contact Center Telephone Administration Guide for Call Center features

•BCM 4.0 System-wide Call Appearance (SWCA) Feature Card for SWCA features

•BCM 4.0 Hospitality Feature Card for Hospitality features

Your system administrator can inform you if any of these features are not available on your telephone.

The digital phone’s Feature button is the Services key or a small globe icon. Other telephones have different icons, or they display Feature above a display key, when feature selection is available.

This book uses FEATURE to indicate pressing the Feature key is required before entering a feature code. The table below shows which buttons to use on the different types of Nortel telephones. Refer to each user card for specific details about each type of telephone.

Button Function	Legacy telephones	IP telephones
Feature	,	Display key
	,
Hold	,	,
Hold
Release	,
On- or Off-hook	,

Telephones with line buttons:

Press the active line button or Intercom key, and lift handset.

Telephones with no buttons: Lift handset.

When using a headset on a T7316E phone or on an IP phone, press the Answer call Headset button to answer a call. On models that do not have a Headset

button, connect the headset and answer a call by taking the phone off- hook.

To answer a call using the handsfree feature, press the Handsfree key to transfer a call from the handset/headset to the telephone speaker.

Telephones with displays have softkeys located directly under the display.

Soft Keys The softkey labels are be shown in the telephone display. The Softkey labels and functions change depending on the telephone model and, the operation being performed.

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BCM 4.0 specifications

Nortel Networks BCM 4.0, or Business Communications Manager, is a robust telecommunications solution designed for small to medium-sized businesses (SMBs). This system combines voice and data capabilities in one unified platform, providing businesses with a powerful tool to enhance their communication processes.

One of the key features of BCM 4.0 is its ability to integrate various communication channels. It supports IP telephony, traditional telephony, and even cellular voice services, ensuring that businesses can leverage multiple forms of communication without needing separate systems. This unified approach reduces costs and simplifies management, making it easier for businesses to maintain their operations.

Another significant characteristic of BCM 4.0 is its multimedia capabilities. The system can handle voice, video, and data, delivering a comprehensive communication solution. This allows for seamless collaboration among employees, whether they are in the office or working remotely. The inclusion of multimedia applications enhances productivity by accommodating different communication preferences and needs.

Additionally, BCM 4.0 offers advanced call handling features, including call routing, auto-attendant, and voice mail systems. These functionalities improve customer service by ensuring that calls are efficiently managed and directed to the appropriate personnel. The system also provides extensive reporting tools, allowing businesses to monitor call activities and improve their communication strategies based on data-driven insights.

Security is a crucial consideration for any telecommunications system, and BCM 4.0 does not fall short in this area. It includes features such as secure SIP (Session Initiation Protocol) trunking, encryption, and user authentication. These security measures protect sensitive business information and ensure compliance with data protection regulations.

The modular architecture of BCM 4.0 is designed to grow with the business. Organizations can start with essential functionalities and easily upgrade or expand their systems as their needs evolve. This scalability feature makes BCM 4.0 an attractive option for businesses looking to invest in long-term solutions.

In summary, Nortel Networks BCM 4.0 is an integrated and versatile communications platform suited for SMBs. Its comprehensive features, multimedia capabilities, advanced call handling, robust security measures, and scalability make it a vital tool for enhancing business communications and driving productivity. By adopting BCM 4.0, businesses can streamline their operations and foster better engagement both internally and with their customers.