Nortel Networks BCM 4.0 manual Class of Service, Password, Conference, To put a conference on hold

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Telephone features

Class of Service

FEATURE 68 plus COS password

password

Change the dialing filters on a line or telephone, or gain external access to

 

your system. Dialing filters determine which numbers you can dial.

 

The COS password is provided by your System Administrator to change

 

your Class of Service.

 

 

Conference

FEATURE 3

 

Establish a three-party conference call.

 

1.

Make or answer the first call.

 

2.

Put the first call on hold.

 

3.

Make or answer the second call.

 

4.

After the second call is connected, press FEATURE 3.

 

5.

Press the line or intercom button of the first held call.

 

6.

Press RLS to end the conference call.

Variances

*(Step 5 not required)

Establish a multi-party conference call (4 or more people).

1.Follow the steps to establish a three-party conference call.

2.Press the Newcall softkey, or press FEATURE 807. You can also use the Intercom key if your set has one.

3.After the fourth call is answered, press FEATURE 3, and press the held line.

4.Put the fourth call on hold and repeat steps 2 and 3 to add more calls to the conference.

5.Press RLS to end the conference call.

To remove yourself from a conference permanently (unsupervised conference):

Press FEATURE 70.

The other two callers remain connected. (Some external lines may not support this feature.)

To put a conference on hold:

Press HOLD. The other two callers can still talk to each other.

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Contents Telephone Features User Guide Date JunePage Telephone button icons Symbols used in this guide Telephone features FeatureFeature *0 Conference Class of ServicePassword Establish a three-party conference callTo independently hold two calls Contrast adjustment To split a conferenceTo send Hookswitch or Dtmf during a conference call To re-establish the conferenceCancel Feature #802 Dialing modes Feature *82Cancel Feature #85 Do Not DisturbPress Feature 64 or an intercom button Hold Feature 79 or FEATURE/HOLD ExclusiveCancel Feature #73 Cancel Feature #84Feature *81 Internal and external InternalExternal Incoming page during active callFeature *6 Feature *80Feature *9 Cancel Feature #872 ServiceCancel Feature #871 ServicesTime Cancel Feature #70Cancel Feature #88 Briefly display the time and date while you are on a callCall Display Services Feature *84With your system administrator Etsi featureFeature *85 LogitIP telephone features for IP Phone 20XXs Using feature Feature *900Menus Activate a display menu of feature options Setting up Hot Desking Feature *999Setting up Hot DeskingHot Desking De-activating Hot Desking Cancelling Hot Desking activating To activate Hot Desking
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BCM 4.0 specifications

Nortel Networks BCM 4.0, or Business Communications Manager, is a robust telecommunications solution designed for small to medium-sized businesses (SMBs). This system combines voice and data capabilities in one unified platform, providing businesses with a powerful tool to enhance their communication processes.

One of the key features of BCM 4.0 is its ability to integrate various communication channels. It supports IP telephony, traditional telephony, and even cellular voice services, ensuring that businesses can leverage multiple forms of communication without needing separate systems. This unified approach reduces costs and simplifies management, making it easier for businesses to maintain their operations.

Another significant characteristic of BCM 4.0 is its multimedia capabilities. The system can handle voice, video, and data, delivering a comprehensive communication solution. This allows for seamless collaboration among employees, whether they are in the office or working remotely. The inclusion of multimedia applications enhances productivity by accommodating different communication preferences and needs.

Additionally, BCM 4.0 offers advanced call handling features, including call routing, auto-attendant, and voice mail systems. These functionalities improve customer service by ensuring that calls are efficiently managed and directed to the appropriate personnel. The system also provides extensive reporting tools, allowing businesses to monitor call activities and improve their communication strategies based on data-driven insights.

Security is a crucial consideration for any telecommunications system, and BCM 4.0 does not fall short in this area. It includes features such as secure SIP (Session Initiation Protocol) trunking, encryption, and user authentication. These security measures protect sensitive business information and ensure compliance with data protection regulations.

The modular architecture of BCM 4.0 is designed to grow with the business. Organizations can start with essential functionalities and easily upgrade or expand their systems as their needs evolve. This scalability feature makes BCM 4.0 an attractive option for businesses looking to invest in long-term solutions.

In summary, Nortel Networks BCM 4.0 is an integrated and versatile communications platform suited for SMBs. Its comprehensive features, multimedia capabilities, advanced call handling, robust security measures, and scalability make it a vital tool for enhancing business communications and driving productivity. By adopting BCM 4.0, businesses can streamline their operations and foster better engagement both internally and with their customers.
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